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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYProven program and project management, business analysis, engineering, and technical background with experience in leading large-scale initiatives utilizing PMI, Agile and Six Sigma methodologies.Demonstrated ability to build successful client relations and service delivery, achieve strategic account win backs by leading teams to improve lifecycle processes and change management; cross-functional IT/Telecom and infrastructure initiatives for successful growth and quality of service.SKILLS22+years in IT/Telecom, government, healthcare, finance, and hospitality industries leading projects for new services, change management, network infrastructure and SDLC; PCI compliance, business analysis, resource allocation, client and vendor negotiations, cisco engineering, circuit POS/VPN/VOIP/TCPIP/ATM//TDM on prem to cloud migrations, Azure/AWS, GovCloud/VA, EHR Oracle Cerner, SaaS and application integration, ERP, CRM, Call Center/Telephony design, routing and testing (IVR/ VDI/Avaya/Genesys) QA/UAT/ALM/API/UI, MS Project, Azure DevOps, Viso, Jira, Confluence, Smartsheet, Clarity, Primavera P6, ServiceNow.PROFESSIONAL EXPERIENCEIT Project Manager & Program Manager - FIMC Partners/The Judge Group (March 2024 July 2024)Technical PM for Engineering/DevOps team leading SDLC, Azure, Mobile, API and D365 integrations,improved automation for Service Desk ticketing, EHR vendor systems, claims and payment processing.Program Manager for partners and clients supporting FIMC business product and marketing, release management, project prioritization, PCI compliance; created requirements, solutions approach, steering committee presentations, and provided recommendations for resource allocation and streamlining process.Technical Project Manager MNJ Technologies (April 2022 - March 2024)Sr. Lead for 20 client network and telephony implementation projects for SD WAN/VPN/POS/TCPIP Cisco solutions.Provided presentations and technical recommendations to clients and successfully met 3060-day timelines for customer networks and software applications.Provided technical training for new PMs/Engineers, oversaw pipeline for prioritization, negotiated vendor contracts.Led internal engineering and DevOp meetings to define scope, negotiate for resources, mitigate risk, present KPIs.O365 and Windows 10 to 11 migration, IOS upgrades, security compliance audits, cross functional process re-design, risk assessments budget proposals, coordinated CAB review and approvals, licensing updates, end user support.Lead for new infrastructure Data Center migration; created requirements, assisted with architecture solution, led meetings, collaborated with stakeholders and Engineers for the on prem to Azure cloud solution. The new Data Center cost saved the company 40% yearly and increased redundancy, better disaster recovery and security.Liaison for data center vendors and contractors on cost and contract negotiations, SLAs, billing issues.SDLC projects for the move from D365 to Salesforce. (Smartsheet, Jira, MS Project, Teamwork, Zendesk, Excel)M&A IT Project & Program Manager - MRI Software September (Sept 2020 - April 2022)PM assisting Program Director and Management in creating a new Merger and Acquisition Team; collaborated with cross-functional leaders to develop a technical team to support high demand of acquisitions for global platforms.Supported CIO/Director with project prioritization, resource allocation, contracts, PCI compliance.Created reporting for issues, risks, root cause analysis, proposals to mitigate risk, create solution resolve roadblocks.Developed SOP/process for cross functional teams with ITSM ServiceNow, Lead for ServiceNow upgrades, DevOps training, end user enablement. (ServiceNow, Jira, Avaya, O365/D365, MS Project, Primavera P6, Smartsheet)Lead for 8-15 acquisition projects: Customer SDLC integration and automation for software applications, Oracle/Azure/AWS on prem to cloud solutions; wrote requirements and performed security testing.Partnered with Azure/AWS Product teams to present healthcare Beta platform for adoption and implementation.Collaboratively developed cloud strategies with realistic and actionable project plans to support the business.Customer relations, negotiations with vendors, support DevOps teams with hardware/software needs.IT Project & Program Manager Veterans Administration/Apex Systems (Oct 2019 March 2020)SCRUM Master and PM for 50-member ITSM development team; release management, SOW/SLA negotiations.Lead Bi-weekly SDLC implementations for GovCloud /VA Azure cloud platform, EHR Cerner feature functionality; program prioritization for new solutions, migrations and upgrades, drive effective meetings, collaborate with DevOps to resolve roadblocks and adopt new solutions.Negotiate scope and timelines with Product Owners, assist with requirements and testing, report to Management on weekly progress, present innovative ideas for process improvements. (On-demand self-service, Azure GSS security, Cerner EHR, broader network access, - Jira, ServiceNow, MS Project, Azure DevOps, $2M 5M)IT Program Manager Holiday Inn Club Vacations /Tews Co. (Feb 2019 Aug 2019)Lead PM for program management, resource alignment, negotiations, prioritization, and vendor relations.Scrum Master for Call Center VDI/IVR integration, firm wide O365 Migration and Universal Platform integration.Developed strategic risk mitigation strategies and contingency plans, reported to Sr. ManagementCoordinated sub team of DevOps/Engineers to create short term fixes and long-range solutions and requirements.Assisted Engineers with audits on end user PCs, developed requirements to streamline all end user to the VDI platform toward migration, SME/PM for O365 migration. PM for Universal Platform, coordinated with technical lead and presented formal communications and to all teams. (Avaya, VDI/IVR, Jira, Smartsheet, Clarity)IT Project Manager Wyndham Vacation Ownership /TEK Systems (Mar 2018 - Jan 2019)Lead PM for 9 concurrent customer infrastructure networking projects and 3 SDLC projects for firm wide application upgrades. Client SOW reviews, requirements, hardware orders, telecom orders, vendor coordination, scheduling.ServiceNow ITSM implementation and training for offshore operations groups to improve ticket prioritization and resource allocation.Lead for client implementations: 50 resorts and their Wi-Fi and security systems; managed budgets, scope/risks. (Clarity, Planview, ServiceNow, MS Project, Salesforce)IT Project Manager/ Network Analyst - CenturyLink/Insight Global (Mar 17- Mar 18)SDLC Lead: Collaborated with Clients, Engineers, and Developers to create system requirements, create change management process and automation designs for network operations, call center telephony applications, and provisioning; coordinated and prioritized initiatives with business units to define scope, timelines, risks, and cross-impacts, assisted with new reporting process and SLAs. (Clarity, Jira, MS Project, Viso, CA Rally)Program Manager/Network Analyst - Disney Parks & Resorts/Software Resources (Mar 2016 - July 2016)Lead for SDLC PCI Security Compliance project with cross functional teams ranging from 5 to 60; created technical solution approach, schedule for development application teams, gathered requirements; negotiated timelines and deliverables, assisted Vendor with testing including API/UI. (Agile/ServiceNow/Clarity/Oracle cloud services, Primavera)Analysis and revisions to Cost Estimate from 3.1 M to 1.9 M by negotiating with vendors and coordinating automation; wrote technical requirements and mapped dependencies; performed audits for security.Telecom Project Manager II - Business Outsourcing (Oct 2014 June 2015)Lead for site VPN/POS implementations, coordinated resources and managed budgets; facilitated infrastructure migrations, collaborated with engineering on testing and streamlining applications. (Clarity, Jira, MS Project)Project Manager/ Sr. BSA - JP Morgan Chase (Jan 2011 June 2014)BSA for firm-wide application migration to virtual network; performed analysis to mitigate risk for change control and custom requirements for ACD/IVR solution; led internal team for deployments and negotiated requirements for custom applications. (SDLC/CRM/SAP//ERP/Oracle, 0365)Lead BSA/PM for enterprise releases and monthly system enhancements and online banking feature functionality; created and executed UAT/API/UI test scenarios and defect resolution; managed escalations and negotiated timelines; provided data security and provisioning audits; provided support for clients; served as liaison between IT engineering and operations, PCI compliance, CAB advisory board, client and vendors to ensure all project targets met; interviewed new Project Management Candidates and created and negotiated new processes.Project Manager/BA - Verizon Data Networking/ICS (Dec 2009 - Dec 2010)Developed business requirements and technical support for new enhancements; provided training for offshore test teams on the Voice over IP service; QA lead for release testing for new services; facilitated activities among groups and vendors to meet project schedules. (MS Project, Viso, QC/ALM, Rally IVR and telephony routing)Project Manager/Network Engineer - AT&T Global Network Services/TEK Systems (Dec 2005 Dec 2008)Customer facing Project Manager and Cisco Network Engineer for expedited nationwide POS implementation.Developed and negotiated new SLA contracts with clients and vendors toward improved service. (15-member group, and 150-member vendor/client teams/200 sites in 4 months)Created, coordinated, and expedited site installation schedule with customers. (VPN, TCPIP, WAN, LAN, RA)Created risk/reward recommendations, performed installations, and troubleshooting for hardware and applications.Project managed global team to implement new ordering, provisioning, and billing system.Created and negotiated business requirements with internal end users for new automation and re-design of global process; project improved customer delivery time from 60 to 40 days and eliminated 10 hours of manual administrative task time from engineering teams; negotiated with departments to re-design process from 5 regional processes to one; wrote test cases, performed PCI and systems security audits testing for operational groups; presented business cases, monthly performance reports and financial reviews to CEO. (SDLC, CAB, SAP, Oracle, Primavera, Cisco routing)Global Project & Program Manager - AT&T Global Network Services (May 1999 - Dec 2005)Global Lifecycle Project Manager for EVPN end to end operations; initiatives for improved change management; cycle time, billing and reporting; migrations for application upgrades and circuit provisioning; Lead for customer escalations, help desk ticketing and incident response; revised SLAs for government HCFA client, coordinated and led global team for network security upgrades and migrations; created reports and metrics to CEO and Director of Service Delivery. (disaster recovery, alarm management, engineering implementation plans)Project Manager for 9/11 World Trade Center DR & Insurance Claims. (Initial claim from $2M to $5.2M)Negotiated timelines for legal contracts, produced claim deliverables; collaborated requirements for new security compliance, developed asset and disaster recovery plans; cost benefit statistics for future business requirements; provided analysis and process re-design for new debit/credit approvals and SLA for billing. (Waterfall/Agile)Team Leader/Manager for new department to support QA and change management for client network reporting, application and hardware changes, provisioning and security compliance; developed procedures, created and provided training and on-going management for new team; negotiated plans for growth of new department; assisted in creating SQL/UNIX based automation for security, data integrity and billing. Provided training for Account Executives on client network reporting tools for managing, monitoring, and upgrading solutions and increased sales; resolved customer escalations for sales teams, performed billing audits to promote services.EDUCATION: Bachelor Science, Telecommunications University of Oregon, Eugene, OR; Six Sigma Certification, SCRUM Certification and PMP Awards: AT&T Management Recognition, 5 IBM Customer Care Award |
