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Name Available: Register for Free
Title Customer Service Representative
Target Location US-CT-New Britain
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
New Britain, CT Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryMeticulous Full Charge Bookkeeper with advanced accounting, mathematical and QuickBooks expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent, and focused professional.SkillsBookkeepingAccounts payableAccounts receivablePayroll and budgetingCredit and collectionsIntuit QuickbooksCustomer serviceDatabase AdministrationAccount ReconciliationGAAPFinancial ReportingPoliciesResearchSpreadsheetsHuman ResourcesOrganizational skillsClear oral/written communicationExcellent multi-tasking abilityExpense Reporting and TrackingWork HistoryBookkeeper, 05/2023 to 09/2023Yoke Tax - RemoteBookkeeping for multiple clientsRecording and Categorizing day to day transactionsNew Client OnboardingBuild Chart of AccountsMonitor daily transactionsReconcile Bank and Credit Cards monthlyMulti-State PayrollFinancial ReportingAccounting Specialist / Purchasing, 09/2022 to 02/2023Metal Finishing Technologies  Bristol, CTResearch potential vendorsCompare and Evaluate Vendor QuotesPrepare Purchase OrdersPlace inventory orders and ensure timely deliveryInventory ManagementAccounts Payable3-Way Invoice matchingEnter vendor invoices into systemAccount ReconciliationAccounts ReceivablePrepare financial reportsReceive inventory into databaseControl petty cashOffice Manager / Bookkeeper, 10/2016 to 9/2021JH Metal Finishing LLC  New Britain, CTCoordinated office activities and operations to secure efficiency and compliance with company policiesReduced financial discrepancies by accurately managing accounting documentation in QuickBooksDrafted resources and manuals for employee referenceAutomated office operations for managing customer correspondence, payment scheduling, record tracking and data communicationsManaged company inventory and placed new supply ordersMaintained impeccable office organization to support efficiency, professionalism and performance objectivesKnowledge of Federal and State mandates to assess compliance across all areas of operationSolicited vendor quotes to determine optimal material purchase pricingEntered invoice data into QuickBooks and updated details including customer contact and billing information to keep files currentTrained staff members in company policies, daily task execution and industry best practicesCompleted account reconciliationCompleted month-end and year-end tasks and reportingCompleted weekly payroll and payroll liability and deductionsProduced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Word, Excel and Google DocsCreated and finalized government contracts.Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.Prepared vendor invoices and processed incoming payments.Developed internal requirements which complied with NADCAP and ISO standards.Call Center Agent, 01/2016 to 01/2017Working SolutionsDocumented customer inquiries and feedback in the company databaseDelivered fast, friendly and knowledgeable service for routine questions and service complaintsAddressed customer problems by researching and resolving concerns through effective listening skillsPursued opportunities to advance customer relation skills and further enhance customer satisfaction in every interactionAccurately documented calls and caller information and made updates to data if neededAssessed customer account information to determine current issues and potential solutionsHandled escalated customer service concerns to preserve revenue streamsMaintained strong call control and quickly worked through scripts to address problemsMet and exceeded call speed, accuracy, and volume benchmarks on a consistent basisUsed electronic documentation, reference tools, and automated training to drive customer service ratingsCorresponded with customers via phone, email, and chat featureOffice Manager, 01/2005 to 04/2011RP3 Canvas  New Britain, CTOversaw day-to-day office operations including receiving and organizing correspondences, answering incoming calls, and creating business letters and recordsReduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processesAutomated office operations for managing customer correspondences, payment scheduling, record tracking, and data communicationsManaged company inventory and placed new supply ordersEntered invoice data into QuickBooks and updated details including customer contact and billing information to keep files currentMaintained impeccable office organization to support efficiency, professionalism, and performance objectivesWrote professional business correspondences to maintain strong lines of communicationKnowledge of Federal and State mandates to assess compliance across all areas of operationManaged company budget to handle all needs including inventory, vendor services, and operational costsDrafted resources and manuals for employee referenceSolicited vendor quotes to determine optimal material purchase pricingDeveloped long-term budgets covering inventory, new equipment, maintenance, and operational costsCompleted account reconciliationCompleted month-end and year-end tasks and reportingCompleted weekly payroll and payroll liability and deductionsHandled all incoming business and client requests for information.Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using Microsoft Word and Excel.Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.Prepared vendor invoices and processed incoming payments.CertificationsQuickBooks ProAdvisorBill.com

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