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Customer Service Account Manager Resume ...
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Title Customer Service Account Manager
Target Location US-DE-Dover
Email Available with paid plan
Phone Available with paid plan
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Home Phone: PHONE NUMBER AVAILABLECell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEI have twenty years of successful experience in managing personnel, career professional in aviation medicine, warehousing, supervising/customer service management, and education; as well as identifying new opportunities for saving money, increasing efficiency, and improving overall quality in the workforce.Experienced Customer Assistance Account ManagerlExcellent communicator who motivates, coaches, and leads associates toward personallyaccountable, efficient work teams.lSet goals and objectives for the team, minimize operating costs and use pert chartslEducating the team to take responsibility for associates quality of worklWorked to ensure that work is performed efficiently and effectively to minimize costs.lWhile always maintaining customer satisfaction, gain extensive knowledge of corporateoperations and worked toward the achievement of monthly individual and department goals.training employees; planning, assigning, and directing work; assessing performance; rewarding and correcting employees, and conflict resolutionQuality Control ILC Felton, DelawareResponsibility for all day-to-day operations including safety, quality, productivity, and occasionalplanning and/or shipping associated with the facility.lMaintained daily material and warehouse operations, including Pick/Pack/Ship, Receiving, and Material Handling.lEnsures work habits and processes necessary to prevent injuries and accidents are established and maintained.lEnsured that all warehouse and shipping operations are carried out in compliance with federal, state, and local regulationsPG II FinneySupervisory Skills:lMaintain a safe work environment that meets leadership's quality and production levels. Communicate with employees, and other supervisors, including shift changeslSupply Chain Management/inventory skillslAddress key issues and apply critical thinking when faced with problems or barriers to meeting goalsldevelopment and success and diffuse and resolve conflicts as they ariselWork in a continuous improvement environment and address performance issueslReport quality concerns to the Quality/General Manager.lKeep leadership informed of problems or situationslEnforce the corrective action procedures when applicable and conduct meetings with the violating employees with leadershiplCarries out supervisory responsibilities by the organization's policiesMilitary Education / Aviation Medicine: {NCOIC}:Conduct medical examinations provided medical care for aircrews, and inflight patient care acrossthe global community, and providing medical care during aviation accidents and other disasters.lExperience health professional with the geriatric community; coordinating administrative operations including; supervising, training of personnel, and avionics.lShipping/receiving entire base logistics/armament supply system over $200 million inventorylControlled inventory losses, and maintained effectiveness of 200,000 parts/equipmentin support of over two -hundred fighter jets, {five squadrons} during Operation Desert Storm- Desert ShieldlMaintained constant operations of armament systems, troubleshooting, repair,and rewire system as needed on F18 Hornet, under the direction of Boeing company engineers.FedX Contractor: Delivering customer packaging to homes and businesses.lExperienced safe driverlExcellent communication skillslForklift operation knowledgelDepartment of Transportation physicalPage III:FinneyVerizon Contractor: Renovate the entire cable system in six states, replacing with Fios-optic communications network; Internet access, telephone, and television service.Education (Public School) Works well with a variety of multi-disciplined teams, to develop and implement changes instudent behavior.Long-term Substitute. Teaching yearly. 3rd through 6th grade X10yrs.Is proactive in working with studentsTaught/worked well with Special Ed. StudentsParticipates in school-wide pro-social development/ implementationKnowledgeable/experienced in behavioral improvement plansPreventive Discipline -- Preempt misbehavior by keeping students engagedSupportive Discipline -- Assist students with self-control by helping them get backon task.Corrective Discipline -- measures taken when students are not following classroom or school rules.Excellent organizational, communication, and computer skills Participate in meetings involving manifestation, determinations, and functional behavior assessmentslKnowledgeable math tutor {1st -5th grade}lstudent support counselor {1st-5th grade}lKnowledgeable of the State database system, regarding student disciplinelKnowledgeable of components of Positive School ClimateComputer Skills Microsoft word/ office, PowerPoint, Excel, Outlook, and AccessCollege/ UniversitieslDel-Tech College Medical Certifications}lConcentration: Certified Clinical Medical Assistant program {CCMA Certification} CompletionDate: Dec. 2015 {A.H.A. CPR certified} Electronic Health Records & EKGlWilmington College Concentration: Allied Health/Business Degree

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