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Over 20 years customer service experience!Southaven, MS 38671EMAIL AVAILABLEPHONE NUMBER AVAILABLEVery experienced server with management skills. Hardworking, dependable, and driven are just a few good qualities.Authorized to work in the US for any employerWork ExperienceManagerDust Bunnies Express-Southaven, MSJune 2018 to PresentI started a small cleaning company doing residential and commercial cleaning jobs. I have done everything from residential houses, evictions, new purchases, rentals, offices, restaurants, to new construction jobs. We offer basic cleaning which is basically a sweep through of the surface area. We also offer a deep clean service, which is a more thorough, detailed cleaning. We also offer extras that a client could purchase such as laundry, inside fridge, blinds, baseboards, etc. I have been cleaning professionally for about 15 years and have worked for numerous investors. We bring all of our own cleaning supplies with us unless the client specifically asks that we use what they have on hand. Office ManagerMabry's Creations-Southaven, MSFebruary 2017 to January 2021Doing vinyl monogramming and decals. Restoring and painting wood for multiple types of things such as: gifts for anyone in the family, new baby, baby showers, birthdays, graduations, any special occasions, as well as holidays. Using heat press, silhouette cameo, and cricut almost daily. Customer service expertise. Assisting with, making, and handling invoices. Assisting with credit card, internet, and cash transactions. Assisting and dealing with unsatisfied guests, and finally, collecting any overdue payments or outstanding balances.ServerJoe's Thirsty Lizard-Horn Lake, MSSeptember 2016 to February 2017Serving guests. Keeping work station clean. Keeping all cash and card payment receipts until end of shift. Making sure NO guests leaves unhappy. Side work. Always be courteous and smile. ServerTexas Roadhouse-Horn Lake, MSJanuary 2016 to August 2016Opening and closing duties. Keep section clean. Keep up with all cash and card payments until end of shift. Serve guests and make sure nobody leaves unhappy. Side work. Smile! Team LeaderLancer's Hospitality-Memphis, TNFebruary 2015 to January 2016Started out as a cashier and worked up to lead position. Duties included making sure all vendor carts had all supplies needed and their bank to start the day. Also helped manager do weekly inventory and close carts at close of day which included counting drawers at each vending cart. Keeping an eye on each throughout the shift making sure everything stays stocked and runs smoothly. EducationSome college in PsychologyDiploma Completion High School - Southaven, MSAugust 2019 to PresentGoing for my Bachelor's in Psychology: Addiction and Recovery Liberty University - Southaven, MSAugust 2019 to PresentSkills Retail Management Customer Service Key Holder Sales Management Inventory Waitress Restaurant Server Hostess Billing Scheduling training Filing Receptionist Office Experience Communication Skills (10+ years) Assistant Manager Experience Food Industry Leadership Supervising Experience Cash Handling POS Store Management Experience Clerical Experience Purchasing Microsoft Office Office Management Negotiation Microsoft Outlook Sales Management Human Resources Time management Housekeeping management Cleaning Guest services Commercial CleaningCertifications and LicensesCertificate of Completion from TN Dept of HealthJune 2020 to PresentCompleted departments training course in intranasal and intramuscular naloxone use. AssessmentsCustomer service ProficientMarch 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI have been a server and in the food industry for over 20 years. I'm VERY good with people and a very experienced server. I have worked numerous positions at many different places. I'm a hard worker and eager to learn. I have management experience, and have done clerical duties, and I am very interested in continuing that route as well. I have dealt with all types of guests, ranging from happy, upset, angry, grateful, etc. I have helped resolve issues in a very professional and timely manner. |