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CUSTOMER SERVICEJOCELYNNCHACONCONTACT INFORMATIONEMAIL AVAILABLEStreet Address  Town Square Blvd Apt 4518PHONE NUMBER AVAILABLESKILLSLANGUAGESSpanish IntermediateOBJECTIVEOrderly and committed customer service receptionist offering over five years of solid skills in customer relations and resilience to handle challenges of fast- paced professional and aviation environments.Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. EXPERIENCEFLIGHT AGENT2022 - 2023Business Jet, Dallas, TX Keeping track of flight schedules, cancelations, and delays to ensure that customers are notified of any changes to their itineraries Resolving customer complaints and helping them with concerns or problems Processing refunds, requests for transfers, or other ticket changes Explaining travel rules and regulations to customers, including baggage fees, security screenings, and visas requirements Providing information to passengers about flight times, gate changes, delays, and other pertinent information CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICETruman Arnold Companies. 2019 - 2021Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. PHYSICAL THERAPHY STUDENT AIDEJocelynn Chacon.Jocelynn Chacon, FRIONA, TX Responsible for training and supervising new physical therapists and assistants. Recorded detailed prognosis, treatments, and progress notes in patient charts. Taught patients the proper usage of wheelchairs, crutches and prosthetic devices.FRONT OFFICE RECEPTIONISTLegal Aid of Northwest Texas. Amarillo, Texas Feb 2024 - Present Providing support for the entire office with both staff and clients. Answering client calls also returning voicemails and scheduling intakes. Maintain a phone log, visitor log and schedule office meetings. HAIR STYLIST, NAIL TECHNICIANCookie Cutters . Dallas, Texas 2022 - 2023* Hair Stylist and Nail Technician- Specializes in cutting, styling, coloring, and treating hair. Provided services to both children & adults.- Listening to my clients and figuring out what they want.- Manicures and Pedicures.EDUCATIONHIGH SCHOOL DIPLOMASouth Plains College.COSMETOLOGYVocational School. South Plains College - Levelland, Texas 2016 - 2017 Expiration date January, 2026Friona High School.REFERENCESIsaac Robles, Line Service Technician, Amarillo, Texas - 806-316-6181 Relationship: Supervisor TrainerPricilla Lopez, Flight Line Agent, Dallas, Texas - 469-955-5028 Relationship: Supervisor TrainerInes Rocha Customer Service Manager, Dallas, Texas - 214-455-4244 Relationship: ManagerOrderly and committed customerservice receptionist offering over fiveyears of solid skills in customerrelations and resilience to handlechallenges of fast-paced professionaland aviation environments.Comfortableworking alone or with teams toaccomplish on-time and accurateclerical tasks.