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Click here or scroll down to respond to this candidate CONTACT PROFESSIONAL SUMMARY
Address : Hermitage, TN Street Address Dedicated Customer Service professional with knowledge of service delivery
and proven multitasking abilities. Committed to maintaining professional
Phone : PHONE NUMBER AVAILABLE
relationships to increase profitability and drive business results.
Email : EMAIL AVAILABLE
WORK HISTORY
SKILLS
Establishment Case Manager, 01/2023 to Current
Upbeat and Positive Personality Child Support Enforcement - Nashville, TN
Data Entry and Maintenance
Customer Account Management
Conduct interviews/collect DNA samples/negotiate consents/refer
Efficient and Detail-Oriented
to community services.
Case Evaluations
Organization and Time Management Analyze case information and take next steps pursuant to State
Planning and Coordination policies and procedures.
Building Customer Trust and Loyalty Work state system prompts to keep case information current and
Issue and Complaint Resolution support automated case actions.
Dispute Resolution Receive, evaluate, and resolve customer problems and complaints.
Educational Activities Update state system with appropriate new information and
Calm and Professional Under Pressure records detail of customer contacts.
Customer Service Agent, 01/2021 to 01/2023
Genesco - Nashville, TN
Helped a large volume of customers every day with a positive attitude and
focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of
multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential
solutions and maintain high-quality service.
Educated customers on company systems, form completion and access to
services.
Facilitated communications through management of inbound and outbound
customer calls and emails.
Lead Academic Coach, 01/2020 to 01/2021
The Ivery League - Nashville, TN
Collaborated with teachers and administrators to discuss academic needs of
students.
Tutored, mentored and assisted children of all age ranges with homework
and additional study material.
Assisted in planning and facilitating life skill concepts to students.
Collaborated with teachers and administrators to develop and evaluate
school programs by sharing student success data and insights.
Worked and collaborated with teachers to ensure that open communication
was established between all involved parties, such as parents and
administrators.
Customer Care Representative, 01/2019 to 01/2020
Inovalon Healthcare - Nashville, TN
Helped a large volume of customers every day with a positive attitude and
focus on customer satisfaction.
Responding to customer needs through competent customer service and
prompt problem-solving.
Conducted member calls to assist members in scheduling in home visit/
personal health visits from various health groups
.
Addressed customer complaints and mitigated dissatisfaction by employing
timely and on-point solutions.
Created customer profiles by answering questions and providing tailored
experiences based on interests and agendas.
Market Research Analyst, 01/2016 to 01/2019
Market Strategies - Donelson, TN
Collected and analyzed data on customer demographics, preferences, needs
and buying habits to identify potential markets and factors affecting product
demand.
Created and managed database of information gathered from research.
Collated information to interpret data for clients.
Created documentation outlining research findings for use by project
managers, customers and other marketing staff to make accurate decisions
about future plans.
EDUCATION
Human Services Associates Degree : Child And Family Services , 2021
Purdue University - Nashville, TN
GPA: 4.0
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