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Click here or scroll down to respond to this candidatePhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddress: Mesa, AZ (US)Candidate's Name
PROFESSIONAL SUMMARYEfficient professional debt collector with +10 years of experience in negotiating, payment processing, conflict resolution, customer communications, and customer relation. Seeking to speed repayment of outstanding debts owed. I am very attentive and bring experience working as support staff. EXPERIENCECollection Specialist, Flagship Credit Acceptance Review and monitor delinquent accounts daily Receive incoming calls and outbound collection calls to encourage payments and cure outstanding past due account balances to avoid further delinquency Take action on accounts needing additional attention seek manager approval as needed Answer customers' questions, and provide information on procedures or policies. Identify potential clients, using advertising campaigns, mailing lists, or personal contacts. Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.accurately document all account activities and pertinent information to include but not limit to verifications and demographic changes Take action on accounts needing additional attention seek manager approval as needed accurately document all account activities and pertinent information to include but not limit to verifications and demographic changesDecember. 2022 - PresentStore Manager, Checksmart Check Cashing Count Cash Deposits/Moving cash from secure safe to drawer Managed all functions of store including growth, collections, cash flow, compliance and risk management.July. 2015 - December. 2022 Developed and maintained positive, professional relationships with subordinates, peers, superiors and customers. Met growth goals through internal and external marketing. Met collection goals through contact calls. Assessed risk and made decisions, within established limits, to accept or reject a financial transaction. Examined, evaluated and processed loan applications, check cashing transactions and all other relevant transactions. Develop customer relationships to build new business Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions. Handle customer complaints and take appropriate action to resolve them. Create debt management plans, spending plans, or budgets to assist clients to meet financial goals. Prepare reports to send to customers whose accounts are delinquent Perform necessary customer verifications to validate information presented Coach Team Members and assist with employee management and training in order to maximize the teams potentialRetail Sales Clerk, Cosmo Prof Handle incoming calls or inquiries from prospective customers Assists customers effectively by solving customer disputes Tactfully handles confrontational or stressful interactions with customers Handle bank deposits and cash transactions Balance Tills key holder Tactfully handles confrontational or stressful interactions with customers Balance Tills key holderSeptember. 2014 - July. 2016Leasing Agent, Sahara Palms Present Properties and provided amenities in a positive light to prospective tenants Confirm Rental Application data and personal references Negotiate leasing terms and conditions and close deals MS Office familiarity Negotiation problem solvingMarch. 2013 - September.2013Customer Service, Affinitas Working on a dialer system, Data-Entry Data-Entry Listen and respond to customers needs and concerns Offering Solutions Set up new accounts or review and make changes to customer accounts Determine charges and oversee billing or payments. January. 2012 - June. 2012EDUCATION Sun Valley High School,account balances Data Analysisbank deposits billingcash handling CollectionsProblem Solving Time ManagementCustomer Service MultitaskingSKILLSEnglishLANGUAGESACHIEVEMENTS Increased debt recovery: Negotiated payment arrangements that led to a 20% increase in debt recovery Reduced delinquency rates: Cut delinquency rates by 15% through strategic negation Achieved a delicate balance of stellar customer service while exercising negotiation |
