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Title Medical Assistant Customer Service
Target Location US-NY-Manhattan
Email Available with paid plan
Phone Available with paid plan
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Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEQUALIFICATIONS:Medical Recordkeeping / Terminology, Medical Insurance Billing / Coding basics, Computer Proficiency, High demand customer service skills, Microsoft Office suite, Health/Accident insurance knowledge, HUGE background in Science and Math, Possess a strong, contagious desire to learn & to get others to learn, Small business owner CERTIFICATIONS/LICENSES: Kaplan Financial, 2011, License: NY Health/Accident Insurance (expired) Acel Training, 2010 - 2011, Certificate: Medical Billing/Terminology Willsey Institute, 2002-2003, Certificate: Medical Assistant (expired) EDUCATION: Colorado State University Global, Feb 2022 - Aug 2023, Undergraduate classes for Bachelors in Science for Project Management (transfer student) Kaplan Financial, 2011, License: Health/Accident Insurance Acel Training, 2010 - 2011, Medical Billing / Terminology Willsey Institute, 2002-2003, Certificate: Medical Assistant (expired) Marymount College of Fordham University, 2000-2002, originally Pre-Med, studied Biology, Chemistry, Organic Chemistry, Computer Science St. John Villa Academy, 1996 - 2000, NY Honors Regents Diploma (High School)EXPERIENCE:Self Employed Summer 1999  PresentPRIVATE ACADEMIC TUTOR Managed & offered academic & homeschooling services to elementary/high school students who struggle in Science, Math, Language Arts, History, Spanish Worked one on one with students/parents in order for them to utilize resources to boost academic performance Produced customized exams to strengthen levels of problem solving and analytical skillsAmazon September 2019  October 2023FULFILLMENT ASSOCIATE Reviewed / ensured quality of products / inventory Constantly learning new skills and engaging in career /educational advancement Viewed prompts on screen & followed tasks Excelled in safety trainings & customer satisfaction basics Troubleshooting,Problem Solving, Packing, Inducting Adhere to strict safety, quality / production standards Aimed to discover new ways to help Amazon community Aegis Communications LLC August 2011  February 2014 TELESALES HEALTH INSURANCE AGENT / SUBJECT MATTER EXPERT Reviewed enrollment applications for completeness and performed an initial review of eligibility for Medicaid/LIS recipients & Medicare recipients Provided thorough customer service for the United Health Care Medicare Advantage campaign and Dual completes Coordinated input from various sources that supported the enrollment, reconciliation and billing functions. Managed heavy inbound/outbound calling with programs: CITRIX, GPS, and VCC /AVAYA phone systems Helped train new recruits about Medicare topics, NY state Medicaid compliance, regulations & computer systems Maintained extensive knowledge of Insurance guide lines, Medicare/Medicaid Enrollment Periods, NY State Medicaid and CMS Plan Communications Guide Updated member records with changes relating to their enrollment which may include: Low Income Subsidy (LIS) updates, Medicaid updates, demographic updates, and effective/disenrollment changes.COMForce Staffing May 2004  April 2006MEDICAL ADMINISTRATIVE ASSISTANT & FRONT DESK RECEPTIONIST Handled medical insurance billing and coding Performed electrocardiograms Scheduled appointments using Medical Manager software Verified insurance, co-pays, referrals, recertification and procedures Coordinated client and interoffice files and paperwork Managed multi-line phone systemPrimary Care Physicians June 2003  April 2004MEDICAL ASSISTANT & FRONT DESK SECRETARY Educated clients about insurance information & options Provided a patient satisfaction-oriented environment Handled Medical billing/coding utilizing MEDISOFT Stocked medical / pharmaceutical supplies & Sterilized surgical equipment Performed / hooked up PFT, Vital Signs, glucometer readings, EKG Coordinated computerized patient files Handled internet research on medical breakthroughs

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