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Indianapolis, IN 46218 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Proven track record in enhancing patient satisfaction and streamlining administrative processes at Oak Street Health, demonstrating exceptional data entry proficiency and interpersonal communication skills. Achieved significant improvements in efficiency and patient care coordination, while strictly adhering to HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONALSUMMARYData entry proficiency Record Keeping AbilitiesSchedule Management Interpersonal CommunicationSKILLSWELCOME COORDINATOR 08/2017 to CurrentOak Street Health, Indianapolis, INREGISTRAR 04/2014 to 08/2014Alig Cataract & Laser Institute, Indianapolis, INWORK HISTORYEnhanced patient satisfaction by promptly addressing inquiries and providing personalized assistance.Enhanced patient satisfaction by providing efficient check-in and check-out processes and streamlined processes for increased efficiency.Handled sensitive patient information with discretion, adhering to strict data privacy guidelines set forth by the company. Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out and payments for billing. Maintained current and accurate medical records for patients. Managed office bookkeeping with insurance billing and patient payments. Managed 30+ incoming calls, and pleasantly greeted patients. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Organized, reviewed, and filed paperwork for secure recordkeeping. Verified paperwork accuracy and checked for completion prior to processing. Updated computer system with latest information to keep records current and accurate. Developed and implemented registration policies, procedures and timelines for smooth administration processes.Streamlined registration processes by implementing efficient online systems and reducing wait times.EMERGENCY ROOM UNIT SECRETARY 04/1999 to 05/2011Community East Hospital, Indianapolis, IN Upheld HIPAA regulations and standards for protecting patient information. Retrieved medical data for physicians and patients. Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments. Managed approximately 30+ incoming calls, emails and faxes per day from customers. Contributed to a positive patient experience by providing compassionate support and assistance during their time in the emergency room.Enhanced patient satisfaction scores through exceptional customer service skills, addressing concerns professionally, empathetically, and efficiently.Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.Enhanced patient care by efficiently managing medical records and updating patient information in the emergency room.Continually sought ways to optimize administrative processes within the emergency department, identifying areas for improvement and suggesting practical solutions.Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.Increased efficiency in patient registration by quickly obtaining necessary information and inputting it into the hospital system.Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.Ensured accurate billing practices by verifying insurance information and assisting with the processing of invoices. Performed various administrative tasks by filing, copying and faxing documents. Registered and verified patient records before triage with most up-to-date information. Conducted patient intake interviews, recording and documenting relevant information. Arlington High School, Indianapolis, INHigh School DiplomaEDUCATION