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ExperienceAccruent Fort Hood, TXSenior Facility Representive Street Address /2021 - 09/2023Achieved top ratings and maintained consistent communication with clients Developed and trained new customer service representatives on the proper handling of customer inquiries and company proceduresResponded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, building work orders, etc.)Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers AAFESSales Associate 02/2020 - 04/2021Streamlined inventory management to eliminate the need for stock replenishment Built rapport with clients by providing quality customer service and problem solving Established personal connections with customers, exceeding customer service expectations Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Banana Republic Fairfax, VAAssistant Manager 03/2016 - 11/2018Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement Interviewed and managed a team of 30 employees, including a manager, and trained them in a variety of merchandising and organizational functionsImplemented company design vision multiple times throughout the year to flow through our specific store models. Did scheduling for store on a consistent basis to ensure that store had proper coverage when needed. Analyzed reporting and business trends to make strategic changes that drove results SkillsCustomer service, Communication skills, Time management, Computer literacy, Leadership, SQL, Microsoft office, Data analysis skillsEducationGar-Field Woodbridge, VAHigh School 06/2010Graduated High School with an Advanced DiplomaCertificatesGoogle Data Analytics Certificate, FAU Hospitality Certificate Amanda TierneyPHONE NUMBER AVAILABLE EMAIL AVAILABLE Grovetown, GA