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Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Miami, FL Street Address
Summary
Dedicated and organized Operations Manager with over 14 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.Skills
Logistics Oversight Document Control Workflow Optimization Production Process Improvement Performance reporting Performance Management Business and Operations ManagementExperience
United Automobile Insurance Company | Miami, FLOperations Manager
03/2010 04//2024 Monitored and improved efficiency of processes, team performance, and customer service. Developed and implemented operational procedures to ensure quality standards are met. Collaborated with other managers across the organization to develop strategies that support overall company objectives. Oversaw inventory management activities including ordering supplies as needed. Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties. Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions. Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget. Developed key performance indicators to measure effectiveness of operational processes. Assessed employee development needs and provided feedback on their progress towards meeting goals. Improved morale and management communication by creating employee recognition and rewards practices.Mutual Insurance Group | Miami, FLManager
01/2008 - 01/2010 Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards. Provided leadership during times of organizational change or crisis situations. Organized special events such as conferences or training sessions for employees.Education and Internship/Training
Internship at the Law Offices of John Perez Maritime Group 2006 - 2008 Responsible for sitting and meeting with clients to discuss their benefits and hand over payment.
Dealt directly with concerns and complaints and reported them directly to my attorney.
Responsible for translating dictation notes and updating contracts. Updated payment logs and created new ones.
Helped conduct legal research.
FIU | Miami
Bachelor of Arts in Business Administration And Management
03/2008
Accomplishments
Licensed 215 & 220 AgentLanguages
Spanish :
Full Professional
unitedAutomobile Insurance CompanyUAICDate:April 4th 2024Recipients:To Whom It May ConcernI am writing to provide my wholehearted recommendation for Candidate's Name . She has been in the insurance industry f r over a decade and possesses a deep understanding of the insurance business. She demonstrates a keen ability to effectively manage complex tasks, handle sensitive data and oversee day to day operations efficiently.My name is Daniel Colon and I am the Chief Administrative Officer at United Automobile Insurance Company. I had the unique pleasure of being a colleague of Roxy's for over a decade. Throughout Roxy's tenure with UAIC she consistently displayed outstanding professionalism, leadership, expertise, empathy and kindness. I strongly believe that we do not put enough stock into someone's emotional intelligence when we are looking candidates. Perhaps it is because it is a massive challenge to test it. I can vouch for Roxy's EQ. It is second to none and what sets her apart, She is a SME in many areas and a quick study but her IEQ is unique and should not be overlooked. What she will bring to your organization's culture and/or their customer base is worth it's weightMoreover, Roxy is highly skilled in staff management, she f sters a positive and inclusive environment. The best leaders lead by example and she does just that She motivates her team and builds on their strengths while working around and coaching their weaknesses.Thank you for considering Roxy.1 arn certain that she will excel in any endeavor that she puts eff rt in to. I look forward to the opportunity to see, her expertise contribute to our organization 's success and growth, I have zero reservations in recommending this candidate. She posses a skill set, honed through years of professional and personal experience. I am confident that her contributions will significantly enhance your team's productivity and success,I would be happy to elaborate about this in person or over the phone. I can be reached at PHONE NUMBER AVAILABLE or via email at .Sincerely,Daniel ColonunitedAutomobi\e Insurance CompanyTo Whom It May Concern,I am pleased to write this letter of recommendation for Candidate's Name , who held the position of Office Manager at United Automobile Insurance Company during her tenure with us.During her time at United Automobile Insurance Company, Roxanna consistently demonstrated exceptional professionalism, leadership, and dedication to her role. Her ability to effectively manage and coordinate various aspects of her role greatly contributed to the smooth functioning of our organization. Roxanna's attention to detail and organizational skills were particularly noteworthy, as she ensured that all administrative tasks were handled efficiently and with a high degree of accuracy.Roxanna's strong communication skills were evident in her interactions with both colleagues and clients. She displayed an admirable talent for resolving conflicts, addressing concerns, and maintaining a positive work environment.Roxanna consistently demonstrated her commitment to personal and professional growth. She actively sought out opportunities for continuing education and skill development, which positively impacted her performance and the overall success of our team. Her adaptability and willingness to learn were truly impressive and greatly contributed to the success of various projects.I believe that Roxanna's positive attitude, strong work ethic, and ability to lead and collaborate make her an asset to any organization. She not only exceeded expectations in her role as an Office Manager but also showed the potential for even greater achievements in the future. I have no doubt that Roxanna will continue to excel and make valuable contributions wherever her career takes her.It is without reservation that I recommend Candidate's Name for any endeavor she chooses to pursue. She has my utmost confidence, and I am certain that she will continue to impress with her dedication, professionalism, and exceptional skills.Should you have any questions or require further information, please feel free to contact me via email to IgossjQ@uajg or PHONE NUMBER AVAILABLEIvonne M. Cossio, SHRM-CPChief Human Resources OfficerCorporate HeadquaHers 1313 NW 167 StreetMiami Gardens, FL 33 169 |
