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Click here or scroll down to respond to this candidateCandidate's Name
Garland, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryComplex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable results. Experienced in Oracle table configuration and Data analysis. Accustomed to working with cross-cultural, global teams.SkillsMicroservices Architecture Technical problem solving Test-driven developmentPerformance Optimization DevOps principles Requirements Gathering and AnalysisDatabases: Oracle, MongoDB API design knowledge Software Testing and ValidationWork HistoryLead Tech Business Mgmt, 11/2010 to CurrentAT&T Richardson, TexasSupport the Opus Consumer Care Production Catalog with new devices and accessories, and ensuring the catalog is up to dateEncompassed technical proficiency in SQL and scripting languages, as well as a strong collaboration with product managers, marketing teams, and other stakeholdersCraft and develop SQL scripts for adding new products related to devices, accessories, specifications, and pricingTested SQL scripts in multiple environments to ensure they work as expected without causing data integrity issuesData Collection: Collaborated with product managers to gather all necessary information about new or updated products, including technical specifications, pricing, and inventory levelsProduction validation - ensure that the system operates smoothly and meets the expected deliverables without disrupting the user experience, confirming backups of critical data and systems are up to dateScripting for Automation: Use scripting languages to automate the data update processTraining Programs: Develop and provide training programs for the marketing team, product support teams, and quality control personnel to ensure everyone understood how to use the updated catalog effectivelyLarge-Scale Project Support: Contribute to the planning and execution of large-scale projects, such as significant product launches, including, but not limited to, all Apple and Samsung launchesDiagnostic Analysis: Regularly analyze diagnostic data to identify and understand any production issuesEnsure that the Opus Consumer Care Production Catalog remains a reliable and up-to-date resource for both internal teams and customers to support operational efficiency and enhance customer satisfaction by providing accurate and current product information.SR IT Analyst, 03/2007 to 11/2010AT&T Richardson, TexasSubject Matter Expertise (SME): Became a SME for special projects and deliverablesMaintained SLAs: Implemented monitoring tools and processes to track and ensure compliance with Tables Production SLAsImplemented changes to processes or technologies to enhance service levelsPrice Plans, SOCs, and Features: Developed a rigorous validation process for new price plans, SOCs (Service Order Codes), and features to ensure they met business specifications and were ready for market launchesMarket Launches: Coordinated closely with business units to understand their requirements and ensured the IT deliverables were aligned with market launch strategiesConducted updates, meetings, and collaborative sessions to help in preemptively identifying and addressing potential Table issuesCross-market Implementation: Ensured updates and changes were uniformly implemented across all Telegence marketsManaging Issues and Jeopardies: Developed a system for tracking and managing issues, jeopardies, escalations, and resolutionsImplemented agile methodologies to adapt to changes and ensure project objectives were metProduction Needs and Problem Areas: Utilized data analytics and deep system analysis to identify potential problem areas and production needsProposed new technologies, processes, or changes to existing systems to address identified needs and potential problemsShowcasing Success: Documented and shared success stories and achievements with the team and wider organizationDemonstrated success in pinpointing production needs and solving problems.Wireless IT QA Analyst, 05/2001 to 03/2007Cingular Wireless Richardson, TexasTelegence/CSM: Planned and quality tested both Telegence and CSM platforms, including their architecture, capabilities, and how they integrate with other systems, working with the billing system's API documentation, limitations, and best practicesPlanning: Developed detailed project plans that outlined tasks, timelines, resources, and milestonesScheduled regular updates, meetings, and feedback sessions Integration Support: Provided technical guidance to client partners on integrating with the billing systems through APIsTest Case Development: Worked with partners to develop comprehensive test cases and data sets that covered all use cases, ensuring these test cases were aligned with business requirements and system capabilitiesQuality Control (QC) Testing Support: Scheduled and supported QC testing, assisted with problems and defects that were encounteredInternal Team Coordination: Acted as a bridge between client partners and internal teams such as development, QC, project and requirements management, sales operationsImpact Analysis: Conducted regular impact analyses in collaboration with relevant teams to understand how internal changes might affect client integrationsComprehensive Documentation: Ensured that all processes, API integrations, test cases, and coordination efforts were well documentedTraining Sessions: Organized training sessions for both client partners and internal teams as needed to ensure everyone was up to speed on the systems, processes, and best practices.Wireless IT QA Analyst, 12/2000 to 05/2001SBC Wireless Richardson, TexasPerformed manual and automated testing using WinRunner ApplicationCreated, executed, and validated test cases for functional areas within CSM, MPS and BILLINGWorked with peers to improve software delivery processes, productivity and effectiveness of the entire QA teamDeveloped test plans, test cases and identified defects upon executing test casesResponsibilities include design, develop, test and integrate software, including detailed test plans and procedures, for complex operations support systems and products & services related to BMG Billing and Customer CareHealth Care Liaison/Financial Analyst, 06/1990-12/2000Dallas County Mental Health Dallas, TexasPerformed routine data collection, reporting, research and record maintenance.Monitor financial claims per state standard, which include billing and payment to consultants.Identified and reported audit findings to senior management.Prepared Unit budget, financial planning and performed as an operational manager.Performed and assisted in establishing audit procedures and generating audit reports and worked closely with Finance Representatives and Supervisor to ensure the accuracy of unit budget.EducationBachelor of Science - Economics and FinanceUniversity of Texas at DallasTexas Adjuster License |
