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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary: Over 15 years of experience leading successful SDLC implementation and system integration projects, demonstrating expertise in all project phases.Proven ability to analyze complex business processes, identify inefficiencies, and develop effective solutions to optimize performance. Skilled in gathering and documenting requirements, creating user stories and test plans, and collaborating with cross-functional teams to ensure project success. Adept at communicating complex technical information to both IT and business stakeholders, with a focus on building strong relationships and achieving alignment; particularly successful in turning around challenging software development projects, showcasing problem-solving skills and a proactive approach.Pacific Crest Health Care IPAChief Project ManagerMarch 2024-July 2024Executive senior manager responsible for the execution of legal case management and healthcare provider software implementation project, ensuring they are aligned with the organization's strategy, and delivered on time and within budget.Also oversaw resource requirements across projects, selecting, prioritizing, and terminating projects. Make informed decisions regarding product development process improvement and identify opportunities for improvement by creating workflow diagrams to leverage current and future states. Drive project initiatives planning across SDLCDeveloped and refined product roadmapsGathered requirements and coordinated UX/UI design for stakeholdersCreated business and user documentation of system and internal processesLead and implement product planning and execution for the entire product lifecycleDefine, implement, and track product KPI'sRecovered technical debt by 75%Performed operational overhaul by organizing and transforming previous and outdated requirements. Tracked planned and optimized project. Generated reports in Jira and monitored developer activity through Azure DevOps (GitHub).Oversaw and wrote EDI test requirements for Medicaid/Medicare CMS repricing. Worked closely with third party teams such as Jopari, iNauticsImplemented Data Governance compliance in DrataManaged 5 million dollar hedge fund development budgetGathered defined and implemented requirements for CRM featuresLead and enforcement of workplace policyLead workforce management and vendor managementOversee the implementation of end to end project developmentEnsured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were metCross functional at Business AnalysisThe Pittsburgh Foundation Non-ProfitSr. Project ManagerJune 2023- March 2024 RemoteLead the deployment, integration and management of the businessLead the implementation of Salesforce (Cloud) and NetSuite CRM, ERP and Data Warehouse for web and mobile applications.Strategize the migration from BlackBaud to Salesforce, Clearwater to NetSuite and Foundant to NP CloudEstablished an enterprise-wide data governance structure to ensure accountability across the organization.Successfully developed 5-year tech strategy plan and product roadmapWorks closely across Foundation departments to ensure the systems utilized by the Foundation adequately capture the workflow of the organization to serve the people. Generate Test plans for system components.Lead/attend agile ceremoniesLearning the market and customers' needsLead change management initiatives by capturing stakeholder requirements, coaching and mentoring staff, developing training guidesManaged donor payment management systems.Serve as liaison between product and development.Develop and communicate product goalsPrioritize the individual requirements from the product backlogDecide which tasks to perform in the current scrum sprintCreate and carry out vision for product developmentDefine user storiesAssess product progressionDatabase management, including SQLProtect data by utilizing data security and restoration controls.Liaison for data restoration in coordination with back-up vendors and consultants.AT&T- Pyramid ConsultingSalesforce Project Manager/Business AnalystAugust 2022 - June 2023 Full-time ContractOversee the Design and development of custom solutions on the force.com platform including significant work in Apex lightning, VisualForce, application integration and data migration for AT&T e-commerce digital media platform for web and mobile customer facing applicationsDesign, develop, and implement cloud-based solutions using leading platforms like Salesforce Consumer Goods CloudOversaw Design and implementation of business technology solutions focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud and Marketing Cloud Onboarded Jira AlignDrive development with UX and dev teamsAttend agile ceremoniesOversee the development of business requirements, specifications, process flows, application design, application configuration, testing and deploymentWorks directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solutionContribute the growth of the practice through though-leadership, development of solution accelerators, reusable assets and participation and ownership of other operational areas (recruiting, onboarding, training, enablement, etc.)Provided mentoring and guidance to other team membersLearned and assessed the market and customers' needsServed as a liaison between product and developmentDeveloped and communicating the product goalResponsible for managing EPICS and User stories to support changes and enhancements to user payment systemsCreated and prioritized requirements from the product backlogCreated and carried out vision for product developmentCreated and defined user stories and acceptance criteriaAssessed product progressionThe Hotel CollectionDirector Information Technology Business Analysis- RetailJanuary 2023 - March 2023 - FreelanceOversaw and implemented Salesforce Social Media leads conversion from ads pipeline for Hotel Collection retail e-commerce siteUsed datasets between Tableau CRM, and managed recipe runs with event-based scheduling Integrated Mulesoft API platform to access data and migrate data from salesforce to Facebook and Salesforce to GCLIDs for improved audience mirroring, contact management dynamic washboarding opportunity management and email integrationsResponsible for reporting Shopify marketing data and GCLID on GA4 for Facebook and Instagram and ios native e-commerceCreated story boarding content and scripts for social media influencers to promote brand Responsible for e-commerce onboarding of new vendors for order fulfillment and EDI to electronically exchange business documents (such as purchase orders, invoices, and shipping notices) and electronic media for The Hotel Collection web and mobile customer facing applicationsBuild custom reports in SalesforceResponsible for vendor managementWork with UX and dev teamsDrive KPI!s for shopify and GCLIDSLeveraged ERP-driven expense tracking, to see how much money is allocated to marketing channels and campaigns against Shopify payment and marketing systemsImplemented and configured Salesforce consumer goods cloud solutionsLead the design implementation and business technology solutions for Hotel Collection digital media platform focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud and Marketing CloudChief Project Manager/Salesforce ArchitectChurchome Non-ProfitNov 2021 - August 2022Lead the design and development to build out Salesforce Non-Profit Success Pack CRM and NetSuite ERPDeliver technology at scale to support client vision of donor armLead Agile ceremoniesOversaw and orchestrated the product planning and execution throughout the Churhome.org to optimize UI configurator for ios native e-commerce and android web and mobile Product LifecycleResponsible for stakeholder management of Salesforce NPSP application integration across all channels, vendor management and contract renewalsImplementation and integration of all Salesforce NPSP Sales and Service Cloud features including: Donor Management, Engagement Management, Volunteer Management, Campaign Management, Analytics (Tableau Integration), Mobile, Program Management, Content Management and Case Management (Omnichannel)Leveraged integration against API tools such as MulesoftResponsible for leading product roadmap strategyWork closely with UX and dev teamsDrive KPIsOversaw the vision and entire lifecycle of Churchome digital content marketing, from inception to launch. Worked closely with developers utilizing Lightning to create objects as needed.Gathered business requirements for implementation of salesforce donor payment systemEstablished an enterprise-wide data governance structure to ensure accountability across the Churchome global organization and implemented standards for data architecture, data usage, data stewardship, and data quality.Oversaw the resolution of data integrity gaps by working with the business owners and IT. Research and determine the client needs to determine which features to include on products and pitch ideas for product features to stakeholders. Primary contact between scrum teams, product development departments and stakeholders.Lead change management initiatives by capturing stakeholder requirements, coaching and mentoring staff, developing training guides, train the trainer, coordinated, and managed change management activitiesFunctions as: Scrum Master, Project Manager and Business Analyst; lead daily stand ups gathered requirements and created epics and user storiesWork with cross functional teams to ensure the products meet specific objectives as outlined by stakeholders and clients. Responsible for product completion Created and prioritized requirements from the product backlogFacilitated application security protocols and administration within the Salesforce CRMEnsured product control alignment and assessed against threat scenarios and risk frameworkIntegrated vendor payment solutions such as stripe and Zelle with Salesforce Elevate Design and implement business technology solutions focused on cloud-based business applications, specifically, Salesforce.com Sales Cloud Community Cloud and Marketing CloudLead Consulting Project ManagerThe Judge Group (Accenture) RemoteState of California Vaccine ManagementMarch 2021-Nov 2021 Full-Time ContractGathered business requirements and wrote BRDs for web and mobile public facing vaccine management volunteer website for the state of CaliforniaWrote and facilitated smoke testing and QA requirements for all product ownersOrchestrated team of developers to maintain, create, and update user roles, security, profiles, workflow rules, etc. in Lightning environmentsDefined and documented Feature scope and planned and executed analysis activities for FeaturesCreated and managed user stories acceptance criteria and tasks in Salesforce CapadoAdvise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.Created and prioritized product backlogAttend agile ceremoniesAnalyzed current system capabilities, identified gaps. Created documents that defined new health cloud feature!s process, system workflow, inputs, outputs, triggers, rules, tasks, and actions. Responsible for understanding product, business intent, functional design, and work with Tech Arch to decompose features into technical tasks and assignments. Liaison between functional and offshore technical teams.Work with UX and dev teamsEnsured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were metAdvise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.Support Scrum teams with clarification on user stories, and business intent. Facilitate SprintDemosServed as liaison between product and developmentSupported best practices optimization of API security, Omniscripts, DataRaptors and Vlocity Integration Procedures.Mapped data supporting current system functions to new health cloud featuresConsulting Salesforce Business AnalystNR Consulting (Emblem Health) RemoteSeptember 2020-March 2021 Full-Time ContractImplemented Salesforce projects, supporting complex implementations for Vlocity integration ofLegacy and Facets systems for Emblem Health for web and mobile customer portalAdvise on best usage of the Salesforce.com Platform including Health Cloud-responsible to guide methods of implementation, integration, and value.Captured business processes and mapping system data requirementsUnderstanding of the Salesforce.Com ApplicationWorked directly with the Business Rep and end usersWorked with Salesforce Admin, Architect, and Developer teammates involving customizations and configurations of health cloud SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboardsAttend agile ceremoniesPlans, gathers and clearly documents the business needs (requirements) of clients and stakeholders using techniques like prototyping, use cases, wireframes, JAD sessions, etcOrganized and validated health cloud requirements and ensured that all were traceable and measurableElicits, analyzes and validates business, functional, and non-functional requirementsServes as a liaison between the clients and developers to ensure that all technical requirements are identified, if applicableAssists in the collection of data element requirementsFacilitates joint application review/design sessions (JAR/JAD) with clients, technical, and vendor resourcesIdentifies and documents issues and risks in a timely manner and presents to PM for mitigation planningServes as a SME for the instructional designer during training planning and developmentProject Manager /Business AnalystMercer - RemoteSep 2019 to Sep 2020 Fulltime ContractOrchestrated and trained teams for ongoing support to development of Salesforce Cloud CRM data stewardsCaptured business processes and mapping system data requirementsDeveloped client strategy, interfacing directly with clients and develops vendor relationships. Research, analyze, and evaluates medical, dental, life and disability benefits plans and programs for employers with more than 5,000 employees.Managed life and other benefits from providers such as Kaiser Permanante of California and other markets, for clients such as ManTech, Aflac, VOYA and UNUM.Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirementsManaged ad-hoc client requests and adhoc SQL query!s including problem-solving on administrative and operations issues. Provide production support for web application regarding subscriber issues related to payroll discrepancies. Participates as a member of the consulting team in developing overall client strategy Interpret benchmark data and present to client Manages the quality and timeliness of client deliverables Assists in the development of project budgets and billing reports. Participates in client calls and meetings as appropriate.Perform SQL query!s for data requirements gatheringAdvised delegates to and reviews project work of more junior colleagues Assists with the preparation and delivery of clear and concise client-friendly communications. Understands Health and Benefits products, services and tools compliance and standards including HIPAA privacy, vendor/ carrier markets, including developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clientsSupervised data review for accuracy and reasonableness; provide data template (Excel) where necessary; conduct data entry in cases where no lower level analysts are available maintain federal compliance by adhering state and federal mandatesNRC Solutions (Montefiore IT) NYConsulting Business AnalystSep 2018 - Sep 2019 Fulltime ContractAnalyze complex business problems and specify and translate the functionality of complex data integration solutions for EPIC / Healthy Planet application to upper management;Provide technical expertise in translating, identifying, evaluating, and developing systems and procedures that meet user requirements including QNXT, and EPIC; Determine and communicate issues/risks;Create complex SQL query!s against oracle data warehouseResolved payment issues utilizing QNXT DOFRProvided high-quality measures, outcomes for reporting purposesProvide Project Management support across all phases of SDLC. Adhered to HIPAA Privacy PHI, ISO 9001 and 27001 global standards, compliance with state and federal mandates privacy laws. Drive KPI!sIntegrated providers into EPIC system and data mined against demographic data for use of statistical and analytical reporting purposesOdyssey Information Services, Inc.(Texas Children!s Hospital ) TXSr. Business Systems Analyst/Project ManagerSep 2018-Sep 2018 Fulltime ContractOrchestrated teams to all phases of a system optimization or upgrade projects and provides production services such as recommending improvements to strategy, system usage, or process through the application of business and technology skill sets. Reviews and analyzes systems including testing ETL, Reporting and documenting for all TCH applications including EPIC, TFS, FACETS, Confluence Service Now and QNXT in Agile/Scrum environment.Provide production support for QNXT web application.Worked directly with developers and delivered requirements and data mined and wrote complex SQL querys in the absence of development team Resolved payment issues and supported utilizing QNXT DOFRAttend agile ceremoniesAnalyzed 834 files for discrepancies and Managed requirements for maintaining appeals and grievancesDocumenting all issues in cognizant web application management system. Represent the business/clinical interests and needs of a given project and/or specific component within a project. Consults with stakeholders to translate and identify current operation procedures and to clarify program objectives.Additional responsibilities include workflow administration. Maintain compliance by adhering to CMS state and federal mandates and TCH standards of care. Developed complex SQL queries and stored procedures against Oracle database. Data mined and used findings for provider reporting purposes.Advised management on requirements and translated those requirements to development teamsHealthHelp - TXTechnical Implementations AnalystSep 2017-Sep 2018 Fulltime ContractConducted Data analytics utilizing SQL SSIS SAS, Data mining/ETL. Facilitated clinical integration and implementation, Project Management Ad-hoc SQL Queries, Technical Documentation, Statistical Analysis, DFOR, Data and testing validation.Advises executive leadership on necessary on implementationTrain staff and new hiresWrote processes and proceduresPresent for healthcare utilization for evidence based practice specific to diagnostic imaging for pharmacology, radiology, interventional radiology, radiation oncology, cardiology benefit management and radiation/medical oncology assessment claims authorization education and EPIC (ADT, HL7 and X12) clinical data. Created Dashboards to present in Tableau.Interpreted DRG CPT codes for claims and EDI testing purposes for assessment based utilization management systemAdhered to HIPAA and NCPDP privacy compliance standards. Data mined and used statistical software in order to analyze data and develop business solutions and line of business reporting.Ensured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were metInfocrossing/WIPRO - PAConsulting Business Intelligence AnalystSep 2016-Sep 2017 Fulltime ContractSubject matter expert in Health Care specific to 'CMS guidelines on Medicaid/Medicare!"program Gather Business Requirements and translate to functional specifications including use case documents and prepare test plans/cases.Communicate translate and present. Effectively communicated with clients and problem solve. Conduct JAD sessions, requirements workshops, gap analysis, and prioritize requirements Software Development Life Cycle, including both Agile and Waterfall.Implmented Value Based Insurance Design for MM365 for PA as test selection for BCBS of PennsylvaniaCoordinates and supports both the Business and Technical teams in all phases of Software Development Life Cycle performs SQL queries in legacy system such as Mainframe as needed. Provide production support for web based mm365 web based Medicare application and documenting all issues and user stories in JIRA. Adhered to HIPAA compliance standards Advised client on requirements.UPMC - PAProject Manager/Systems AnalystSep 2012-Sep 2016 Full-Time PermOrchestrated production support team to support front and backend for all tier levels.Evaluated and documented client needs/business processes both operational and financial Commercial, Medicare, and Medicaid programs, including current process analysis and proposed revisions to optimize business processes for in house applications and consumer facing commercial retail e-commerce website and ERP toolsResponsible for API integration management of HealthplaNET assessment based utilization management and care management systemweb and mobile global health enterprise systemManaged requirements for maintaining appeals and grievancesAttend agile ceremoniesEnsured pharmaceutical compliance with specific and secure manufacturing and storage processes and procedures were metLead the implementation of member portal subscriber payment systemLead the support of all integration messaging including, HL7, ADT, EPIC, MC400, X12 Lead the design and documentation of system functional requirements in formats to facilitate the development of deliverables for product development efforts in Agile/Scrum environment Responsible for structures within a tenant environment to ensure the accuracy and quality of data through all upstream and downstream data channels.Lead staff, and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development of web based and desktop applications.Provided site analytics and statistics for reporting purposes.Responsible for TFS product backlogResponsible for writing user stories and acceptance criteriaAssured quality of application integrity through business use case and application level testing; validated tested results to initial business needs utilizing automated testing tools such as TFS.Wrote complex query!s and used data mined findings for reporting purposesLead UAT testing utilizing TFS conducted predictive analysis to determine patterns and trends. Lead staff, and/or vendor staff to deploy production applications. Gathered metrics utilizing Salesforce NPS for reporting purposes.Utilized Salesforce for troubleshooting security provisioning and tracking.Ensured optimal performance of Salesforce systems and products.Upgraded and configured Salesforce systems for optimized integration Collaborated with marketing and UX design teams for product deliverables Managed Salesforce roles, profiles, sharing rules, workflows, and groups.Translated Designed and documented system level, operations level, and end user level procedures to support HealthPlanet pharmacology, world health population, care management, utilization management, and production support management. Cerner, Salesforce, and McKesson applicationsResponsible for supporting security risk management and IAM or other application security deliverables specifically for the administration of the IAM identity access management tool..Willis Towers Watson PAProject ManagerSep 2011 Sep 2012 Fulltime ContractServed as a liaison between the customer and the product development team by collecting, analyzing and translating customer feedback into requirements for product enhancements and developmentWorked with a team of product managers, designers, software developers, and quality assurance personnel to continually improve software and productssubject matter expert on the customer and partner with internal stakeholders to ensure we deliver software and products that meet customer needsTranslated customer feedback into requirements in the form of user stories for product developmentLiaise between the customer, internal stakeholders and the product teamCreated acceptance criteria and other assets to guide testing and validation; help product development team(s) make critical release decisionsCoordinated with stakeholders to review, understand, and appreciate the work of the product development team(s) including iteration demos and presentationsSr. Digital Product Manager PAGiant Eagle Retail GroceryAug 2010 Aug 2011 Fulltime ContractInteractive and online marketing product manager for grocery goods and services for Giant Eagle brandsManaged traffic content for all consumer e-commerce retail grocery web and mobile sitesProduction management Budget and tracking of project timelines. Creation and/or maintenance of project documentation, including proposals, statements of work, requirements specifications, monitoring and reporting task delivery issues before milestone passage; Managed advised and led large implementation projects. Content management, pre-implementation; Website proof-reading in development and live environments;Conducted analytics and automated reports to drive KPIs to support data-driven business decisions.Partnered with marketing managers to measure e-commerce campaign performance leveraging the right attribution models, identified trends, forecast future performance, and presented findings and recommendations to the team.Copy edited and proofread all web content. Oversaw freelancers, including writers, copyeditors and community outreach organizers.Maintained social media content. Assured web-based information was archived for future needs and reference.Tracked and reported on all site metrics. Leveraged ERP-driven expense tracking, to see how much money is allocated to marketing channels and campaigns.Effectively trained motivated and mentored staff.Worked cooperatively with key team members, clients and vendors. Practiced and led data governance compliance.Skills: Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Azure dev ops, Github, Microsoft Project, Microsoft Visio, Remedy TTMS, Microsoft FrontPage, Microsoft Office, Facets, Trizetto Cognizant, Cactus, Basecamp, Sharepoint, Workamajig, Pointroll, Salesforce, BaseCamp, TFS, Google Analytics, SPSS, Tableau, ClickView, Service Manager, ITIL, Wiki, EPIC, CERNER, IAM, ALM, Movie Magic, Confluence, SSIS, SAS, JIRA, HealthPlanet, Healthy Planet, QNXT, Asana, SPS Commerce, GCLID, Mulesoft, API Dynamics, Blackbaud, GrantedEdge. FundsEdge, Marketing Cloud, Sales Cloud, Experience Cloud, Copado, DevOps. Github, Non-Profit Cloud. CPQRaisersEdgeLanguages: SQL VB.net HTML XML JAVAProfessional Development:PSM-Professional Scrum Master -CertificationEducation:B.S., Information Systems Management Carlow UniversityM.S., Leadership and Information Technology DuquesneUniversityM.B.A Carlow University current |
