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Senior Customer Service Representative.Professional SummaryAccomplished Senior Customer Service Representative with a proven track record, adept in leveraging Salesforce and Zen Desk.
Skilled in relationship building and strategic problem-solving, marked by consistently surpassing goals through exemplary service.ExperienceCustomer Service RepresentativeDecember 2023 - Present WISCONSIN PHYSICIANS SERVICES, Madison, WI Remote Position. Process claims and provide support for Medical Providers for active duty and retired military personnel. Utilize excellent verbal and written communication, problem-solving, investigative and organizational skill sets. Function independently and in a team setting balancing multiple tasks simultaneously.Senior Customer Service RepresentativeAugust 2020 - September 2023 WELLS FARGO, Phoenix, AZ Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction. Discussed and analyzed fixed and variable rate Home Equity Loan alternatives to better meet customer needs and concerns. Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.Customer Service RepresentativeJanuary 2020 - August 2020 PEARL INTERACTIVE NETWORK, Phoenix, AZ Handled incoming calls in response to US Census questionnaire Explained options available and assisted with completing questionnaire when requested. Migrated to responding to Financial Stimulus Program inquiries. I would verify qualification standards and submit required documentation for approval.Inside Sales RepresentativeSeptember 2017 - September 2019 TRITON TECHNOLOGIES, Tempe , AZ Managed incoming inquiries potential customers had seen or heard through tv infomercials, radio ads or print media. Engaged customer in their interest level, dealt with questions and objections, customized the order to match their needs or wants. Maximized revenue through upsells or additional specials available.Airport CourierJuly 2013 - July 2017 FIRST DELIVERY SERVICE, Tempe, AZ Ensured that pickup and delivery of Airplane Parts, Electronics & Human Transplant Donations were handled carefully and securely. Completed and submitted all paperwork including Airway Bills. TSA Certified, passed all security requirements.ContactPHONE NUMBER AVAILABLE
EMAIL AVAILABLEPhoenix, AZ 85020Skills Salesforce PMP Zen Desk Microsoft Excel Microsoft Office Certified Notary Signing Agent (2003-2007) Licensed Real Estate Agent (2005-2007). |
