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Click here or scroll down to respond to this candidate Candidate's Name
Street Address N Willamette Blvd
Portland, OR Street Address
PHONE NUMBER AVAILABLEI possess excellent interpersonal skills. I enjoy helping others and expanding my knowledge of products and services to better assist clients and coworkers. I am accustomed to working from home and in fast paced working environments with the ability to think quickly and successfully handle difficult situations. I have substantial experience and skills in customer service and management.Work History08/2023 Present Real Estate Broker, Weichert Realtors on Main Street, Portland OR03/22-1/2024 Problem Resolution Team, KinderCare/Champions LLC & Ultimate Staffing , Portland ORGuiding parents through setting up accounts and new enrollments. Correcting any account/billing issues, handling complaints and resetting passwords through a virtual call center and Email requests.
03/2019-01/2022 Technical Coordinator, Travel Outlook, Moline ILProvided IT Support Services and training new hires. Including Administrative IT Support, building credentials through out all systems and Microsoft Office 365. Creating new lessons, hosting training classes, monitoring classrooms and providing Peer support for agents booking high-end Resort/Hotel reservations for over 241 properties. Handle supervisor escalated calls. Live monitoring of agent calls, host bi-weekly 1-1 meetings, managing scheduling of training, meetings and onboarding new clients. Knowledge working with Microsoft 365, Teams, Excel, Five9, Power Point, Descript, and Movavi.
06/2010-10/2018 Front Counter Customer Service Representative, Mediacom, Moline IL
Duties included sales of cable and internet services. Guiding customers through their accounts, billing questions and adjustments, troubleshooting service issues, processing payments, exchanging equipment, and training new agents. During my time there, I completed 14 NCTI courses to expand my knowledge to better assist others.
Education
Real Estate Broker, OR, License # 201253166 August of 2023Diploma from West High School, Waterloo IA
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