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Click here or scroll down to respond to this candidateMyriam SzrajberMiami, FL Street Address
(Miami-Dade County)PROFESSIONAL SUMMARY:Experienced and multilingual professional with a robust healthcare coordination, sales management, and property management background. Demonstrated proficiency in Microsoft Office Suite, Salesforce, and various CRM systems. Possess strong leadership and communication skills, with a proven ability to manage multiple projects, meet tight deadlines, and maintain high standards of quality. Certified in OSHA 30, LEED, Healthcare Management Administration, Medicaid/Medicare, Risk Management, and Property & Casualty. Fluent in Spanish, French, Creole, and German. Adept at fostering relationships with stakeholders, providing exceptional patient advocacy, and achieving organizational goals through effective problem-solving and decision-making. Seeking a dynamic role that offers opportunities for professional growth and advancement.EDUCATION: Bachelor of Science in Architect/ManagementUniversidad Central de Venezuela, Miami, FL High School DiplomaColegio Moral y LucesSKILLS: Proficient in Microsoft Office Suite, Word, Excel, Outlook, Zoom, Teams, Google Docs, Adobe, Salesforce (advanced), Yardy, Onesite, Zendesk, LeaseUp, CRM Foreign Language InterpreterCOMMUNICATION: Strong written and verbal communication skills, including providing constructive feedback and collaborating with stakeholders. Ability to work independently and collaboratively in a team environment. Excellent problem-solving and decision-making skills. LEADERSHIP: Ability to manage multiple projects simultaneously and meet tight deadlines while maintaining high standards of quality. Exceptional leadership, diplomacy, and coaching/mentoring skills. CERTIFICATIONS AND LICENSES: OSHA 30 LEED Certification Healthcare Management Administration Medicaid/Medicare Associate Risk Management Property & Casualty License Certified Professional in Learning & Performance LANGUAGES: Spanish: Fluent French: Fluent Creole: Fluent German: FluentEXPERIENCE:Care Coordinator/Patient AdvocateOrigins Behavioral Healthcare, Miami, FL 2012 Feb 2024 Provided high-performance healthcare assistance to members. Established productive and trusting relationships with patients. Assisted members with reviewing benefits and enrolling in health insurance plans. Conducted thorough patient interviews to foster personal connections with healthcare providers. Scheduled appointments and established positive relationships with community partners. Organized community events and managed a supervisory scope of work while balancing a member portfolio. Handled approximately ninety inbound/outbound calls daily, servicing behavioral health insurance claims. Conducted outbound calls to resolve claim issues and managed SaaS ticketing. Assisted center manager with various tasks, provided weekly reports and conducted B2C sales. Led biweekly team meetings to present goals and promoted sales quotations and specifications. Assisted patients with Medicare and Medicaid benefits. Managed and coordinated patient care plans for individuals undergoing behavioral health treatment. Conducted comprehensive assessments to determine patient needs and appropriate levels of care. Liaised with healthcare providers, families, and external agencies to ensure seamless service delivery. Provided continuous support and guidance to patients and their families throughout treatment. Monitored patient progress and adjusted care plans as necessary to achieve optimal outcomes. Facilitated communication between patients and healthcare teams to ensure understanding and adherence to treatment protocols. Organized and led case review meetings to discuss patient status and care strategies. Maintained detailed and accurate patient records, ensuring confidentiality and compliance with regulatory standards. Developed and implemented individualized discharge plans to support patient transition to post-treatment care. Collaborated with insurance companies to verify coverage and coordinate authorization for treatments. Offered crisis intervention and support during emergency situations. Participated in ongoing professional development to stay current with best practices in behavioral healthcare.Assistant Sales ManagerEstee Lauder Group International, Miami, FL 2007 2012 Informed customers about available services and assessed their needs. Assisted clients with beauty products and sales events. Managed timely reporting, escalation, and resolution of operational problems. Monitored various communication streams and achieved predicted sales goals. Upsold products, created reusable responses and developed customer-facing FAQs. Maintained deep expertise in products and best practices. Property ManagerCasablanca, Venezuela, PR 2005 2006 Managed a 10+ acre property with 200-300 residential units, 216 commercial workspace units, and 500 vehicle storage spaces. Surpassed revenue projections and contained expenses for five consecutive quarters. Handled project management tasks, including planning, coordination, and execution of property-related projects. Maintained high occupancy rates through effective tenant relations and marketing strategies. Ensured property compliance with local regulations and safety standards. Supervised maintenance and repair operations to uphold property value and resident satisfaction. Developed and implemented budget plans, closely monitoring financial performance. Negotiated contracts with vendors and service providers to optimize costs and services. Resolved tenant complaints and issues promptly to maintain a positive community environment. Conducted regular property inspections to ensure the quality and condition of facilities. |
