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Click here or scroll down to respond to this candidateCandidate's Name
Contact No: PHONE NUMBER AVAILABLE Email ID: EMAIL AVAILABLESUMMARY:18 years of IT experience, specializing in project and test management, automation and consultancy services across various domains. Proficient in managing diverse teams, establishing testing standards, leveraging test automation and perform both functional and non-functional testing.My diverse background includes:Spearheaded the establishment of Shift Left Approach and embedded Quality Assurance Engineering principles, Test Center of Excellence, standardizing Software Quality Assurance processes.Strong hands-on experience in various stages of testing like System testing, System integration testing, UAT, ORT, End to End, CAT, Regression testing, post production testing, Change Request testing and Data/Infrastructure Migration testingExposure to automation framework using selenium, TestNG and Cucumber integrated with Jenkins and AWS deployments using CircleCI CI/CD pipeline.Defined plans and implemented transition to Test Automation and Devops integrationStrong hands-on experience in Database and Datawarehouse(including ETL process loading and ETL performance) testing, API testing (via SoapUI and Postman), Power BI and Cognos reports testing and mobile app testingExperience in running Security Scans(Pen Test) using Net sparker tool and WCAG 2.1(Accessibility) testingEstablish UAT and pilot testing process, co-ordinate, hands-on, periodic review of test deliverables, identify areas of improvements and implement corresponding action items.Business process consulting and Business Analyst experience, includes Requirements gathering, Business support, Business process design and Implementation (Product catalog)Proficient in analyzing user stories, Business Requirements, Functional Requirement specification, Design Documents, Use Case Specifications, Requirements Traceability Matrix and performing Gap Analysis and Impact Analysis.Skilled in Agile Scrum practices, including sprint planning, backlog grooming, retrospectives and facilitating daily stand-ups to ensure seamless project execution and continuous improvementPerformed Production support (Client support from command center/call center) as L1 supportSpearheaded team meetings with stakeholders (Business heads, technical heads, client-side application supervisors and PMs) to identify, deliver enhancements, defect patches and manage outages in conjunction with the data center and Production Control.Excellent knowledge and implementation skills in both Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) using Agile and waterfall methodologies.Good exposure to IT Service management framework and its tools ServiceNow and JiraCERTIFICATIONS:Project Management Professional (PMP) PMIInformation Technology Infrastructure Library (ITIL v3) Foundation AxelosAWS Certified Cloud Practitioner (AWS-CLF01) AWSCertified Lean Six Sigma Green Belt (CLSSGB) GAQMInternational Software Testing Qualifications Board (ISTQB) Foundation Level BCSEDUCATION:Bachelor Of Engineering From Adhiyamaan College Of Engineering, Anna University In 2005TECHNICAL SKILLS:Core skills -- Test Management, Project Management, Reports Testing (Data & Insights), Manual Testing (Database, Datawarehouse(ETL), API, Mobile, Functional, Data and Infrastructure migration, System Integration, Regression and End-to-End), User Acceptance Testing (UAT) and Operation Readiness Testing (ORT), Business Consulting/ Implementation, WCAG (Accessibility) Testing, Browser Compatibility, Mainframe testing, Migration testing and Automation testingCloud services -- Amazon Web Services (EC2, S3, Lambda, DynamoDB), Salesforce CRM, Salesforce service cloud, ServiceNowTest Management Tools TestRail, Jira, Confluence and HP Quality CenterDatabases (DB) -- Microsoft SQL server, Postgres, Toad and OracleAutomation -- Selenium WebDriver with Java, TestNG, Junit, Page object model, Test Data Driven(TDD), Behavioural Driven Development (BDD), Cucumber, Maven, ANTLanguages Basic Java, SQL, basic COBOLTools Jenkins, Circle CI, Google Analytics, Postman, Net sparker, Bitbucket, SOAPUI, Cognos, Putty, FileZilla, Aris, XMLSpy, Out systems, Splunk, Datadog, Browser stack, SwaggerCRM -- Salesforce, Amdocs Clarify and SiebelOMS -- Amdocs Order Management System (OMS) and COSMOSS (Mainframe Application)IAM OktaOperating Systems Windows, Unix, iOS, Android and China AndroidDomains -- Telecom and Media, eCommerce, Health and Security subscription servicesCigniti Technologies USADuration: 01/2016 to Till Date as Senior Manager Client: International SOSLocation : Trevose, United StatesSpecific Duties:Project Management Manage onsite and offshore QA teams in verticals like functional, automation, security and performance. Co-ordinate cross-functional teams. Engage in Client / stakeholder management. Prepare project plan, strategy and SOPs for QA standards and process. Perform monitoring & controlling, Root cause analysis, Risk assessment and mitigation.Cloud migration - Define test plan and strategy for Azure to AWS cloud migration, manage QA support and perform hands-on.Worked as Business Analyst and UAT lead for web focus to Power BI reports migration testing covering ETL jobs for data flow, data integrity, data reconciliation and data completeness on Assistance DatawarehouseLed a team of 42 Quality Engineers in an Agile environment, ensuring the delivery of high-quality software products.ServiceNow Admin actions as part of migrating TravelReady application from legacy to ServiceNow platformExtensive usage of Google Analytics, Out system logs, Splunk notifications and ServiceNow for trouble shooting and root cause analysisPerform test execution involving ETL testing, functional, mobile app, regression, database, web services (API), Accessibility (WCAG 2.1), Browser compatibility and production support.Testing of Salesforce integration for contact, customer, services, chat and case managementAutomate tests using Selenium, Java and TestNG. Review and approve automation framework, test script coverage, failure analyzes, jobs setup and integration with deployment processes.Participated in Scrum ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews.Collaborated with Scrum Master, Product Owner and Development Teams to define clear and testable user stories and acceptance criteriaPerform security testing(Pen Test) of web applications using Netsparker and performance tests of APIs using PostmanCigniti Technologies IndiaDuration : 08/2013 to 01/2016 as Associate Manager Client: CommerceHub, NCRLocation : Hyderabad, IndiaSpecific Duties:Validation of data integration from comprehensive suite of supply chain event applications and for drop-ship fulfillment which are in EDI and XML formatsOptimized existing automation suite by reducing the redundancy by 70% and improving the test suite efficiency and maintainability.Test Management Manage offshore QA team. Responsible for project planning, execution and monitoring & control. Timely updates on Risks, issues and challenges. Derive and implement mitigation plans to avoid/reduce impactDefine the test automation scope and review the implemented framework, test scripts, analyze test script failures and jobs setupAmdocsDuration:03/2008 to 07/2013 as Sr.Subject Matter Expert. Client: AT&T, Globe, Telkomsel, AstroLocations : Pune, India Kuala Lumpur, Malaysia Jakarta, Indonesia Manila, PhilippinesSpecific Duties :Testing of migrated data on the new stack for accuracy and perform change operations to ensure business continuity is intactTesting of in-flight orders on the new stack to ensure neither loss nor escalation of revenueTesting of creation of leads, opportunities, contacts, customers, billing and financial accounts and ordering, pre-quote, provisioning, billing and case management using Amdocs applications for both migrated and non-migrated data as applicableBill to Bill (B2B) testing (Prepaid and postpaid billing involving activities like collection, payment types, late fees, promotions, credit reversal, chargeback)Design and execution of tests as part of E2E,SIT,UAT, ORT and Production supportTesting of Self service, Inventory management and IVR along with their integrationsWork on Enterprise Product Catalog (EPC), configuring the product rules, promotions and ratesWorked as L1 support, collecting ongoing issues from various operation centers, analyze/troubleshoot the root cause and address them accordinglyWorked as Business Consultant - Conduct requirement clarification and Business process clarification meetings with various operation teams. Define Business process flows (Level C and B) using ARIS 7.1 and ensure all the process flows maintain business continuity.Tech Mahindra LimitedDuration: 02/2006 to 03/2008 as Technical Associate Client: British TelecomLocations : Pune, India London, United KingdomSpecific Duties :Testing of L2C/Lead to cash(Order provisioning and fulfillment), T2R/Trouble to Repair(Service Management) and Billing of different types of networks using Siebel CRM, COSMOSS(DB2/Mainframe application) and Geneva applications predominatelyTesting of in-flight orders as part of migrationSupport/Perform UAT and CAT apart from Functional testing of End to End flowsSupport preparation of estimates, test plan, test scope, test summary and strategy documents |
