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PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Prior Lake, MN PROJECT MANAGEMENT MARKETING SELF-STARTERSuccessful track record of completing projects on time and under budget. Organized, process-driven, team leader passionate about project delivery, quality, and value to customers. CORE COMPETENCIESSelf-Starter Project Delivery Influencer Individual Contributor Marketing Customer Facing Program Management Business Development Partnership Coaching Presentations Relationship Builder Business Cases Performance Metrics Sales Operations Outreach Account Management Revenue Growth Renewals Conversion CMS Workflows Data Analysis Social Media Management Experience Networking Trainer Project Manager Onboarding Aesthetic Delivery PROFESSIONAL EXPERIENCEImageTrend, Lakeville MN (April 2023 present)Client Services Educator 2023 to present Develop and conduct product education sessions for our EMS, FIRE and Community Health software clients via virtual, on-site and conference environments. Collaborate with stakeholders to confirm training curriculum objectives and content meet compliance requirements. Provide assistance in scoping projects to aid in developing proposals, timelines and budgets ensuring a positive client experience.MHC Software, Burnsville MN (2010 March 2023)Marketing Program Manager 2021 - 2023 Managed many programs: webinars, events, and customer review and outreach platforms resulting in an overall enhanced customer experience.o Planned resources, developed timelines, and moved tasks through to delivery within project deadlines and budgets.o Managed the coordination, facilitation, and overall growth of marketing webinar program resulting in 30% increase in product leads for sales department. Collaborated with direct/indirect teams to ensure goals and requirements were clearly documented, communicated, and executed on time to meet project deadlines. Increased pipeline generation by identifying digital assets & developing brand messaging, setting up product demo environments, and training the sales team. Created presentations, surveys, videos, workflows, and documentation to support corporate initiatives.Customer Success Manager 2019 - 2021 Developed, launched & managed Customer Success Program to increase annual renewals and promote retention. Identified and built relationships with critical stakeholders identifying upsell opportunities. Responsible for QBR outreach, compiled and distributed feedback and lead follow-up. Co-managed customer community portal development and rollout. Used campaign strategies to increase customer reviews by over 200% in past 12 months. Prepared monthly KPI metrics reporting; maintain overall Net Promoter Score (NPS): 84. User Experience Lead (HR & Marketing) 2010 - 2018 Executed marketing initiatives: website redesign, user conferences with booth planning and setup, through event lead tracking and conversion. Presented and maintained employee onboarding and compliance training and tracking. Collaborated with management team to implement improved internal business process automation. Northern Tool + Equipment, Burnsville MN (2004 2010) Operations Analyst 2008 - 2010 Established and delivered daily contact center performance reporting. Administered agent scheduling and assisted with system implementations, upgrades and troubleshooting.Corporate Trainer 2004 - 2007 Developed and presented numerous virtual and on-site trainings for: software, systems, retail, HR onboarding and soft skills. Created and executed retail store opening project plans. Continued refining plan overtime which resulted in moving up soft open by 6 days. Co-managed Learning Management System (LMS) implementation and content development. TECHNOLOGY TOOLSETGoogle Suite, Salesforce, HubSpot, SurveyMonkey, MailChimp, Camtasia, Adobe, Zoom, GoToMeeting/Webinar, Teamwork, ClickUp, Box, AssureSign, Calendy, Concur, Cvent, Paylocity, MS Office 365 Project, Sharepoint, PowerPoint, Excel, Word, Teams, Outlook EDUCATION / CERTIFICATIONSProject Management Certificate - University of Minnesota Computer Information Systems Associate degree, Moraine Park Technical College, Fond du Lac WI Accounting Associate degree, Moraine Park Technical College, Fond du Lac WI Supervision Certificate - MN Employers Association |