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Click here or scroll down to respond to this candidateCandidate's Name
Tampa, FL Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Dedicated and results-driven professional with 20+ years of experience in customer service management,
recruitment, training, and team leadership. Proven track record of optimizing team performance to build
customer loyalty and retention. Exceptional communication skills with a demonstrated ability to identify and
resolve customer issues through various channels. Seeking opportunities to leverage expertise in
management and leadership.
Work Experience
Lead Case/Claim Manager (Hybrid)
Hurdle & Hughes Law Firm
September 2023- Present
Personal Injury Cases Manager
Dynamic and skilled Personal Injury Cases Manager with extensive experience in managing a diverse range of
personal injury claims. Demonstrates a deep understanding of personal injury law, coupled with a compassionate
approach to client advocacy. Adept in all phases of case management, from initial consultation to settlement or trial.
Excels in a fast-paced legal environment, providing clients with expert guidance and support throughout the legal
process.
Key Achievements and Responsibilities:
Case Management Excellence: Efficiently manage a caseload of personal injury claims, ensuring meticulous attention
to detail in case preparation, documentation, and follow-up.
Legal Knowledge and Strategy: Possess comprehensive knowledge of personal injury law, including negligence,
liability, and compensation claims. Develop and implement effective case strategies to maximize client settlements or
awards.
Client Advocacy and Communication: Build strong relationships with clients, providing empathetic support and clear
communication throughout the case lifecycle. Ensure clients are informed and involved in key decisions affecting their
cases.
Negotiation and Litigation Support: Skilled in negotiating with insurance companies and opposing counsel to achieve
favorable outcomes. Provide substantial support in litigation preparation, including discovery and trial preparation.
Team Collaboration and Leadership: Work collaboratively with attorneys, paralegals, and medical professionals.
Contribute to a team-oriented environment, sharing knowledge and insights to enhance overall case management
efficiency.
Regulatory Compliance: Ensure all case management activities are in compliance with state laws and ethical
standards of the legal profession.
Skills:
Expert in Personal Injury Law
Client Relationship Management
Negotiation and Mediation
Effective Communication and Interpersonal Skills
Strong Analytical and Problem-Solving Abilities
Proficient in Legal Software and MS Office
Organizational and Time Management Skills
President
Downtown Restaurant CEO
Wall Street Pizza, Tampa, Florida
January 2019 September 2023
Key Achievements and Responsibilities:
- *Business Leadership and Operations Management:** Spearheaded the successful ownership and operation of
Wall Street Pizza, a bustling restaurant in Tampa, Florida. Demonstrated expertise in handling all facets of business
management, including operational strategy, customer service excellence, and efficient staff coordination.
- **Team Building and Staff Development:** Instrumental in recruiting a diverse team of culinary and service
professionals. Excelled in training and motivating staff, fostering a collaborative environment that emphasizes skill
development, customer satisfaction, and team cohesiveness.
- **Financial Strategy and Profitability Enhancement:** Devised and implemented cost-effective operational strategies
that significantly enhanced profitability margins. Expertly balanced the need for high-quality dining experiences with
sustainable financial management practices.
- Supply Chain and Vendor Relations:** Established and nurtured robust relationships with a network of suppliers and
vendors, ensuring consistent delivery of top-quality ingredients and essential restaurant supplies. These relationships
have been pivotal in maintaining high standards of food quality and operational efficiency.
- Marketing and Promotional Events:** Successfully organized and executed various marketing events to enhance
brand visibility and customer engagement. Demonstrated an ability to attract and retain a loyal customer base
through innovative promotional strategies and community-focused events.
Chief Executive Officer
Brighter Future Child Development and Learning Center, Tampa, Florida*
January 2003 December 2018
Key Achievements and Responsibilities:
- Visionary Leadership and Operations Management:** As the CEO, provided exemplary leadership in managing the
daily operations of A Brighter Future Child Development and Learning Center. Oversaw scheduling, facilities
management, technology integration, and staff supervision, ensuring a seamless operational workflow.
- Strategic Direction and School Administration:** Played a pivotal role in leading the strategic direction of the school.
Successfully managed all aspects of school operations, aligning them with the institution's core mission and values.
- Team Building and Staff Development:** Demonstrated expertise in hiring, retaining, and managing a team of
qualified administrators, teachers, and support staff. Created a positive and supportive work environment, fostering
staff morale and professional growth.
- Compliance and Regulatory Adherence:** Ensured strict compliance with all relevant laws, regulations, and
licensing requirements, upholding the school's standards and reputation.
- Community Relations and Public Representation:** Acted as the public face of the school, maintaining and
nurturing positive relationships with parents, students, and the local community. Engaged in effective community
outreach efforts to promote the school's mission and values.
- Innovative Strategies for Enhanced Performance:** Implemented innovative strategies to improve team
performance and foster a nurturing environment conducive to the growth and development of children and families.
- Partnership Building and Stakeholder Engagement:** Built strong partnerships with parents and community
stakeholders, contributing significantly to the school's community engagement and reputation.
- Marketing and Enrollment Growth:** Assisted in the development and execution of comprehensive marketing plans,
successfully driving enrollment and promoting the school's unique offerings to a broader audience.
Case Manager
The Springs of Tampa Bay, Tampa, Florida
January 2001 December 2003*
Key Achievements and Responsibilities:
Case Management and Client Support: Effectively managed and coordinated a diverse range of cases, providing
comprehensive support and assistance tailored to the unique needs of each client. Demonstrated a deep
understanding of client requirements and delivered solutions that significantly improved their well-being.
Collaborative Strategy Development:Worked closely with a multidisciplinary team to develop and implement effective
strategies for client care. Showcased strong problem-solving skills and the ability to work collaboratively to address
complex client issues.
- Client Advocacy and Relationship Building:** Excelled in building trust and rapport with clients, serving as a
reliable advocate for their needs. Ensured that each client received personalized attention and care,
fostering positive outcomes and client satisfaction.
- Interdisciplinary Team Coordination:** Coordinated with various professionals including healthcare providers, social
workers, and legal advisors to ensure a holistic approach to client care. This collaboration was instrumental in
addressing all aspects of clients' needs effectively.
Documentation and ComplianceMaintained detailed and accurate case documentation, ensuring compliance with
organizational policies and regulatory standards. Demonstrated meticulous attention to detail in all aspects of case
management.
Education
Bachelor of Arts in Communication
California State University - Carson, CA, US
1989
Professional Skills:
Leadership and Management:
- Team Supervision and Motivation
- Performance Evaluation
- Customer Service Management
- Operations Management
- Project Management
- Sales Management
- Supervising Experience
- Succession Planning
- Training & Development
Communication and Relationship Management:
- Excellent Communication (Phone, Email, In-person)
- Customer Relationship Management
- Negotiation
- Public Relations
- Conflict Management
- Presentation Skills
Technical and Analytical Skills:
- Microsoft Word
- Salesforce
- Analysis Skills
- A.i & ChatGpt 4
- Data Management
- Microsoft Access
- Google Docs
- Iso Claims
- Windows
Financial and Operational Management:
- Budgeting (listed thrice, consolidated)
- Payroll (listed twice, consolidated)
- Financial Forecasting
- Event Marketing
- Marketing
- Sales
- Retail Sales
Human Resources and Training:
- Recruiting (listed twice, consolidated)
- Human Resources
- Employee Orientation
- Employment & Labor Law
- Mentoring (listed twice, consolidated)
Specialized Skills:
- Notary Public
- Case Management
- Business Development
- Events Management
- Research
- Quality Assurance (listed twice, consolidated)
- Child Protective Services
- Hotel Experience
- Guest Services
- Help Desk
- Territory Management
- Office Management (listed twice, consolidated)
- Project Coordination
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