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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONS Effective communication with clients, staff and agencies Microsoft Office Suite, MOHS, Data Entry, Excel, Zoom Identification/Assessment of Behavior Patterns; Progress Documentation/Case Management/Data Collection/Conflict Resolution; Job Readiness/Life Skill Workshops Facilitate Life Skill/Recovery Groups; Community Resource Management & Accessibility; Documentation of Community Concerns, Supervision Excellent Customer Service, Research Comparison, Accurate Documentation, Attention to Detail Working knowledge of: HIPPA, Ethics, Behavior Standards, Therapeutic/Employment RelationshipsEMPLOYMENT EXPERIENCE09/2019-Present Employment Consultant UROCC, Inc Provide job readiness workshops for individuals and clients Prepare lessons with all materials provided Provide skill assessments with suggested results Behavior/Work Ethic Training Hands-on coaching and job development Provide Conflict Resolution Sensitivity to Ethic and Social Values
In-person and Virtual Workshops06/2023-01/2024 Assistant Property Manager ReBuild Metro, LLC Provide weekly reporting on all leasing and marketing activity Maintain and guard prospect information from first contact to lease signing Review invoices for proper authorization, and accurately input key information Maintain accounts payable database, verification of vendor data statements Prioritize/plan work activities; organize and schedule other people and their tasks Supervise three employees within the Property Management department Interview and train employees; planning, assigning and directing work; addressing complaints and resolving problems. Recertification Specialist (01/23-01/24) ReBuild Metro, LLC
Train new or existing associates to meet resident file compliance requirements for the currently assigned community; process recertifications
Maintain neat, accurate, complete, and organized compliance files for current residents Monitor resident files for compliance with housing affordability program requirements Coordinate recertification process of current residents to ensure and document continued eligibility COS (Certified Occupancy Specialist) Follow HUD compliance/regulationsPage 2-Resume Candidate's Name
05/2022-12/2022 Program Specialist Housing Authority of Baltimore City Manage and maintain accurate, up-to-date client files; create monthly annual files for required residents and obtain necessary documentation of current income recertification eligibility Answer complaints and questions regarding recertification process following ACOP procedures Operate a variety of office machines, HABC business software to record, edit, process, produce, print and revise resident documentation Explain HUD regulations and contract terms to residents Perform case management functions; maintain and analyze information on account activity Ability to interpret, understand and implement company policies, regulations and proper professional business etiquette. Utilize rental assistance programs and resources; Refer residents to Outreach Coordinator
Research resident ledger for rental discrepancies. Initiate/maintain contact with residents, property managers and other agencies to establish effective relationships, elicit information and motivate residents.10/2021-10/2022 PRP Coordinator Next Level Recovery Coordinate and implement Individual Rehabilitation Plan (IRP) Maintain client contact, provide resolutions for mental health wellness Complete all required documentation notes utilizing ICA Notes software Collaborate with interdisciplinary team members including family members Facilitate and provide client with resources Provide crisis intervention; support individuals with severe mental health disabilities
Create, facilitate life skill/mental health groups weekly Create formal reports/attend monthly staff meetings for client discussion Utilize direct care with clients; involved directly with clients progress in achieving identified goals
Prepare discharge recommendations and summaries04/2020-03/2022 Housing Services Program Assistant Healthcare for the Homeless Collected and compiled financial data for housing programs to submit check requests Created positive and open communication platforms with landlord and property management representatives; collected and researched all documents required from landlords Assisted clients with lease signing and updated client income changes Developed and maintained up-to-date spreadsheets for landlord/client housing information Submitted monthly annual recertifications, new move-in and relocation requests to MOHS; calculated TTP and HAP amounts using current FMR and HUD guidelines Input client s annual and monthly services in HMIS Tracked and modified housing related changes for clients; input notes in Centricity
Researched landlord rental issues and reconciled ledger discrepancies Created and maintained MOHS client inspections with real-time spreadsheets Provided support to clients via telephone and in-person with an understanding and utilization of peer advocate/coach support systems.
Page 3-Resume Candidate's Name
08/2017-04/2020 Cash Service Representative; Medical Practice Rep. Lifebridge Health Ensured receipt of lockbox, balanced daily payments, post transactions, created spreadsheet and end of month reports Practiced confidentiality, collect patient information and verified insurance, provided excellent customer service, registered patients and scheduled patient appointments09/2015-08/2017 Provider Claims Representative AmeriHealth Caritas Reconciled audit discrepancies, reviewed and verified quality reports, maintained thorough knowledge of claim process and database subsystems, corrected and identified claim issues; Answered all provider calls and concerns, investigate issues and navigate through problems
EDUCATION2022 Certification-COS (Certified Occupancy Specialist)2022-Present Bachelor of Science (Criminal Justice)2014 Certification-Peer Recovery Coach\Peer Recovery Advocate2013 Certification-Behavior Health Technician2005 Associate of Science
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