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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:A versatile and highly-responsive technology PBX consultant with expertise in providing effective business solutions for voice infrastructures of any size, from small to global. Proven ability to create and implement plans to meet business needs, as well as IP Telephony architectural designs that can scale with a company's growth.Education:Bachelor of Science, Network Management Westwood College, Graduated July 2012Cisco Certified Network Professional CollaborationDeveloping Applications Using Core Platforms and APIsImplementing Automation for Collaboration SolutionsImplementing Collaboration ConferencingCisco Certified Specialist in the followingCollaboration Applications ImplementationCollaboration Call Control & Mobility ImplementationCollaboration Cloud & Edge ImplementationCollaboration CoreCisco Certified Network Associate Route and SwitchAccessing the WANRouting Protocols and ConceptsLAN Switching and WirelessNetwork FundamentalsCisco Express Collaboration Systems Engineer RepresentativeCisco Video Network SpecialistLean Six Sigma Yellow BeltVMware Certified Technical AssociateProfessional Experience:Elite Mind Technologies April 2024 to CurrentTelecom EngineerAdministrate Webex Control Hub for EnterpriseAvaya Site AdminstrationAnalog Devices: ATA192, VG400, VG410 administration, configuration, testingCity of Atlanta July 2023 to Nov 2023Lead Voice EngineerTrained team on CUCM Admin and SIP MessagingConfiguration of Jail Call Handler within Unity Connection 11.5Created a ATT IP Flex Trunk Fail Over Plan with Diagram, and preformed successful redundancy testingCreated a SOW for Enterprise Upgrade and Migration of UC applicationsResolve Tier 3 Unity Connection and CUCM issuesTroubleshoot Cloud Contact Center SolutionsAWS Administrator- Amazon Connect, S3, Sandbox Lab, Polly etcMicrosoft Teams Administration- configure direct routes, troubleshoot fax etcFortigate and FortiManager Administration: Add polices and devicesDeployed Zoom and Teams Meeting Conference rooms and created a SharePoint FAQ GuideElite Mind Technologies March 2022 to July 2023Lead PBX EngineerConfiguring and testing IVR calling with agentsExperienced in configuring Dial Plans, including Trunk, Outbound/Inbound RoutesProficient in configuring Grandstream UCM6301-GXP2135, Cisco Phones-SPA52G2, 2N IP Vario IntercomVonage provider account managementTroubleshooting SIP calling issues, Firewall (Meraki MX450), packet capture analysis, VLAN, Traffic ShapingExpertise in CUCM, Call Failure, Call Recording, SSO, TLS, Certifications, CUCC, Webex App, Hybrid Calling, Expressway C/E, E164 dial plan, VPN, IP phones-security, Packet Capture Analysis, and Logs, CUBE/SBC and Video endpointsProven ability as a resolution leader and adept problem-solver, utilizing a well-honed troubleshooting methodologySkilled in customer-facing break-fix support Tier 3Proficient in Microsoft Server 2008/2014-LDAP Server with Certificate Authority, LDAP Directory configuration, DNS and Medium Sized Intgration- LDAP SecureTroubleshoot and provide solutions for Enterprise/Global problems, such as LDAP sync and Dial Plan ConsolidationProficient in VMware vSphere Client Management/Administration of ISO/OVA/IOS files and hostPlan, coordinate, and execute PRI to SIP migration with WindstreamDial Plan configurationConfiguring iFax Brooktrout SR140, Voice GatewaysDevelop infrastructure upgrade plan for: CUCM 10.5 > 12, UCCX 10.5Unity Connection (IVR) Call Handler changesProvide Tier 3 Troubleshooting for: Phone registration, CUCM issuesManage/Administer VMware vSphere Client ISO/OVA/IOS files and hostMillennium Sept 2021-March 2022Lead Voice EngineerCreate and implement migration plan from BE6k to BE7kMigrate to Microsoft Server 2008/2014/2016Provision and configure Cisco license agreementsGenerate detailed infrastructure diagramsCompile matrix of devices and Unified Communications applicationsPersido Oct 2021- Oct 2022Cisco and Avaya Voice EngineerMigrate existing Cisco/Avaya setup to BBVAUpdate dial plan and call flowInstall, move, add, and make changes to CUCM using BATUnity Connection troubleshootingCisco-Avaya TroubleshootingProvide Tier 3 support for Avaya site administrationAdminister Avaya control manager and Avaya Aura System Manager (voicemail)Analyze Oracle Enterprise Communication Broker logsLogically March 2021-March 2021 UCCX TrainerDesigning & Implementing Dial Plans, Configuring & Administering, UCCX Call FlowsDesigning & Administering VoIP Infrastructures, Digit Manipulation & Call Routing StrategiesProvided Recommendations: Developing Scalability Solutions, Optimizing Dial PlansOpen Technology Solutions March 2021- Aug 2021UCCE EngineerDocumentation of VoIP Infrastructure: Architectural Diagrams of UCCE call flow and Call Manager clusters, Hunt Pilot Queuing, Configuration and Troubleshooting, Unity Connection, SIP Trunk maintenance, SolarWinds Administration, UCCE Scripting, Update IVR wav files on menusLDAP User Configuration; CUBE configurationTroubleshooting: Vicidial synchronization, Phone registration/Configuration, WebRTC, 3CX installationCisco April 2019- Nov 2020High Touch Technical Consulting EngineerProvided second/third level technical support for Enterprise voice technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.Applied analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.Provided technology/product training and intellectual property material as the need arised.Acts as focal point for large account network problem resolution.Effectively utilizes moderate to sophisticated lab setups to recreate and solve problems.Submitted complete and accurate bug reports in area of expertise.Ability to determine root cause and resolution for previously unknown problems.Interacted across TAC/HTTS/ROS teams and development teams at peer level.Acts as a technical expert and provides support on a global basis.Provide Enterprise voice technologies to Cisco customers, partners, account teams, and other TAC engineers.Unity Connection, Unity; Call Handler, DTMF, BAT, SIP/SCCP integration, mailbox migrations, voicemail, database replication, MWI, increase disk space, UpgradeAnalyze logs and isolation of issues: Powershell, Linux AdministrationCisco Emergency Responder; CTI Route Points, tracking phones, SNMPPrime Collaboration Assurance, Deployment Deploy and Troubleshoot issuesCisco Unified Communication Manager; vCME, CUBE CUCM; licensing, installing/upgrade, ES/COP files, phone registration, feature and services (mva,cbarge etc), certificate issues; Core dumps; URI/ILS configuration, Upgrades, PCD and PLMvCME SIP/SCCP troubleshooting; SRSTCUBE; vCUBE, NIMs, PRI/BRI troubleshooting; Dial Plan Configuration; POTs configurationIM and Presence; Jabber; Deployment, Installation SAML Error Messages; Persistent Chat, SSO, Jabber Mobile, troubleshooting IM/calling:Jabber SRSTCisco IP Phones/DX80/Codec; Troubleshooting firmware, registration, audio, wireless,CAPF certificateExpressway C/E; VCS C\E; Telepresence Management Suite, Troubleshooting video calls, installation, deployment, Video Latency; deploy SQL server, audit logs, troubleshoot email integration issuesSatellite Server License Management (SLMS), ELM, PLM Install, integrate with UC application and troubleshoot license issuesUCCX; UCCE Troubleshooting; Calls get fast busy, Lab in standby state, certificate issues; CCMP login issues, Agents unable to sign-in, configuration assistance; help desk scripts, Sync Failure; Finess AdministrationWebEx; Cisco Webex Meeting Server (CWMS)-Expansion, Administration, NFS StorageDisaster Recovery; UpgradeCWMS o MOP for CWMS expansion 800 to 2000 users, troubleshooting bridge creation/allocation, Database Corruption; Deployment issues, call back feature, increase host limits; upgrading 3.0/4.0Cisco Meeting Server(CMS); deployment, troubleshooting calling issues, licenses, LDAP integration, configuration assistance qith WebRTCTMS; SQL Server 2016, Deployment, Calendar IssuesBugs Found:CSCvv69122, CSCvu80571, CSCvv2621Microsoft Server 2008/2014-LDAP Serverw/High Availability, Multi-Domains, SQL Server and Querying, Enterprise IntegrationESXi 5.1-6.0 Server installtaionVMware vSphere Client Management/Administration of ISO/OVA/IOS files and hostWipro Technologies/Diversey April 2018- April 2019Lead Onsite Voice EngineerExpert Global Cloud and Infrastructure Solutions Team member, providing global contact for FUZE PBX and FUZE Contact Center troubleshooting and script changes for call menusProficient in migrating from Cisco to FUZE VoIP for 10-200 users, as well as configuring CME Routers, BE6k, Avaya S8300 CM, and Unified CollaborationSkilled in L3/L2 Troubleshooting, including voice and analog gateways, call routing, unity connection, voice gateways, default routers, and Enterprise EIGRP networksSuccessfully overseen hosted solution cutover of global infrastructure as Project Engineer, as well as remote site deploymentsLead and supported teams for Avaya, Cisco, and Fuze in multiple time zonesProvided Enterprise Engineer Support of Voice Network Services, Voice Messaging, Conference Services, Conferencing Services, as well as created IPT Architect designs for BE6k integration with remote sites and voice infrastructureDigicel Nov-2017 to Mar-2018ICT EngineerConfigured Ubiquti Firewall and WiFi Access Points for secure and efficient connectivity, as well as provided L3/L2 Troubleshooting for call routing, Unity Connection, voice gateways, default routers, and Enterprise OSPF networksServed as Lead engineer/ Project Engineer for Virtual Migration and ReIP of decentralized deployment, while also managing Cisco Unified Attendant Console, Phone Setup, and provisioning and supporting existing infrastructure of Voice Add, Moves Changes to Voice Gateways, CTI Agents, Switches, E1s, Call Routing, and Unity ConnectionAdministered CME BE5K/CUCM 500- Servers and deployed de-centralized Call Manager, Unity, IM&PEffectively configured RV340 Dual WAN/Fortinet-Firewalls with ACLs, IP whitelisting, Cisco 2960L/ Cisco 302 Switches/Cisco 800 series, and built C220 M3 ServersSuccessfully installed ESXi 5.1-6.0 Servers, managed VMware vSphere Client with ISO/OVA/IOS files and hosts, and provided technical support to third-party and client operational staffPaychex Inc. Sep-2016 to Aug-2017Voice EngineerProject Engineer for Telepresence IOS conversion and 78XX Series IP Phone deploymentExperienced in re-designing Enterprise EMCC, Dial Plans, and Call RoutingProficient in utilizing Call Tracing tools such as Palladion, RTMT, Vermark, and Avaya EmulatorExpert in administering UCCE, Finesse, CUCM, Unity Connection, ICM, Avaya (ASA), and H323/MGCP GatewaysResponsible for ticket management and customer supportExperienced with Microsoft Server 2008/2014-LDAP User configurationDeployed SIP solutions for Cloud AT&T and AvayaXerox Technology Dec 2012 to Sep 2016Cisco UC SpecialistTeam member of Global Voice Services and Instant Messaging with supporting role in Global Voice OperationsExpertise in Expressway Core and Edge Deployment in Lab, as well as Development/Operations IPT Lab, Macintosh, IP Phone, Softphone, Variphy Insight, Attendant Console and Disaster RecoveryExperience creating user guides for new voice components (8831, Atex Phone), managing Global Documentations and IPT Assets (hardware, software), and creating Architectural DesignsAbility to provide proposals for Cisco End of Life and End of Sale equipment and business solutions for IPT infrastructure based on current Road MapSystem Administrator for Variphy Insight, CUCM, CUPS, CUAC and UCAssist project managers in planning, implementation and design for voice technology and voice networks in a global environmentExperience with Jabber and Microsoft Lync IM and Softphone Project, as well as ESXi 5.1 Server Installation and VMware vSphere Client Management/Administration of ISO/OVA/IOS files and host |
