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Click here or scroll down to respond to this candidateCandidate's Name
Hanover Park, Illinois Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLE NampalliAs Training Manager with 30 years of experience in various industries, specializing in creating and implementing impactful training programs. My unique ability to understand company needs and translate them into effective training sessions has consistently boosted organizational efficiency, with a proven track record of 100% participant satisfaction. Led the development of a formal training program for Accenture's delivery/development team, slashing onboarding time by 50%. This innovation allowed for live demos to senior managers and video creation for client education, fortifying stakeholder engagement. Having collaborated with diverse global teams, I bring a wealth of knowledge in instructional design, talent acquisition, and project management. As Project Manager, I introduced a resource to enhance workday organization and adaptability amid high-pressure situations. The result was a triumphant completion of 50 projects for five different clients within a month, cementing client retention with subsequent project hires. My robust managerial expertise, combined with a passion for fostering growth and a knack for streamlining processes, makes me a reliable partner in empowering teams and driving organizational success. Spearheaded the training of new hires and collaborated with HR to create engaging orientation materials, thus streamlining the onboarding process and enhancing the early experiences of new employees.- EXPERIENCE
MAS Plumbing, Inc., Roselle, IL Office Coordinator(Aug. 2023 to Present)Ability to build rapport quickly with Team Members and VendorsExcellent Customer Service skills including communication via phone and email.Proficient at Major SoftwaresEfficient with meeting deadlines byExcellent communication skills including escalating hostile frustrating customersArticulated compelling narratives using data and metrics, enhancing understanding and decision-making processes.Thrived in fast-paced environments, adeptly managing competing demands and maintaining operational efficiency.BATLETT PARK DISTRICT, Bartlett, IL Corporate Leader(Sept. 2021 to Aug. 2023)Spearheaded the growth and governance of both new and existing united team members, tailoring initiatives to meet evolving business requirements.Demonstrated exceptional time management and organizational prowess, successfully balancing multiple priorities and maintaining impeccable accuracy.Fostered and sustained robust relationships with a diverse range of candidates, ensuring their continued engagement throughout the recruitment process and beyond.Consistently maintained a vibrant candidate pipeline, filling key roles with diverse and high-quality talent.Orchestrated comprehensive project plans and coordinated with various IT engineering and field service groups, ensuring timely and efficient completion of activities.Articulated compelling narratives using data and metrics, enhancing understanding and decision-making processes.Thrived in fast-paced environments, adeptly managing competing demands and maintaining operational efficiency.Managed sensitive and confidential information with utmost discretion, ensuring the privacy of new employees.Developed a deep understanding of recruitment and operational practices within a complex organization, enhancing effectiveness and productivity.Emphasized customer-focused approaches, fostering successful working relationships at all levels.Exemplified proactive, resourceful, and self-motivated work ethos, leading to effective collaborations and accomplishments.Leveraged modern recruitment technologies such as applicant tracking systems, video interviewing, and mobile/texting platforms, enhancing recruitment efficiency and effectiveness.UNITED AIRLINES, Chicago, IL Talent Acquisition Strategy Manager(Sept. 2019 to Nov. 2019)Enhanced the operational efficiency of United by managing the development and administration of both new and existing team members based on strategic business needs.Improved task completion rate and accuracy by leveraging excellent time management, organizational skills, and the ability to balance multiple priorities effectively.Fostered a sense of community and loyalty within the company by establishing strong relationships with diverse candidates, keeping them engaged throughout the recruitment process and beyond.Ensured readiness for key roles by maintaining a strong pipeline of diverse candidates, contributing to the robustness and resilience of our team structure.Streamlined IT engineering and field service group activities by creating and coordinating comprehensive project plans, optimizing resource allocation and workflow.Enabled data-driven decision making by delivering compelling narratives derived from carefully analyzed metrics and data.Optimized productivity in a high-pressure environment by effectively managing competing demands, thereby ensuring business continuity and growth.Bolstered trust within the organization by responsibly handling sensitive and confidential information of new hired employees.Strengthened the recruitment and operations practices of the organization by acquiring comprehensive skills within a large, complex organization.Enhanced customer satisfaction and team cohesion by maintaining successful working relationships at all levels of the company.Contributed to a solution-oriented and innovative workplace culture by being proactive, resourceful, collaborative, and self-motivated.DELOITTE, Chicago, IL Workday Learning Implementation Expert(Dec. 2018 to Apr.2019)Led the Learning and Development team to successfully implement training and development programs, enhancing overall staff competencies and productivity.Leveraged Workday (LMS, HCM, Financials, Payroll, Integration, Reports, and Business Process) and Government Courses to streamline processes and improve operational efficiency.Fostered effective partnerships with customers, successfully coordinating the planning, development, and execution of organizational change and training initiatives to meet their unique needs.Crafted and implemented change management, communications, and training plans, leading to improved organizational adaptation and performance.Conducted thorough evaluations of all regions integration decisions, ensuring alignment with broader business objectives.Collaborated with Deloitte stakeholders to establish a comprehensive training program for new hires, boosting employee onboarding and integration.Oversaw Workday support and maintenance schedules, ensuring optimal software performance and minimal downtime.Performed insightful training analysis for Write ID plans, reports, and status updates, supporting data-driven improvements to training programs.Developed and implemented innovative CBT/WBT (computer-based/web-based) training programs, enhancing learning accessibility and effectiveness.Successfully organized and led the delivery of virtual training programs worldwide, fostering global skill development.Managed global training budgets effectively, consistently delivering accurate monthly forecasts on course-to-user mapping to optimize resource allocation.Efficiently resolved Workday-related issues and supervised escalation emails, minimizing disruptions and maintaining high levels of user satisfaction.Upheld Deloitte global policies and programs, promoting consistent practices and ensuring compliance across the organization.GRISWOLD HOMECARE, Chicago, IL Client Relationship Director(Apr. 2018 to Dec. 2019)Successfully oversaw all aspects of home care services, enhancing personnel management, compliance monitoring, documentation, and daily operations efficiency, which streamlined CRS schedules and improved the quality of client home visits.Proactively carried out essential tasks for the Vice President of Company-Owned Offices and the Chief Operating Officer, contributing to the smooth functioning of executive operations.Established Griswold operational procedures in compliance with the Department of Labor, Department of Health Regulations, HIPAA, and Griswold Home Cares Operations Manual, which ensured regulatory adherence and mitigated legal risks.Strategically created and managed monthly budgets, focusing on expense containment, and accurately forecasted annual budgets, optimizing financial performance.Represented COO staff in corporate planning and strategy meetings, and facilitated effective communication during phone calls. Regularly presented monthly results to management, driving data-informed business decisions.Devised an effective staff mentoring and training program, leading to enhanced employee skills and performance.Ensured seamless communication between families and healthcare professionals regarding clients' medical and emotional conditions, contributing to a comprehensive care approach.Diligently documented and reported any changes in clients' health status, safeguarding their safety and well-being by enabling timely and appropriate care responses.ZEBRA TECHNOLOGY, Lincolnshire, IL Head of Global Events Manager(Nov. 2016 to Jun. 2017)Successfully conducted over 350 training sessions, enriching the skillsets of 2500+ global participants and bolstering the effectiveness of the Change Management Team.Streamlined resource utilization and scheduling efficiency by maintaining and updating a comprehensive master database/document that consolidated all training details.Leveraged MS Excel (Pivot Tables, VLOOKUP) and SQL to generate and present insightful metrics, facilitating data-driven decision making and strategic planning.Collaborated effectively with management to optimize course-to-user mapping, enhancing user experience and learning outcomes.Trained Learning Coaches in using WEBEX, Skype Business, and Adobe Connect 9, thereby amplifying the efficacy of virtual training delivery.Oversaw global training logistics, ensuring seamless coordination and delivery of training sessions across multiple locations.Converted WebEx proprietary files into easily accessible MP4 files, improving the availability and accessibility of training resources for instructors and students alike.Managed training and year-end budgets, driving cost-efficiency and financial accountability.Developed advanced learning and performance support solutions, utilizing CBT/WBT (computer-based training/web-based training) training programs, thereby enhancing learning engagement and effectiveness.Effectively resolved customer-related issues in a high-paced environment, improving customer satisfaction and maintaining a smooth training experience.Devised comprehensive curriculum outlines, course descriptions, training programs, and workbooks, contributing to a structured and well-rounded learning ecosystem.ACCENTURE, ST. CHARLES, IL Lead Trainer Manager(Apr 2005 to Sep 2015)Consistently delivered over 1000 training sessions, accommodating up to 150 participants per session, earning a 100% participant satisfaction rate while also managing project-related client support.Instrumental in establishing a ten-member training team in Bangalore, cultivating skills through focused training programs which contributed to an overall improvement in team performance.Initiated and co-presented the Adobe Connect Refresh Course, leading to improved technology utilization among 55+ staff members.Coached Program Managers to streamline SharePoint data, successfully eliminating redundant processes and documents, enhancing overall efficiency.Bring over a decade of expertise in Training/Instructional Design, producing curriculum outlines, course descriptions, and workbooks, positively impacting knowledge retention and application among learners.Played a pivotal role in forming global policies and programs, fostering consistency and standardization across various locations.Conducted custom training sessions for the senior management team, facilitating improved strategic decision-making and leadership skills.Proactively assisted in the hiring process, from posting jobs to reviewing applications, contributing to the successful onboarding of qualified talent.Acquired expertise in games/activities, course descriptions, ID templates, ID methodology standards, and E-learning authoring tools, enhancing the quality of instructional design and delivery.- EDUCATION -Associate William Rainey Harper College, Palatine, IL Graduation Year 1993CertificationsBusiness Management CertificationHRIS Systems, ADP Payroll, LMS Certification, Taleo |
