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Customer Success A Resume Brooklyn, NY
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Title Customer Success A
Target Location US-NY-Brooklyn
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Phone Available with paid plan
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SUMMARYA tenacious student of sales and marketing with 4+ yearsof experience in both fields, constantly looking to learn, always wanting to get better at my craft. My goals are to master and help with all steps in the overall experience of a customer to deliver value and solve problems.Demonstrated success in achieving and exceeding sales targets within small business markets. Exceptional communication skills, with expertise in cold-calling clients, generating leads, and delivering compelling sales presentations that break down return on investment. Adept at securing new accounts and leveraging impactful sales strategies.CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEjmoulabiEDUCATIONSt. Joseph's University Sept. 2023 to CurrentMaster of Science (M.S.) Cybersecurity 2025Relevant Coursework: Cyber Crime, Criminal Procedures and Legal RightsState University of New York at StonyBrookMaster of Business Administration (M.B.A.)Marketing 2014Relevant Coursework: The Lean Launch Pad: Turning a great idea into a great company, Consumer Behavior, Advertising & Promotional Strategy, Marketing Strategy, State University of New York at StonyBrookBachelor of Arts (B.A.) Psychology 2012Relevant Coursework: Sociology of Technology, Theories of Personality, Cognition & Perception, Social Psychology PROFESSIONAL EXPERIENCESnagajob RemoteAccount Executive Aug. 2022 to Feb. 2022Managed portfolio of clients in the Orlando, Richmond, and Charlotte markets with a focus on local Country Clubs, hospitality, and restaurant industriesConducted daily outreach to prospects by cold outreach, including 40+ accounts per day, resulting in 3 or more prospecting calls per dayReintroduced previous clients to Shifts platform by uncovering existing frustrations with product and collaborated with decision makers to customize product to suit client needs Spearheaded Raleigh market-territory expansion efforts by introducing new SMB organizations to Shifts by Snagajob Collaborated with team to create daily sales presentations and product demonstrations based on needs expressed and information obtained during the discovery call of the sales process Yelp New York, NYAccount Executive Aug. 2018 to Feb. 2021Achieved and met or exceeded monthly sales goals - Booked over $200k in new revenue (best month was doubling my quota)Consulted, educated, and engaged with potential clients to successfully sell Yelp advertising programs through a high volume of sales calls and emails - averaged over 100 dials per day Developed strategic customized plans and solutions for potential clients to achieve target goals utilizing data and CRM tools (Salesforce)Collaborated with coworkers to promote diversity and culture at Yelp SAM.AI New York, NYDigital Marketing Specialist (Internship to hire) July 2016 to Feb. 2018 Managed implementation, delivery and execution of Marketing & Lead generation campaigns: website content, social media, event management, email marketing to 50,000+ contacts. (2-4 monthly webinars and seminars of 50-100 attendees)Planning and executing Marketing strategy for the company in line with company objectives. Key point of contact for existing clients and new trial signups: on-boarding, training and managing client expectations by providing timing and budget implications of scope change requests. Coordinated and improved internal communications with Development and Creative teams to respond to client objectives and proposals.Promoted the company and participated in calls, emails, and webinars pertaining to learning about services and discussing investment, marketing and business development strategies. QA sales and marketing platform and project management of bug fixes and product updates. Buzzstarter New York, NYNew Business Development Consultant Aug. 2015 to Nov. 2015 Pro-actively sourced and qualified 100-150 brand and agency prospects daily Evaluated each leads status in the buying process and effectively communicated that to the sales team. Conducted research on publisher and agency landscape to identify potential prospects. Assisted with various aspects of the sales process for the National Sales team. Outbrain New York, NYSales Planning Intern May 2015 to Aug. 2015Worked in partnership with the National Sales team to understand client objectives and needs to create client proposals. Pro-actively sourced and vetted brand and agency prospects for Outbrain Amplify. Created pre-sale collateral for prospects and assist Sales team with responding to RFPs. Conducted research on publisher and agency landscape to identify potential prospects. Fresh Digital Group New York, NYMobile Strategist (Internship to hire) Nov. 2014 to Apr. 2015 Created strategic elements as part of a holistic mobile strategy for client presentations. Utilized consumer insights, digital trends, and well-vetted research while working closely with team members to ensure alignment.Coordinated with Creative and Product Marketing team for day-to-day directing of projects through completion. Assist in evaluating and drafting responses to Request For Proposal opportunities from clients and prospects. Dossier-building for prospective brands, clients and partners to implement digital and mobile solutions. GesTherapy, Inc. New York, NYBrand Manager June 2014 to Sept. 2014Managed Brand Strategy, Positioning and Messaging. Provide insights on design and direction for collateral, web, product packaging, and other visual communications media for the company.Business to Business (B2B) Marketing to help identify new partnership opportunities. New York Business Partners New York, NYCorporate Trainer (Promoted from Account Executive) June 2012 to Oct. 2012 Meet monthly quota of 6-12 account signupsBusiness to Business direct marketing for Family Energy and Affordable Power Training and interviewing account executives.Lead workshops and deliver presentations on sales techniques and company strategy.

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