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Click here or scroll down to respond to this candidateCandidate's Name
Fayetteville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEInnovative, performance-driven, and highly creative professional, with solid academic foundationand comprehensive years of experience in overall aspects of sales and marketing management,finance and budgeting, organizational operations, and business development. Earned broad-basedbackground in all facets of sales lifecycle development, from initial analysis and conceptual design,through implementation, quality review, and enhancement to optimize operational efficiencies as wellas improve business and operations. Adept at developing plans, establishing meaningful metrics,and implementing strong quality management, resulting in fulfillment of organization and projectrequirements and specifications. Skilled at resolving and identifying resource requirements to improveefficiency, productivity, and business processes toward successful attainment of organizational goals.Authorized to work in the US for any employerWork ExperienceField Service TechnicianNielsen-Fayetteville, NCMay 2023 to May 2024 Establish and maintain long term relationships with assigned Nielsen Families/Households. Install Nielsen measurement equipment in newly assigned Nielsen Families/ Households. Ensure collection and transmission equipment is properly installed and configured to transmit necessaryaudience data. Respond to calls from assigned Nielsen Families Households and ensure equipment is maintained and operating effectively. Prioritize, schedule and complete all work in compliance with established policy and guidelines inassigned territory. Accurately collect and report demographics and audience information using Nielsen proprietarysoftware. Educate and coach Panel Members on proper operation and usage of Nielsen equipment. Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsensamples.Internet Sales ConsultantRick Hendricks Toyota-Fayetteville, NCApril 2021 to April 2022Manage inbound sales appointments, provide complete customer requirements, collaborate with cross-functional teams, and resolve customer issues, demonstrating gold-standard customer service andsatisfaction. Manage administrative work that includes scheduling inbound sales appointments following dealershipspecific guidelines and establishing contact with customers using provided lists to generate serviceappointments. Provide suggestions, guidance, and overall direction for a market by analyzing business objectives andcustomer needs. Deliver superior customer service while answering invoice inquiries, including attention to detail toresolve issues. Develop detailed information on customer requirements by working in close partnership with salesconsultants. Meet specified monthly objectives and deliver inquiries intended for other sales personnel anddepartments promptly. Contribute to the dealership's overall success by working with all customers, teams, and departmentscollaboratively and professionally with a positive, roll-up your sleeves attitude.Territory Sales ManagerAltria-Fayetteville, NCJune 2017 to May 2019Lead sales in Business Process Management, Digital Content Management, and client relation, generatingmillions of sales annually. Design and implement comprehensive sales strategy incentive programs,prepared quarterly sales forecasts, projected revenue, developed annual and quarterly sales budgets,and mentor teams in sales methodologies. Analyze marketing program results on a monthly basis and report new revenue, profitability,performance vs. target goals and long-term impact on customer behavior. Partners with commercial dealerships to strengthen relationships, build influence, drive sales, deliverthe company and dealer profitability and improve the end user experience. Building and fostering a talented and high performing territory sales team through effective recruiting,hiring, networking and coaching as well as inspiring and motivating them to grow, retain customer base,and achieve common sales objectives. Applied metrics of phone calls, emails, and quotes written to establish a pipeline percentage goal thattranslated into a 15% increase in first-year sales and 10% in year two, while replacing underperformingsales personnel. Establish a competitive sales force by offering aggressive compensation, desirable benefits packagesand performance-driven sales-incentive programs. Expanded client base by 78% in two years by consistently delivering goal-surpassing marketing resultsand ensuring client satisfaction. Earned commendations from client executives for communication deliverables that targeted desiredaudiences and articulated the value of products and services. Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions anddeveloped standards for customer relationship management.Territory Sales ManagerAmerican Greetings-Fayetteville, NCJune 2016 to May 2017Planned and coordinated sales activities in the assigned territory including managing 150-200 retailaccounts. Developed and expanded territory through prospecting and lead generation, thus increasing customerbase and exceeding sales quotas. Provided a professional and excellent level of customer service. Increased overall sales by 13% in less than 1 year through the implementation of strategic marketingcampaigns, which were sponsored by vendors and directly contributed to sales growth. Negotiated and implemented contracts with key decision makers to maximize the profitability of thecompany. Designed sales management tactics to expand market territory with a risk management focus. Successfully expanded market share by 30% through strategic sales initiatives and marketingleadership. Increased brand integrity and awareness by monitoring the quality of marketing content andunderstanding market exposures Acted as company representative at industry meetings, conferences, and events in order to gaininsights into the various luxury brands and how they can be marketedMerchandising SupervisorAnco Fine Cheese-Fayetteville, NCMarch 2012 to June 2016Collaborated with the management to direct sales in a territory of ninety-three retail locations. Ensure newly hired Sales Service Reps (merchandisers), Sales Associates, Interns and SalesRepresentatives complete orientation and all appropriate training programs. Responsible for on the job coaching as well as providing continuous learning and development for allteam members. Led sales in Business Process Management, Digital Content Management, and client relation,generating millions of sales. Designed and implemented comprehensive sales strategy incentiveprograms, prepared quarterly sales forecasts, projected revenue, developed annual and quarterly salesbudgets, and mentor teams in sales methodologies. Developed quarterly business plans with identified key account targets for each main product categoryas well as ensured a superior customer service Streamlined receiving and merchandising process for associates, meeting corporate goals for bulkprocessing while improving accuracy and consistency for inventory counts and productivity tracking.EducationBachelor's degree in BusinessLiberty University - Lynchburg, VAJuly 2011 to December 2013Skills Outside Sales Cold Calling Business Development Sales Negotiation Account Management Door-to-Door Experience Automotive service Dealership experience Communication skills Organizational skills Time management Communication skills Sales Organizational skills |
