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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, OH PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLETECHNICAL ACCOUNT MANAGER KEY ACCOUNT MANAGERDriving customer grown and retention while contributing to the companys bottom line. Dynamic and resourceful professional with talent for building the customer experience to optimize satisfaction, referral, and retention levels. Excels at identifying opportunities for collaboration with internal/external partners and customers and communicating clearly with them in both written and oral communications using professional skills to persuade, negotiate, influence and collaborate.Technology: Atlassin, Logic Broker, Jira, Harbor, Bridge, SAP, Tableau, UVX, Zendesk, SlackAble to quickly quantify benefits of upselling products to customers to protect their investments.Exceptional talent for hearing and identifying client pain points and synchronising those with organisational goals and objectives that realise exponential growth.Maintains a sharp vision of emerging trends positioning the organisation as an industry leader in a highly competitive landscape.PROFESSIONAL EXPERIENCENo 1 3PL for high-volume beauty and wellness brands. Technical Account ManagerFocused and encompassing brand expert for his clients products making sure they are adequate for fulfilment in disparate product demands. Ensure the most efficient route and method of shipments are utilised and available. B2B & D2C fulfilment warehouse management of products surrounding client brands. Analyses trends, identifies shipping whether continent or international and ensures timely delivery. Dedicated to the clients brand requirements and works diligently with partners to adjust processes as needed. E-Commerce expert ensuring that his knowledge is current and client strategies are effective and leading edge. Confidently navigates, translates, and delivers effective e-commerce communications between internal and external stakeholders. Privately owned business jet charter that sells fractional ownership shares in private business jets. Account ManagerProactively identify issues and facilitate problem resolution through cross departmental collaboration. Establish and maintain effective, long-term client relationships. Utilised creative techniques to ensure booked travel concluded with very satisfied owners. Effectively managed various travel details simultaneously, ranging from weather, resources, and airport delays and depending on client preferences. Consistently demonstrated ability to make autonomous decisions by issue resolution for the customer and helped them avoid negative experiences.Oceanx, LLC Columbus, OH 2022 to PresentNetjets Columbus, OH 2021 to 2022STRATEGIC PARTNERSHIPSCUSTOMER SATISFACTIONLONG TERM RELATIONSHIPSCHRISTIAN V INCENT P AGE 2 Dynamic and resourceful professional with talent for building the customer experience to optimise satisfaction, referral, and retention levels.The Birds Bistro Ltd Cumbria, UK 2009 tQuality bird and squirrel food, art and accessories. CHRISTIAN V INCENT P AGE 3Global leader in chemical and ingredient distribution. Customer Services Representative SMEMonitored the level of customer service by collecting and analysing data and ensured any issues were resolved in a timely manner. Provided training, upselling of products and assistance in answering customer concerns and questions. Quickly quantified benefits of upselling products to customers to protect their investments. Confidently navigated, translated, and delivered effective communications between internal and external stakeholders at all levels.American luxury department store chain.Fulfilment ManagerWorked to provided leadership and direction for new hires with full P&L accountability. Focused on controlling expenses by managing schedules which paid off in efficiency. Served as escalation point and liaison with other operational departments. Audited inventory for accuracy, availability, and replenishment needs. Online store for antiques and hard to find items.Online Shop OwnerManaged all aspects of the retail store from inventory, acquisition to accelerated growth and relationship-centred customer service. Evaluated, placed and tracked all e-commerce product orders and managed growing P&L responsibilities. Used excellent business acumen and strategic decision-making skills to create a 300% increase in customer base. Introduced POS reporting system and simplified it for a more effective inventory and replenishment process.Warehouse CoordinatorResponsible for working with the RSPB and the National Trust to set up feeding and conservation schemes across North West Cumbria. Preparing a plan for all warehouse resources and activities in relation to company objectives, targets, and priorities. Managed warehouse processes and functions to ensure security, accountability, and inventory. Certified compliance with all Health and Safety regulations, preventing unnecessary penalties. EARLY CAREERSelf-Employed Regional Refurbishment Consultant and Property Developer Generated revenue through the purchase, refurbishment, and sale of properties.Birds Bistro Red Squirrel Conservation Worked with Prince Charles (King of England) and supplied Balmoral Castle. Univar Solutions Columbus, OH 2019 to 2021Saks Fifth Avenue St Louis, MO 2019Vintage Vincent Finds Manchester, UK 2015 to 2018 CATEGORY MANAGERBUSINESS DEVELOPMENTTECHNICAL RELATIONSHIPSCHRISTIAN V INCENT P AGE 4EDUCATION AND LANGUAGESMissouri Baptist University BSc. Degree: Psychology and Business Studies Languages: English, French, ItalianDual Citizenship: United States, United Kingdom |
