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WAlonzoWilliamsPHONE NUMBER AVAILABLEEMAIL AVAILABLEmMcDonough, GA 30253SUMMARYEntrepreneurial Managing Partner with 11 years of experience in the restaurant industry. Adept at setting and meeting big-picture financial goals through day-to-day streamlining. Effective manager and team motivator with a commitment to excellent customer service. Motivated professional offering knowledge in various areas of the workforce. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Outgoing persistant student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.SKILLS Firm Financial Oversight Contract Review and Negotiation Creative and Critical Thinking Client Representation andAdvisement Establishing Effective Relationships Organization and Administration Kitchen Safety Knowledge Strategic Planning Skills Team Leadership Strength Foodservice ManagementProfessionalEXPERIENCEManaging PartnerUnion City, GAKBP Foods/ Jun 2020 to Feb 2023 trained successful managers looking forward to bettering their career. Maintained loyal customer/employee base by establishing trust and keeping people honest Drove development of brand identity, tone and guidelines to maximize marketing initiatives. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Monitored progress by establishing plans, budgets and measuring results. Recruited, interviewed and hired qualified staff for open positions. Guided management and supervisory staff to promote smooth operations. Mitigated business risks by working closely with staff members and assessing performance.Call Center SupervisorMorrow, GAAnswerNet/ Mar 2020 to Apr 2022 Delivered constructive call process feedback. Developed quality assurance standards and established targets for all staff. Determined and formulated policies, procedures and business strategies to meet growth objectives of company. Developed employee performance Retained top talent by authoring and conducting team performance evaluations for corrective action planning. Updated customer accounts, addresses and contact information within call management databases. Facilitated individual coaching sessions with CSRs to realign productivity goals. Coordinated with various company teams to offer and implement successful solutions to customer problems.EDUCATION AND TRAININGSome College (No Degree): Buissness ManagmentBergen Community CollegeParamus, NJLANGUAGESEnglish:Native/ BilingualSome Spanish:ProfessionalACCOMPLISHMENTS Exceeded sales goals by average of 35% in 1yr Area of Excellence awardCERTIFICATIONS AOE award - 2021