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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE West Palm Beach, FLSUMMARYDedicated professional with 10 years of customer service experience, adept at accurate data management and form completion as demonstrated at Pediatric Associates. Skilled in call center operations, quality assurance, and providing exceptional customer support, as seen in roles with Humana and Comcast Corporation. Seeking a Data Entry position to leverage meticulous attention to detail and strong organizational abilities. WORK EXPERIENCEPediatric Associates Orlando, FLFront Desk Receptionist Jan 2019 - Jul 2023 Managed incoming calls with professionalism, ensuring efficient routing and prompt response to inquiries. Facilitated patient check-in process, verified demographic information, and updated records in the Aprima Practice Management system for accuracy. Handled financial transactions by collecting co-pays, posting payments, and reconciling the ledger at day's end, contributing to the office's fiscal responsibility. Humana Agent Deerfield, FLCustomer Service Rep Jun 2019 - Jul 2021 Managed high-volume inbound and outbound communications, ensuring effective coordination of nurse visits for insurance policyholders. Articulated the advantages of regular home health check-ups, focusing on enhancing care for elderly clients. Informed clients of supplementary benefits available, facilitating access to comprehensive family health coverage with minimal financial impact.Global efficient Energy Orlando, FLCustomer Service Field Engagement Rep. Mar 2016 - Jun 2017 Engaged residential customers through direct outreach, providing detailed product information and promotional materials to encourage transition to more energy-efficient solutions. Resolved customer inquiries, including billing and service requests, by clearly explaining electric and natural gas charges, as well as offering tailored advice on energy and cost-saving strategies. Ensured adherence to company policies and government regulations while educating customers on their implications related to billing and services, thereby enhancing the customer experience. Comcast Corporation West Palm Beach, FLCustomer Service / Call Center Jun 2014 - Feb 2016 Monitored call quality for both inbound and outbound sales and retention interactions, ensuring adherence to quality assurance standards and identifying areas for service improvement. Contributed to calibration sessions and training initiatives, aiding in the enhancement of agent performance and overall customer satisfaction. Delivered comprehensive feedback and reports on call quality to both customer service representatives and management, supporting the achievement of monthly sales targets and the establishment of new customer accounts.Brandsmart West Palm Beach, FLRetail Customer Service Consultant Nov 2012 - Jun 2015 Adhered to company policies regarding payment processing and pricing, maintaining cash-handling accuracy to ensure transactional integrity. Addressed customer inquiries and resolved concerns promptly, delivering a high level of service to enhance customer satisfaction. Facilitated a swift and efficient checkout experience, consistently providing quality service to optimize the retail environment.Primerica Miami, FLAgent Broker May 2011 - Oct 2012 Conducted thorough client interviews to ascertain insurance needs, resulting in tailored home and health insurance solutions. Facilitated policy changes and provided comprehensive follow-up consultations, ensuring clarity and client satisfaction with insurance services.EDUCATIONPalm Beach State CollegeNursing PediatricPalm Beach Gardens, FLAug 2014Florida Career CollegeMedical AssistantWest Palm Beach, FLNov 2011Palm Beach Lakes Community High SchoolDiplomaPalm Beach Lakes, FLMay 2011SKILLS60 WPM Typing Speed Above Average in Microsoft Office Tools Excel (Pivot Tables, v-Look-Ups & Formulas) Fluent in Haitian Creole and French, Both Written and Oral Fast Learner, Able to Adapt to Changes CPR Certified/ MA Certificate Clerical Skills (Filling, Typing and Telephone Courtesy) |
