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Click here or scroll down to respond to this candidateKim DuDes Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA highly motivated and customer-oriented professional with over 20 years of experience in customer service. Proven track record of providing exceptional customer support and resolving issues in a timely and efficient manner. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Strong problem-solving and decision-making abilities, with a focus on delivering a positive customer experience. Proficient in using customer service software and tools. Committed to delivering high-quality service and exceeding customer expectations. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceRemote Customer Service RepresentativeANIMAL RESCUE LEAGUE OF IOWA-Des Moines, IAOctober 2022 to PresentProviding outstanding Customer Service and educating patrons about our services and assisting them with navigating our website. Processing pet surrenders within 24 hours of electronically receiving surrender applications, contacting the owner to determine if we are able intake and being empathetic when telling patrons we can only offer euthanasia. Communicating with Pet Help Center Staff and intake teams to ensure we have available space. Notifying them immediately to any changes and informing them if any precautions are needed. The safety of our patrons and staff always comes first. I have received positive feedback from my interactions with patrons and staff. Paratransit DriverDart Transit-Des Moines, IASeptember 2019 to October 2022Safely operating a paratransit vehicle. Helping passengers with boarding and disembarking the vehicle, including securing wheelchairs or other mobility aids. Following designated routes and schedules to ensure timely pick-ups and drop-offs. Providing excellent customer service and maintaining a professional and courteous demeanor with passengers. Communicating effectively with dispatchers to report any issues or changes in schedule. Adhering to company policies and procedures regarding passenger safety and confidentiality. Participating in training programs to enhance knowledge and skills related to paratransit services.Agent Customer Service RepresentativeCOGNIZANT-Des Moines, IASeptember 2013 to September 2019Provided agents with technical support, underwriting coverage, policy guidelines, Muller Quoting System suggested new insurance products that would meet their clients needs, provided agents with guidance in navigating systems, reviewed polices for reinstatement, processed payments. Claims Customer Service RepresentativeALLIED-Des Moines, IANovember 2010 to September 2013Responsible for gathering statements and facts to determine responsibility, and policy coverage. Responsible for contacting and setting up mitigation services, rental car reservation and dispatched emergency roadside services when appropriate. Promoted to commercial lines. Medical Claims AdjusterMARSH-Des Moines, IAMarch 2007 to May 2010Reviewed medical claims for correct ICD-9 and CPT codes, and issue benefit payments, successfully passed medical terminology course, handled escalated calls from policyholders and providers and ensured that all communication were in compliance with HIPPA Laws and regulations. The contract ended and department laid off.EducationAssociate in Arts (AA) in CriminologyIowa Central Community College - Fort Dodge, IAMay 2006 to August 2008Skills ICD-9 Medical coding Medical terminology Typing Customer service Underwriting Technical support Paratransit Sales Driving HIPAA ICD-10 EMR systems Computer skills Bilingual Personal assistant experience Executive administrative support Accounts receivable Office management CRM software Conflict management Oncology Marketing Salesforce Account management CPT coding Microsoft Excel Microsoft OfficeCertifications and LicensesCDLCertified Coding SpecialistNon-CDL Class CAssessmentsCustomer focus & orientation ProficientJanuary 2024Responding to customer situations with sensitivity Full results: ProficientProtecting patient privacy ProficientJanuary 2024Understanding privacy rules and regulations associated with patient records Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient March 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientProtecting patient privacy ProficientJanuary 2024Understanding privacy rules and regulations associated with patient records Full results: ProficientCall center customer service ProficientMarch 2024Demonstrating customer service skills in a call center setting Full results: ProficientTechnical support ProficientMarch 2024Performing software, hardware, and network operations Full results: ProficientSpreadsheets with Microsoft Excel ProficientMarch 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientMedical billing ProficientJanuary 2024Understanding the procedures and forms used for medical billing Full results: ProficientMedical terminology ProficientSeptember 2023Understanding and using medical terminologyFull results: ProficientAdministrative assistant/receptionist Proficient January 2024Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientApril 2024Identifying and resolving common customer issuesFull results: ProficientLearning agility ProficientMarch 2022Learning and applying new informationFull results: ProficientWork style: Reliability ProficientJanuary 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientDelivery driver ProficientMarch 2022Interpreting instructions or signs and solving problems Full results: ProficientFood service: Customer situations ProficientApril 2024Identifying and addressing customer needs in a food service setting Full results: ProficientVeterinary technician ProficientMarch 2022Providing medical care to animals in a veterinary setting Full results: ProficientHR: Compensation & benefits ProficientMarch 2022Knowledge of compensation and benefits programsFull results: ProficientWork motivation ProficientJanuary 2024Level of motivation and discipline applied toward work Full results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientMedical billing ProficientMarch 2022Understanding the procedures and forms used for medical billing Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
