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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYAccomplished, agile, healthcare and business leader who translates the power of academic and best practice research, to develop and lead cost and process efficient, innovative, transforming, data-driven health management operations, strategies and products while improving interaction of partners in care, to enhance the health and vitality of all people resulting in corporate and clinical operational bottom line.ACHIEVEMENTS AND RESULTSRevenue elevated and sustained by over 25% in fewer than 90 days for pain and orthopedic medical practice by enhancing patient experience, communication and satisfaction and executing marketing strategies. Refined administrative and clinical processes, reducing missed appointments by 20%, lowering overhead, and establishing partnerships with insurance companies.Slashed excess healthcare costs by 29% and attracted 10 new employers by delivering an integrative, tailored, multi-disciplinary, population health management program to members resulting in enhanced clinical performance from physicians and health systems and improved member engagement, satisfaction, and utilization while directing and evaluating an award-winning health plan health/lifestyle wellness program.Reduced corporate health care cost trajectory from 12.8% to 4.2% while improving absenteeism and disability rates by 60% and 50%. Wellness programs showed 3:1 ROI by implementing cost effective health management strategies, reducing excess costs and managing utilization.Increased contract holders by 300% resulting in a 3:1 ROI in healthcare costs through innovative conceptualization, marketing and execution of a family preventive and ambulatory care program for MCARE HMO. Developed and executed family wellness assessment, data processing operations, member communications, business rules, strategic planning, using scientific and medical guidelines and providing clinical decision support analytics, program development, resource optimization, and corporate reporting to leadership.Achieved a 10-fold growth and $1M in added revenue using lean techniques, focus groups and market research by developing innovative products, survey tools, software applications, dashboards and templates to enhance productivity, speed and value to growing number of clients including medical economics report, annual cost-benefit analysis report, survey reports, and software.Managed and designed concurrent 25 long-term, large-scale corporate-funded research studies and over 75 short-term projects for a fifty person team to deliver pioneering, award-winning wellness programs, innovative products and landmark research publications.Saved time and money for UAW-General Motors by providing project leadership for the largest, most comprehensive, award-winning, health and safety program delivered to 1.2M active and retired employees. Responsibilities included daily decision support, identifying and resolving operational issues, corporate reporting and presentations to senior leaders, member engagement strategist, communication, evaluation, vendor coordination, development of survey tools and health management strategies, and qualitative and quantitative data analytics.Conceptualized and lead innovative health outcome software solutions for Ford Motor Co., UAW-GM and other corporations by providing model, business and user requirements; workflow, decision-tree and data-flow diagrams; market analysis, documentation and developing user cases and testing applications for successful implementation.Generated $5 million annual revenue through strong negotiation and execution of over 100 corporate contracts and proposals from business and research partnerships with organizations, communities, and health systems.Achieved 99% retention of highly satisfied corporate clients such as JP Morgan Chase, UAW-GM, United Health Group, Cigna, Blue Cross Blue Shield, and other organizations in US, Brazil, Mexico, Australia and China by providing cost effective health management strategies, achieving 95% engagement, serving C-suite and key stakeholders with daily decision support, translational analytics, while building a large research consortium.Attracted new clients and funding by presenting published research at over 100 conferences, coalitions and full-day training workshops.Research advisor, writer and/or study manager for four multi-million-dollar government grants: The Polio Study, California Environmental Study, Center for Occupational Rehabilitation and Health Ergonomics Study, SBIR Population Mental Health Study.PROFESSIONAL EXPERIENCECorporate Health Strategies Principal - Pinckney, MI 2009-2012, 2015-2018, 2021-2024Develop best practice, innovative strategies and tools to improve health outcomes and communication channels, reduce costs; generate and nurture sustainable client relationships; and establish business practices. Provide health models, market and business analysis for organizations, start-ups, and health systems in the U.S., Canada, and China. Articulate research to gain strategic partnerships. Attracted federal, health system and corporate contracts by upgrading products to meet federal compliance and accreditation; develop cost dashboard for Johnson & Johnson. To improve self-management, health outcomes, compliance and two-way communication, established rules and content for a serial, digital, health assessment and AI patient/physician companion tool including mental, lifestyle, SDOH, COVID and discharge factors for health systems and employers.Buhler A.M.I.T. Institute Chief Operating Officer Draper, UT 2018-2021Cultivate visionary long-term strategy to expand and scale locations and physicians. Create policies and procedures, establish team accountability and collaboration for enhanced patient communication and satisfaction, documentation, flow and outcomes, data collection, patient treatment forms, train/hire staff and fellows; establish partnerships with insurance companies, corporations, clinical practices, enhance branding. Monitor physician productivity by reviewing billing, coding, patient attraction, retention and outcomes and execute lean systems and accountability. Conduct data analysis for research and operations. Set business rules, key clinical and administrative performance indicators.HealthPlus of Michigan Director, Health and Lifestyle Management Flint, MI 2012 -2015Planned, budgeted, executed, and provided outcome analysis, using value stream mapping and lean thinking to execute a comprehensive, integrative member health management initiative in collaboration with hall clinical and business departments.Create award-winning corporate and member wellness programs involving targeted and tailored preventive care, risk reduction, disease prevention, mental/emotional health and care coordination, corporate culture, using cost containment strategies.to reach highest cost and acuity members, while engaging lower cost, healthy members into the proposed plan.Designed and evaluated Healthy Michigan program resulting in top state engagement and outcomes using dashboard analysis, provider relations and targeted behavior modification.Develop multi-media communication efforts to increase member engagement and improve health status including social media, telephonic senior assessment and targeted text reminders for risk reduction and medication adherence targeting underserved.Collaborate with Directors, C-Suite, clinicians, and health systems to improve HEDIS scores, quality, access, gaps in care, efficient patient-centered care delivery, coordination of services, appropriate utilization in Commercial, Medicaid and Medicare members.Develop study design, analyze outcomes, coordinate physician interaction, recruit chronically ill for online CBT clinical depression intervention.Elevate customer service interaction by developing comprehensive data dashboard to better address member issues with reduced call time.University of Michigan Health Management Research Center Senior Project Manager - Ann Arbor, MI 1989 2009Translate center research and promote value of academic partnership to generate corporate and government funding and cost-cutting business strategies; make day-to-day decisions. Identify and resolve operational issues, execute research, generate deliverables and develop quality standards and business rules.Direct workplan for internal/external research project coordination using detailed work plan, prioritization, optimization, streamlining operations; troubleshoot potential risks and conflicts; research design and deliverables to exceed client expectations.Develop and manage budgets, goals, pricing, and assess profit margins for over 100 projects/studies annually.Manage scalable data processing team while coordinating data transfer for over 100 companies to generate evaluation of medical, pharmaceutical, worker's compensation, disability, productivity, personnel and participation data.Maintain confidentiality standards as Privacy Officer, responsible for HEDIS, HIPAA and IRB requirements and documents.Market and promote health research and tools through consortiums and conferences, print ads, website, printed materials.Develop tailored content, question set, scientific validation, reporting and data collection methods of health assessments and surveys.PUBLICATIONS AND AFFILIATIONSCreator, editor, writer, of annual edition, University of Michigan Cost Benefit Analysis and Report, 1990-2008.Professional manuals: "The Back-Care Manual", "Office Ergonomics Manual" and "Wellness Program Manual".Board member, Michigan Cardiovascular Alliance (2002-13); Greater Flint Health Coalition (2013-15).CERTIFICATIONS AND SKILLSCertifications: HIPAA and security certifications 2007, 2009, 2012-15; CMS compliance training 2012-2015, 2018-2019.Technical/Software Skills: MS office suite, ACCESS, Acrobat Illustrator; statistical and probability competencies, medical terminology.EDUCATIONB.A., Kinesiology/Dance (emphasis in psychology, nutrition, sports medicine), University of Maryland. |
