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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLE**EDUCATION****East Ridge High School**Graduation: May 18, 2022, Clermont, FLWeighted GPA: 3.71**Advanced Placement Courses**- World History Modern (2019)- Computer Science Principles (2020)- English Language & Composition (2021)- Calculus AB (2022)- Psychology (2022)- English Literature (2022)**Florida Atlantic University**2022 - 2023 (Transferred), Boca Raton, FLBachelor of Arts in Computer Science**Valencia Community College**Associate of Arts DegreeClass of 2024, Orlando, FL**PROFESSIONAL SUMMARY**Technologically-savvy professional with a strongfoundation in computer science and a deep interest in cybersecurity. Proficient in customer service and legal software, experienced in technical support, and eager to leverage skills and passion for technology in a cybersecurity role. Currently striving forCompTIA A+, CompTIA Security+, and Network+certifications and seeking internships orapprenticeships.**PROFESSIONAL EXPERIENCE****CSR, Conduent Sunpass**, Orlando, FLJan 2024  Present- Assist customers with Sunpass account inquiries, providing high-quality service.- Resolve billing and account issues, ensuringaccuracy in updates.- Manage a high volume of calls efficiently.**Tech Support, Nejame Law, P.A**, Orlando, FLJune 2021  Dec 2023- Managed client files related to TPS, AOS, DACA,and EAD.- Conducted bilingual client meetings, preparedlegal documents.- Provided technical support for various softwareplatforms.**SKILLS**- **Legal Software:** Docketwise, Law Logixs- **Microsoft Office:** Word, PowerPoint, Excel- **Adobe:** Document management, editing- **Remote Work:** Citrix, Dropbox- **Technical Support:** Troubleshooting, software operation- **Customer Service:** Handling inquiries, issueresolution- **Social Media:** Networking, event promotion- **Cybersecurity:** Aspiring proficiency**ACTIVITIES****Youth Worship Co-Leader and Lead Musician**,Refugio De Amor, Astatula, FL2016  Present- Lead guitarist, saxophonist, vocal co-lead; direct rehearsals, lead weekly worship.**Musician and Vocalist**, Refugio De Amor,Astatula, FL2015  Present- Lead guitarist, saxophonist; assist with rehearsals, lead Sunday services.**Editor and Assistant Producer of DigitalContent**, Refugio de Amor, Astatula, FL2020  Present- Develop and edit streaming content using iMovieand Switcher Studio.**Freelance Anime Art, @WingedGalaxy855**2019  Present- Create and promote anime art via social media.**COMMUNITY SERVICE****Relief/Care Package Assembly**, Refugio deAmor, Astatula, FL2015  Present- Prepare care packages for families in need in El Salvador and Venezuela.**LANGUAGE**- Fluent in Spanish (reading, speaking, and writing)- Learning Japanese through self-study**INTERESTS**- Cybersecurity, computer science, music, anime,drawing, reading, video games, Japanese culture