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Title Customer Service Talent Acquisition
Target Location US-FL-Clearwater
Email Available with paid plan
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Candidate's Name
Clearwater FL - Street Address
Phone Number. PHONE NUMBER AVAILABLEE-mail address: EMAIL AVAILABLESUMMARYPsychologist specializing in recruitment, assessment, and personnel selection with extensive industry knowledge. Recognized for fostering strong relationships, diligence, and adaptability in diverse organizational settings. Committed to continuous learning and professional growth.COMPETENCIES AND KEY SKILLSOrganizational skillsMicrosoft OfficeCommunication and Interpersonal SkillsBilingual (Fluent in Spanish and intermediate English)Customer serviceTime Management and PrioritizationCollaboration and TeamworkRecruitment and Talent AcquisitionConflict Resolution and MediationEDUCATION AND RELEVANT COURSEWORKHigh school: Santo Angel, Bogot - Colombia. 2002Bachelor's degree of Psychology. University Foundation Konrad Lorenz, Bogot - Colombia. 2009Advanced Education Course: Social Psychology Intervention from the Vulnerable Group of Colombia. Bogot - Colombia. 2009Certificated in Strategical Human Resource Management and psychometric testing. Foundation Psychologists Associates of Colombia PSACOL. Bogot - Colombia. 2010RELEVANT WORK EXPERIENCEWATERCRAFT SUPERSTORE / Cut and sew department March 2021 / Present Clearwater, FloridaReduce delivery times on customer ordersAchieve production efficiency by minimizing errors and optimizing material usagePrioritize them by the date of receipt.HYATT REGENCY / Housekeeper, Guest request, Public Attendant August 2020 /March 2021 Clearwater, FloridaEfficiently prepared up to 12 rooms daily while consistently communicating with guests to ensure their needs were met and maintaining high standards of cleanliness and maintenance.Communicating with guests to understand and meet their needs.Addressing guest concerns and resolving issues promptly.Collaborating with colleagues to maintain a cohesive and functional hospitality environment.Maintaining high standards of cleanliness and presentation in guest rooms and public areas.CONCORDIA LANGUAGE VILLAGES / Counselor - Specialist Julio 2017 / Julio 2018Bemidji, MinnesotaDevelop and coordinate interactive Spanish language learning activities for students.Facilitated Spanish language learning activities for 8+ students, improving conversational skills by 20% over a ne or two week period.Responded to emergencies promptly, communicating effectively with emergency services and students, resulting in zero fatalities or serious injuries during tenure.Established rapport with 20+ students, fostering a supportive community atmosphere conducive to learning and collaboration.Identified behavioral cues and adjusted activities to accommodate diverse needs, enhancing overall participation and engagement.Cultivated awareness of Latin culture through interactions and activities with diverse students, contributing to a harmonious and inclusive community environment.SELECCION PROFESIONAL S.A.S - Coordinator of Selection and Evaluation February 2015 / July 2018Bogot - Colombia.Managed selection processes for 50+ candidates annually, ensuring thorough evaluation and timely feedback.Conducted structured interviews and assessments, contributing to a 20% increase in hiring efficiency.Developed and implemented selection criteria, resulting in a 15% reduction in turnover.Implemented feedback mechanisms to improve selection procedures and candidate experience continuously.BUSQUEDA Y TALENTO S.A.S - Selection Consultant March 2014 / January 2015Developed tailored professional profiles aligned with client specifications.Conducted market research and candidate preselection to meet client requirements.Manage and streamline the end-to-end recruitment processManage 60+ job postings across diverse platformsFacilitate competency-based interviews with a 95% satisfaction rate

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