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Customer RelationshipManagementExceptional Problem-SolvingAbilitiesEffective Communication SkillsConflict Resolution ExpertiseTeam Collaboration and LeadershipUpselling and Cross-SellingTechniquesMultitasking and Time ManagementAdaptability and FlexibilityContinuous Process ImprovementKey CompetencesPHONE NUMBER AVAILABLEEMAIL AVAILABLE7020 Sand Wadge CirKennesaw, GA 30144 - USADedicated and results-driven customerservice professional with several yearsof experience in providing exceptionalcustomer support and cultivating strongclient relationships. Proven track recordof exceeding customer expectations andconsistently achieving high customersatisfaction scores. Adept at identifyingcustomer needs, resolving issuespromptly, and delivering solutions thatdrive revenue growth. Strongcommunication and interpersonal skills,combined with a commitment todelivering top-tier service, make me anasset to any customer-centricorganization.NURSE AIDE TRAINING COVENANT C.N.A SCHOOL-USA GA Mar 2024Course: Licensed Certified Nurse AideNational CPR FoundationAug 2023Course: Standard - CPR/AED/First AidWINE & SPIRIT TRAINING Napa Valley Wine Academy - USA Oct 2016Course: WSET Level 2 certification of wine sommelier and spirit Chartered Institute of Environmental Health - Bahrain April 2016Course: Certificate in Level 1 Fire SafetyAmerican Heart Association - BahrainMarch 2016Course: Certificate in First Aid Heart saver, First Aid CPR & AED Al-Safari Five Star Hotel, Tower, Residence and Fitness 2010 - 2011Courses: Certificate of ISO-IMS CertifiedCertificate of HACCP Awareness/Personal HygieneCertificate Dont Sweat the small stuffProblem solving WorkshopKenya Utalii College2003 - 2004Course: Certificate in Catering & HospitalityKamahuha Secondary School1999 - 2002Course: Kenya Certificate of Secondary Education.Mukang'u Primary School1991 - 1998Course: Kenya Certificate of Primary EducationEDUCATIONC u s t o m e r S e r v i c eAZURIUS - My-resume-templates.comPROFILEReading NovelsPlaying KeyboardMaking FriendsReadingTravelingINTERESTS EXPERIENCECertified Nursing Assistant Private CNA2022 to dateRetail Wine Specialist Gulf Brands International Feb 2018 - Oct 2021Duties.Wine KnowledgeCustomer AssistanceWine SelectionTastings and EventsCustomer EducationSales and UpsellingCustomer EngagementMerchandisingProblem ResolutionCleanliness and OrganizationB.M.M.I - La vinoteca Barcelona/ Caf msterdamMar 2013 - 2017Position: Waitress/Hostess/Customer Service/Wine Sommelier Foster Hotel Diva & Fitness - Bahrain2011 - 2012Position: Customer service/Room Service Order taker Al-safir five star Hotel, Tower, Residence, Fitness- Bahrain Period : 2010 - 2011Position: Room Service Order taker/Cashier/Supervisor Receptionist/ Customer ServicePetrizo RestaurantPeriod : 2004 - 2005Position: Waitress / CashierWinkers Pub & RestaurantPeriod : 2006 - 2010Position: Waitress / CashierREFEREESMR. Zablon LoushouackSenior Sous ChefBMMI- La Vinoteca restaurantP.O.Box 828 ManamaBlock338,Adilya,BarhrainTel:PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEMr Sive PrasadGulf Brands InternationalSales managerP.O. Box 26535 ManamTel:PHONE NUMBER AVAILABLEMbl:PHONE NUMBER AVAILABLEEMAIL AVAILABLEMRS.Bency JayapaulBMMIH.R Specialist,P.O. Box 828 ManamTel:PHONE NUMBER AVAILABLEMbl:PHONE NUMBER AVAILABLEE-mail :EMAIL AVAILABLEMR.Kimani KinyuaDirector winkers pub & restaurantP.O. BOX PHONE NUMBER AVAILABLENairobi KenyaTel:PHONE NUMBER AVAILABLE |
