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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, Texas Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryA highly motivated and results-oriented professional with a diversified work history in customer relations, mortgage, project management, quality control, loan closures, marketing, accounting, and group leadership. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and a history of meeting company goals utilizing consistent and organized practices. Proficient in developing and overseeing diverse candidate pipelines, marketing plans, and advertising strategies. Seeking to obtain a position that will allow me to fully utilize my skill set to the overall growth of the company.SkillsEmployee RelationsNetworking and Partnership DevelopmentDecision MakingEmployment Data TrackingDetail-orientedStrong Analytical SkillsDiversity InclusionTalent searchEffective CommunicatorNetworkingWork HistoryINTERFIRST MORTGAGE, Chicago, IllinoisSenior Recruiter, 10/20201/2022Pre-screened resumes prior to sending to corporate hiring managers for consideration.Develop and close competitive offers in collaboration with compensation and hiring managersManage full life cycle recruiting process to meet the various staffing goals across all levels within multiple process levels.Create and implement strategies to attract passive job seekers to include Google and job board aggregators, online searches and techniques, social media, networking, employee referral campaigns, university recruitment, and othersConduct role briefing with candidates and set expectations for recruitment processOpen and create job requisitions (50-70 open reqs) for hiring leadersDetermined which applicants were most qualified for open reqsPosted positions on internet job boards and social mediaChecked all candidate referencesEnsured all testing, background investigations, and drug screens were complete and up to dateLOANDEPOT Plano, TXLoan Closer, 4/202010/2020Loan closer and loan funder on behalf of the company to ensure loan closures and loan fundings occur in a timely mannerReviewed loan documents and completed data entry within guideline parameters to validate loan was prepared to generate closing documentsReviewed title, hazard insurance, taxes, and all pertinent compliance documents for accuracy and ensured closing documents were received by the settlement agent in a timely manner to allow closing documents to be signed as scheduledPrepared, balanced, and disclosed all initial and corresponding Closing DisclosuresReviewed a minimum of 25 loans weekly to generate closing documents within compliance guidelines and grant loan processors approval to release the approved documents to the settlement agent following the processor clearing required conditions for the loan closureWorked directly with loan processors and underwriters on behalf of the company to ensure required loan conditions are satisfied prior to the loan closing and prior to funding the loan post- closurePreformed a full review of the closing documents received post-closing to ensure all loan documents were signed and dated by all appropriate parties and processed wiring of funds to perspective bank utilized by settlement agencyFunded a minimum of 55 loans per month in accordance to underwriting, state, and federal guidelines for loan amounts totaling and/or exceeding $10 MillionPENNYMAC MORTGAGE, Plano, TexasContract-Corporate Recruiter, 11/20193/2020Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairsLeveraged social media platforms and online job boards to advertise open positions and engage with potential candidatesGenerated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessmentsSupported hiring process by scheduling interviews, conducting reference checks, and completing various paperworkPre-screened resumes prior to sending to corporate hiring managers for considerationMaintained employee files and HR filing systemCreated new hire packages for new associatesAdministered Calendar events and scheduled meetings and travel/ hotel accommodationsOperated and maintained applicant tracking and candidate management systemsPartnered with different branches to identify potential needs listDefined job descriptions and short-listing candidates based on the requirement, technology, skillset, experience, and education.OWEN LOAN SERVICING, LLC, Addison, TexasSenior Recruiter, 3/20175/2019Managed full life cycle recruiting process to meet staffing goals amongst all levels within multiple process levelsCreated and managed 60 plus requisitions at one timeDeveloped and closed competitive offers in collaboration with compensation and hiring managersBuilt a relationship with colleges, employment agencies, recruiters, media, and internet sitesReported on effective recruiting trends and made recommendationsManaged prospect pipelines using Taleo our applicant tracking systemProcessed applicants through the new hire processOmbudsman Analyst Compliance and Risk Management, 2/20153/2017Completed a thorough review of customer accounts to provide extended customer service via written and/or verbal communication while completing multi-program data entry into multiple banking systems and presented customers with loss mitigation optionsValidated customer concerns to research issues cited in the correspondence received to determine if errors occurred on the account and address the identified concerns accordingly in a one-resolution attemptPartnered with internal domestic and global business partners in India and St. Croix, USVI to fully understand their policies and procedures and the actions taken in relation to loans in disputeCollaborated directly with internal and/or outsourced attorneys to ensure the responses submitted for approval addressing customer concerns posed zero legal risk to the companySelected by management to be on a team of four employees managing escalated disputes received from the high-profile state of California, Department of Business Oversight, and Attorney Generals OfficeParticipated on Process and Improvement team submitting suggestions to management to have process improvement efforts implementedConstructed written confirmation addressing customers concerns to complete case closures by the assigned deadline date; minimum 20 cases per week in accordance to banking and Consumer Financial Protection Bureau (CFPB) guidelines while maintaining 90% or above quality scoreSubmitted written response to domestic regulatory entities: Attorney Generals, Senators, Public Officials, Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Executive Office, etc...Conducted conference calls with Regulatory Representatives to discuss severely escalated customer accountsCreated verbiage libraries for team to assist in addressing the customers concerns and improving processAssisted with on-the-job training of new employees and identified issues seen in the case handling process and/or policies and proceduresCompleted 20 to 30 monthly Quality Assurance reviews of associates escalated resolution letters to ensure it remained in compliance with Risk and Management guidelinesNATIONSTAR MORTGAGE/(CURRENTLY) MR. COOPER, Irving, TexasExecutive Customer Relations Specialist, 3/20132/2015Analyzed customer concerns presented by domestic regulatory entities and customers to devise strategies to assist customers by providing practical and cost-conscious solutionsThoroughly reviewed customer accounts via writing and/or verbal communicationValidated customer concerns cited in the correspondence received to research and resolve the identified issues in a one resolution attemptSubmitted written response to domestic regulatory entities: Attorney Generals, Senators, Public Officials, Better Business Bureau (BBB), Executive Office, etcPresented customers with possible loss mitigation optionsProvided extended customer service, while completing multi-program data entry into multiple banking systemsEnsured all cases were completely addressed to acquire audit approval and Maintained 87% or above quality scoreProvided written confirmation addressing customer concerns to complete case closures within the ten-day required timeframeClosed a minimum 26 cases per week in accordance to banking and Consumer Financial Protection Bureau (CFPB) guidelinesWINGSPAN PORTFOLIO ADVISORS, Frisco, TexasCorporate Trainer & Senior Recruiter, 6/20111/2013Created inventive ways to teach required curriculum to employeesPresented on-the-job training to new hire employees ranging from 25 to 45 attendeesConducted continued education classes ranging from five to 100 attendeesTracked hours worked to ensure employees were paid accurately while in trainingCreated innovative ways to teach required curriculum to employeesLed process improvement sessions to employees identified by management in an effort to increase their knowledge of procedures and day-to-day job functionsRecruited talented, diverse, and qualified candidates for employmentDeveloped candidate interest for available positions and client companiesCreated and prepared job postingsProvided hiring manager with a clear candidate career synopsis including behavioral notesConducted phone interviews and present them to the client with skills checklist of skill levelAssessing need, organizing, and running information career webinars and campaignsSearched the internet using search engines, user groups or Blogs and other creative techniques to find qualified candidatesReviewed and screened applicant resumes to identify qualified candidatesExecutive Default Serving Specialist Quality Control Analyst, 6/20106/2011Completed internal reviews of fellow associates to assure all quality checkpoints were met within the required guidelinesIntroduced and monitored training for Quality Assurance and completed 40 to 50 Quality Assurance reviews monthly to ensure the final responses remained in compliance with Risk and Management guidelinesDocumented areas of customer advocates growth opportunities and/or disciplinary issues based on the work completed and/or trends on a daily basisConducted process improvement sessions with employees identified by management in an effort to increase their knowledge of procedures and day to day job functionsIdentified issues seen in the case handling process and/or policies and procedures for process improvementEducationUNIVERSITY OF HOUSTON, Houston, TexasB.A., Liberal Arts & Science in Communications Media Production, 2007Received Minors in Counseling & PsychologyTechnical QualificationsMortgage/Banking Industry Tools: Siebel, LAMP, Homesaver, Homebase, LHIS, AS400, MSP, Statusmart, REALDoc, Vault, REALServicing, RS Data Access, Back In the Black, Equator, iDesk, SharePoint, Iportal, Citrix, Remedy Star, Filenet, CFPB Portal, I-Sight, LPS Sight, LAFA, Ecompass, WestVM, Credco, Factual Data, RIMS, Empower, MERS, XDoc, Portal.Other Software/Certifications: Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint), Google Suite, Workday Salesforce, Kronos, Smart Recruit, LinkedIn Recruiter, Taleo, CompTIA A+, ITIL Foundation 4 |
