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Click here or scroll down to respond to this candidateSKILLSEffective CommunicationTime ManagementCandidate's Name
Technical SkillsTroubleshootingInterpersonal SkillsConflict ResolutionAdaptabilityProblem-solvingCustomer SupportEMPLOYMENT HISTORYPatient Care CoordinatorSerenity Mental Health Centers, Lakewood, CO Nov 2022 - Mar 2024 Guest Relations SpecialistGrand Salon & Spa, Denver, CO Sep 2020 - Jan 2024 ServerHapa Sushi, Denver, CO Mar 2021 - Aug 2022ServerIzumi Japanese Restaurant, Eugene, OR Mar 2019 - Sep 2020 Senior ServerTasty Thai Kitchen, Eugene, OR Jun 2017 - Mar 2020 Sales AssociateHirons, Eugene, OR May 2015 - Jun 2017Denver, United States, 80220 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Jade ReynoldsCustomer Support SpecialistCustomer Support Specialist with 8+ years of experience in improving patient and guest relations through effective communication and empathetic problem-solving. Skilled in conflict resolution, time management, and data management, with a proven ability to reduce errors and enhance efficiency. Dedicated to using technical skills and multitasking to increase customer satisfaction and streamline services. Streamlined Candidate's Name . Provided empathetic patient support, fostering trust and enhancing clinic atmosphere. Managed patient records with precision, ensuring accuracy and confidentiality, reducing errors by 15%.Managed multi-line phone system, ensuring effective communication and reducing missed calls by 30%.Monitored appointment schedules, reducing booking errors and enhancing operational efficiency. Coordinated with spa therapists and stylists to ensure seamless service delivery, resulting in a notable increase in positive client feedback.Enhanced customer loyalty through strong relationships, leading to increased repeat patronage. Conducted timely check-ins to ensure meal satisfaction, resolving issues swiftly. Boosted customer satisfaction by addressing concerns promptly and effectively. Ensured order accuracy through clear communication with kitchen staff, earning 8 customer recommendations.Efficiently managed large party tables of over 20 guests, ensuring smooth service. Achieved a 25% increase in repeat customer visits by providing exceptional service and personalized dining experiences.Trained and mentored new staff, improving team performance and service quality. Resolved customer complaints promptly, maintaining high satisfaction rates. Coordinated with kitchen staff to ensure timely and accurate order delivery. Assisted customers with product selection, boosting sales and enhancing customer satisfaction. Processed transactions efficiently, reducing wait times and improving store operations. Maintained product displays, ensuring an inviting shopping environment for customers. EDUCATIONBusiness CommunicationsLane Community College, Eugene, OR 2017 - 2019 |
