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C-PHONE NUMBER AVAILABLE / EMAIL AVAILABLEPROFESSIONAL EXPERIENCEFamily Dollar/ New Jersey 10/2021 - PresentDistrict ManagerManage daily operations of 17 retail locationsAchieve sales goals and profitability in 17 locationsDevelop and implement comprehensive loss prevention programs, policies, and procedures to minimize theft, fraud, and operational losses across multiple retail locations.Conduct regular audits and risk assessments to identify vulnerabilities and areas for improvement in physical security, surveillance systems, and operational processes.Lead investigations into incidents of theft, fraud, or other security breaches, utilizing advanced investigative techniques and tools to identify perpetrators and recover stolen assets.Collaborate with store management and cross-functional teams to develop and deliver training programs on loss prevention best practices, security awareness, and emergency response procedures.Monitor and analyze key performance indicators (KPIs) related to shrinkage, inventory accuracy, and security incidents, and develop strategies to address areas of concern.Implement and manage advanced surveillance technologies, including CCTV systems, access control systems, and electronic article surveillance (EAS) systems, to deter theft and unauthorized access.Serve as a liaison with law enforcement agencies, legal counsel, and external partners to support the prosecution of individuals involved in criminal activities against the company.Foster a culture of integrity, accountability, and teamwork among employees, promoting a proactive approach to loss prevention and security throughout the organization.Responsible for safety, asset protection, and inventory control.Lead and execute inventory counts and managed team members in the asset protection and inventory control departmentsActively manage all Human Resource duties to maintain a 90% headcount at multiple locations including but not limited to recruitment, onboarding, and terminationsProvide proper training for employees; conduct performance evaluations, identify gaps for appropriate solutions and or counseling, up to and including terminationEstablish and optimized schedules to keep coverage and services in line with demandExceed sales goals and accomplish business objectives by promoting target products and inspiring staff to do the sameOffer hands-on assistance to customers, assessing needs and maintaining knowledge of products and promotionsConduct store visits regularly per RVP instructionsEvaluate operating statements to identify business trends (including sales, profitability, and turnover), expense control opportunities, potential shrinkage, and errors.Handle all store damages and store marks for creditAnalyze and set schematics and price adjustments for the entire storeSupervise end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkageFinance duties include handling all cash/shortage, overage, and brinks logbook, prepare depositsManage inventory control processes to restore stock, control costs and maintain sales floor levels to meet customer needsEnsure all locations are compliant with company regulationsDelegate team members on daily tasksTrain all employees on the POS systemEnsure the entire team goes through a training courseFacilities Management, ensure all buildings are safe under OSHA regulationsW&V 99 cents & up/New Jersey 11/2018 - 10/2021Owner/CEOManaged, reviewed, and negotiated vendor contracts and lease agreementsHandled asset protection and loss preventionMaintained the POS System and system upgradesManaged inventory, quality control, and tracked shipmentsManaged pricing and mark-upsTrained all employees on POS systemNegotiated all merchandise and pricing with vendorsChecked in all vendors ex: Coke, Pepsi, Utz chips, Little DebbieHandled all HR issues including but not limited to the hiring and recruitment of employees; tracking vacation and sick time for all employees; employee onboarding; employee scheduling on a rotating basis; training and delegation of projectsTracked all returns and damagesDelegated assignments and special projectsDistributing orders and customer inquiries to the team for processingApproved and oversaw the processing of customer returns and ensured appropriate customer communication throughoutOverseen responses to customer issues and handled the prompt resolution of customer care while also assisting and taking on matters that escalatedEnsured communication was maintained with internal departments regarding product availability, tracking, and inventory issuesConducted regular one-on-one meetings with staff membersQ5, Inc/New York 5/2017 - 4/2018Office Manager (contract position)Managed all executive-level administrative tasks including scheduling meetings, and conference calls, booking conference rooms and arranging travel for managing director and principal consultants, and heavy calendar management with different time zonesProvided office support including managing invoices, team vacation schedules, answering phones, greeting visitors, mail handling, and overall set up of the officeMaintained inventory of office supplies, assets, and technology and manage relationships with vendors, service providers, and building managementCoordinated the recruitment by collecting resumes, screening, and scheduling interviewsPlanned fun, engaging office events, parties, and company retreatsCreated print and online marketing materials such as newsletters, white papers, and invitationsUpdated website and social media platforms with the latest news and marketing assetsThe hiring manager and recruiting with onboard processScientific Design / Little Ferry, NJ 11/2010 5/2017Office Manager to the VP of ResearchOrganized and managed calendars, prioritizing requests for meetings and conference callsAssisted with correspondence, reports, contracts, spreadsheets, presentations, proposals, and calendar management with different time zonesDatabase management and emailsUpdated input and retrieved information from the corporate database to ensure accuracy dailyScheduled appointments, meetings, travel arrangements both international and domestic, hotel reservations, car and ground transportationActed as a gatekeeper by screening visitors, calls, and emails as necessaryOrdered supplies, dealt with vendorsConference calls both audio and visualHandled confidential information and materials, assisted with special projects and human resourcesMaintained a high level of confidentiality with emails, records, and information for both business and personalAnswered client questions and helped resolve their issues, providing them with information and materials as requestedWhen necessary act as a liaison between the clients and supervisor when he was not availableArranged new hire set-ups and welcome packagesClear Channel / Verifone Media, New York, NY 2/2006-5/2010Office ManagerProvided general administrative support to the COO and 2 Vice Presidents of the sales divisionNegotiated a new advertising account worth $400,000.00 annuallyBy redirecting accounts to more competitively priced vendors, I reduced monthly expenses by 20% on office furniture, equipment, and suppliesAssisted and maintained regional sales forecastingCompiled and distributed daily and weekly sales reportsAssisted in PowerPoint presentations for account executivesManaged commission statements for the sales departmentInteracted in the research for the competitors advertisementAssisted in the preparation of sales proposals to prospective new accountsManaged the recruiting for the sales divisionThe hiring manager and recruiting with the onboarding processSkillsHighly proficient in Google Docs, Microsoft Office Suites including Microsoft Word, Excel, PowerPoint, SharePoint, File Exchange, Adobe Acrobat Professional, QuickBooks, SAP, Cmap, Recruiter Box, Drop BoxEducationBerkeley College - Bachelors Degree in Business Management |
