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Title Patient Care Customer Service
Target Location US-TX-Dallas
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Candidate's Name
SKILLS Inventory Sorting Heavy Machinery Operation Loading and unloading Equipment Operation Payment Processing POS Systems Product restocking Customer Service Payment Collection Drawer balancing Cash Handling Cash Register Operation Cash handling and management Report Preparation Purchase assistance Identification checks Cash handling expertise POS system operations Organizational abilities Merchandise Restocking Complex Problem-Solving Order Taking Refund handling Issue Resolution Inventory Management Point of Sale proficiency Compassionate communication Feeding Assistance Dressing assistance Maintaining confidentiality Patient Care Compassion and Empathy Basic Life Support Patient-focused care Medical terminology knowledge Vital signs monitoring Indirect Patient CareAdept at heavy machinery operation and compassionate patient care, I leveraged skills in inventory management and direct patient support at Evergreen Community to enhance operational efficiency and patient satisfaction. My proactive approach and ability to adapt quickly facilitated a positive impact, showcasing my commitment to excellence and empathetic patient interactions.I am also a detail-oriented Nursing Assistant/ Medical assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. WORK HISTORYJanuary 2022 - June 2024Unloader Walamart DC 6016, New Braunfels, TXAdhered to company safety protocols and complied with OSHA standards. Unloaded packages with care and placed in proper staging area. Maintained organized work area by storing equipment safely and properly.Handled packages with care while transporting from truck to loading dock. Loaded packages onto pallets and into staging areas as directed. Operated pallet jacks and forklifts to aid in safe transport of heavy items. Assisted other team members in navigating large loads. Used barcode scanners and other technology to track and document cargo information.Kept facilities clean and organized to promote safe work environments and avoid injuries.Supported staff with clerical assistance for diverse daily routines and special actions. Simplified shipping and receiving processes for improved workflow. Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.Operated equipment such as forklifts and balers to move outgoing shipments to loading area.Received incoming shipments, compared contents against associated records and transmitted to proper department.Maintained equipment and tools to avoid delays and interruptions in unloading processes.Recorded cargo information to track and document for inventory and logistical purposes.Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.CONTACTSan Marcos, TX 78666PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold Profile Quality Assurance Conducting intakes Patient Lifting Electronic Charting Direct Patient Care Documenting behaviors Observing responses Transporting patients Condition Monitoring Mobility Assistance Care plan implementation Patient Relations HIPAA Compliance Medical office administration Supporting personal needsCompanionship and emotionalsupport Responding to emergencies End of life care Ambulation Assistance Va TX driver's license Specimen Collection Collecting vital signs Database Administration Pediatric Care Light Housekeeping Recording vital signs Feeding assistance expert Patient Management Outpatient Care Patient relationship building Reliable team player Maintaining privacy Bedside manner Chronic Disease Management Shared governance Wound care specialist Dementia and Alzheimer's knowledge Preparing meals Meal Planning Reliable transportation Quality Assurance Controls Activity Coordination Inpatient Care Activity Planning Safety Precautions Case Management Tracheostomy CareTube feedings and medicationsfamiliarity Healthcare ethics Patient Assessments Trustworthy companion Adaptable Compassionate Geriatric Care Compassionate caregiverFebruary 2021 - December 2022Store Receiver Home Depot, Kyle, TXDecember 2017 - August 2020Spectrum Brands Lead Auditor, Edgerton, KSVisually inspected all pallets for deliveries to verify quality and accuracy of shipments. Drove forklifts, pallet jacks and other equipment to move materials. Loaded and unloaded materials onto and off of trucks for fast shipment. Verified quantity and description of materials received by checking merchandise against packing list.Used handheld scanners to efficiently track and maneuver freight throughout distribution network. Operated equipment while observing standard safety procedures. Strapped items down over protective padding to secure throughout transportation. Assisted in receiving, stocking and distribution of merchandise. Successfully navigated large shipments of materials through tight spaces and busy facilities.Helped train new employees in safe practices and warehouse procedures.Verified documentation and condition of freight to assure quality standards were achieved. Maintained clean, orderly work environment free of hazards. Assembled pallets and crates for secure transportation of materials. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.Mentored new hires, resulting in stronger staff development and increased productivity.Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness. Introduced standardized training for cohesive learning environments. Supported productivity increase and business growth through new hire training and mentoring. Provided coaching and mentoring to employees. Analyzed and evaluated training effectiveness and program outcomes. Trained and mentored several new personnel hired to fulfill various roles.Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.Used pallet jacks and dollies to load and unloaded goods from trucks and containers.Utilized forklift or pallet truck to load, unload, transport and store goods. Unloaded packages with care and placed in proper staging area. Assisted other team members in navigating large loads. Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards. Assisted in receiving, stocking and distribution of merchandise. Verified quantity and description of materials received by checking merchandise against packing list.Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks. Moved furniture and boxes using utility dolly and truck ramp. Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed.Provided professional services and support in a dynamic work environment. Applied effective time management techniques to meet tight deadlines. Strengthened communication skills through regular interactions with others.Completed paperwork, recognizing discrepancies and promptly addressing for resolution.Used critical thinking to break down problems, evaluate solutions and make decisions.Developed strong communication and organizational skills through working on group projects.Gained strong leadership skills by managing projects from start to finish.Demonstrated leadership skills in managing projects from concept to completion. Passionate about learning and committed to continual improvement. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.Participated in team projects, demonstrating an ability to work collaboratively and effectively.Exercised leadership capabilities by successfully motivating and inspiring others.Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.Inspected incoming and outgoing shipments to verify accuracy and prevent errors.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.Kept tidy and organized warehouse to comply with cleanliness standards.Utilized warehouse management system to accurately track and update inventory records. Used scanners to quickly locate and track items in warehouse. Inspected and verified orders before shipping them to customers for accurate deliveries.Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers. Collaborated with team members to achieve daily pick and pack goals. Evaluated incoming shipments for quality issues and processed unacceptable materials for return.Alternated goods in inventory by observing first-in and first-out approach.Operated pallet jacks to safely transport goods from warehouse to shipping area.Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.Took on extra hours and shifts during busy periods to meet tight shipping deadlines.Checked packing slips and other documentation to appropriately box items requested by clientele. Printed labels, packaged boxes, and loaded into outbound containers. Pulled orders quickly to maintain demanding productivity goals. Scanned packages and boxes and moved to loading dock for shipment. Protected materials for transport by correctly packaging products in boxes and crates.Trained employees in identification and interpretation of operating calculations, item quantities and PPH.April 2016 - March 2017Cashier Jack Ellana Honda, Lawrence, KSInterpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.Cultivated extensive knowledge of Pick to Voice software and facilitated trainings in effective use.Devised goals for operational success and designed appropriate training to achieve them.Evaluated participant progress and provided materials necessary for continued success.Kept detailed log of employee training progress and evaluated where necessary.Assessed participant engagement and adapted training modules to support group morale. Trained employees in safe [Type] equipment use.Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.Developed and executed performance management programs to increase employee engagement and productivity. Established and maintained quality control standards. Conducted needs assessments to identify gaps in performance and develop targeted learning solutions. Analyzed and evaluated training effectiveness and program outcomes. Provided coaching and mentoring to employees.Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.Trained and mentored [Number] new personnel hired to fulfill various roles. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Worked closely with shift manager to solve problems and handle customer concerns.Greeted customers entering store and responded promptly to customer needs. Worked flexible schedule and extra shifts to meet business needs. Built relationships with customers to encourage repeat business. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Identified and resolved discrepancies and errors in customer accounts. Lifted up to 50 pounds at once and used forklift to move heavier loads. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Responded promptly to requests for assistance, spills and customer inquiries. Learned duties for various positions and provided backup at key times. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Operated cash register to record transactions accurately and efficiently. Performed cash, card and check transactions to complete customer purchases.Maintained good working relationships with vendors and resolved disputes.May 2013 - March 2016Medical Records Clerk, CNA Evergreen Community, Olathe, KS Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.Reviewed vendor invoices for appropriate documentation and validity prior to payment.Registered transactions and data on accounting database to track history and safeguard information.Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.Stored office and client records on secured server to prevent data losses, conducting regular backups. Assisted manager in conducting internal audits to analyze findings. Used advanced software skills to produce high-quality documents, reports, and presentations.Handled trade payable documentation by reviewing month-end accruals.Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.Oversaw logistics for incoming replacement parts and outgoing shipments of defective components. Monitored factory recalls and announcements to stay on top of changes. Maintained patient records in compliance with security regulations. Maintained patient confidence by keeping patient records information confidential.Uploaded physician progress notes, history, and physicals into electronic medical records.Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.Processed medical records requests from outside providers according to facility, state, and federal law.Printed and photocopied documents to provide patients with copies of medical records.Supported medical staff by providing organized and accurate medical records.Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.Scanned medical records in digital format for easy retrieval and accessibility.Maintained patient records systems by archiving, scaning and indexing important documents and files. Input data into computer programs and filing systems. Reviewed medical records for completeness and filed records in alphabetic and numeric order.Followed exact procedures for handling transfers and other releases of medical records.Maintained accuracy, completeness, and security for medical records and health information. Generated and maintained statistical data related to medical records. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.Oversaw and maintained patients' rooms, group living areas, and nurse stations.Cared for residents in assisted living facility and delivered high-quality support to meet needs.Checked patient vitals such as temperature, blood pressure, and blood sugar levels.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Supported ambulation and physical therapy needs by conducting planned exercise routines.Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.Educated patients and family members on best home care practices for healing and recovery.Helped clean and prepare patient consultation rooms to maintain hygiene standardsDocumented patient information and care activities in electronic health record. Supported needs of 25+ residents under long-term care. Supported needs of [Number]+ residents under long-term care. Prevented cross-contamination by cleaning and sterilizing equipment. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.Helped patients complete range of motion exercises to prevent loss of function during care.Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.Transported patients between rooms and appointments or testing locations. Facilitated personal hygiene management, feeding and ambulation. Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Followed directions of licensed nurses to administer medications and treatments. Delivered high-quality care to [Type] patients in hospital facility. Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.Upheld infection control and prevention policies across different patient-facing areas.Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.Responded to patient requests for supplies and personal comfort items such as extra blankets.Helped patients with self-feeding and assisted feeding, based on individual needs.October 2007 - June 2008CNA St. Cathrine Hospital, Garden City, KSMaintained patient stability by checking vital signs and weight and recording intake and outtake information.Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.Oversaw and maintained patients' rooms, group living areas, and nurse stations.Cared for residents in assisted living facility and delivered high-quality support to meet needs.Checked patient vitals such as temperature, blood pressure, and blood sugar levels.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Supported ambulation and physical therapy needs by conducting planned exercise routines.Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.Helped clean and prepare patient consultation rooms to maintain hygiene standardsEducated patients and family members on best home care practices for healing and recovery.Documented patient information and care activities in electronic health record. Supported needs of [Number]+ residents under long-term care. Prevented cross-contamination by cleaning and sterilizing equipment. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.Helped patients complete range of motion exercises to prevent loss of function during care.Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.Transported patients between rooms and appointments or testing locations.Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls. Facilitated personal hygiene management, feeding and ambulation. Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Followed directions of licensed nurses to administer medications and treatments. Delivered high-quality care to [Type] patients in hospital facility. May 2004 - October 2007CNA/Advanced CMA Garden Valley Retirement Village, Garden City, KS Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.Upheld infection control and prevention policies across different patient-facing areas.Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.Responded to patient requests for supplies and personal comfort items such as extra blankets.Helped patients with self-feeding and assisted feeding, based on individual needs.Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.Cared for residents in assisted living facility and delivered high-quality support to meet needs.Oversaw and maintained patients' rooms, group living areas, and nurse stations.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Checked patient vitals such as temperature, blood pressure, and blood sugar levels.Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Supported ambulation and physical therapy needs by conducting planned exercise routines.Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.Helped clean and prepare patient consultation rooms to maintain hygiene standardsUtilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.Educated patients and family members on best home care practices for healing and recovery.Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.Helped patients complete range of motion exercises to prevent loss of function during care.Responded to patient requests for supplies and personal comfort items such as extra blankets.Upheld infection control and prevention policies across different patient-facing areas.Followed directions of licensed nurses to administer medications and treatments.Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction. Facilitated personal hygiene management, feeding and ambulation. Delivered high-quality care to [Type] patients in hospital facility. Transported patients between rooms and appointments or testing locations. Supported needs of [Number]+ residents under long-term care. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.Helped patients with self-feeding and assisted feeding, based on individual needs.Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.Documented patient information and care activities in electronic health record. Prevented cross-contamination by cleaning and sterilizing equipment. Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.Sanitized, restocked, and organized exam rooms and medical equipment.Obtained client medical history, medication information, symptoms, and allergies.Directed patients to exam rooms, fielded questions, and prepared for physician examinations.Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.Documented vital signs and health history for patients in clinic and hospital environments.Performed medical records management, including filing, organizing and scanning documents.Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.Answered telephone calls to offer office information, answer questions, and direct calls to staff.Obtained and documented patient medical history, vital signs and current complaints at intake. Measured patient spirometry.Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Assisted with routine checks and diagnostic testing by collecting and processing specimens. Completed EKGs and other tests based on patient presentation in office. Explained procedures to patients to reduce anxieties and increase patient cooperation.Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.Collected pertinent data and calculations to aid physician in interpreting results.Taught patients about medications, procedures, and care plan instructions.Followed appropriate procedures to minimize patient's exposure to radiation.Conducted monthly and quarterly inventory of supplies using facility cost reporting records.Implemented care and efficiency improvements to support and enhance office operations.Collected and documented patient medical information such as blood pressure and weight.Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Measured patient pulse oximetry. Prepared lab specimens for diagnostic evaluation. Helped improve patient outcomes by educating and advising on relevant treatments and care. Oriented and trained new staff on proper procedures and policies. Liaised with patients and addressed inquiries, appointment requests and billing questions.EDUCATIONMarch 2022CNA/ CMA Certification CNA/ CMAGarden City Community College, Garden City, KSJanuary 2010Medical Assistant Medical AssistingCareer Point College, San Antonio, TXI took basic college courses.September 1996GEDGarden City High School, Garden City, KS Dean's List 2005

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