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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEKnowledgeable and dedicated Customer Service Professional offering over 20 years of experience resolving account, service concerns, and reservations assistance for various types of customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Work ExperienceAppointment Setter/Customer ServiceKaiser Permanente - Atlanta, GAMay 2021 to PresentI assist with booking members doctors appointments. Send messages to there doctors for appointments request. I also work along side different speciality departments. We also answer any and all questions about the mem ers HealthcareVirtual Travel Sales AgentAmerican ExpressJanuary 2018 to January 2020 Booked travel flights and hotels Assisted Platinum and Centurion cardmembers Responded to clients' questions, issues and complaints about previous and present bookings and implemented appropriate solutions Asked open-ended questions to better ascertain client needs and determine best travel offerings Arranged travel accommodations for groups, couples, executives and special needs clients EMAIL AVAILABLEPHONE NUMBER AVAILABLEAtlanta, Georgia 30349Remote Reservations AgentENTERPRISE HOLDINGS INCFebruary 2016 to May 2017 Handled 80-100 incoming calls per day and talked with potential customers across multiple states and time zones Provided excellent customer service to customers Strived to exceed sales targets - took appropriate steps to meet monthly personal and department sales goals (based on bookings, revenue, etc.) Provided timely and accurate information reflecting a customer-oriented image for the company Followed sales techniques to maximize revenue Maintained, at a minimum, target levels of productivity and performance Located and interpreted complex information from a number of databases Handled customer issues and complaints as derived Technical Support AgentBest Buy WIPRO - Atlanta, GASeptember 2014 to September 2015 Single point of contact for customers and/or field partners with escalations within individual queues Communicated through updated case notes in all required systems (Breeze, OMS, FMS) that are clear, concise, and updated appropriately Connected remotely into clients' PCs to perform quick fixes and/or run a system analysis Dispatched escalated calls to a "202 Agent" Scheduled off-site service calls for Geek Squad technicians Coordinated client communication for product and service delays Submitted service tickets for equipment maintenance requests Wrote and reviewed tickets to request maintenance to various types of equipment Administrative AssistantCNM MASORY - Jacksonville, FLApril 2010 to July 2014 Handled daily flow of daily operations for the office Inventory control Calendar Management Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings Supervised 20 employees and applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand Email Management to ensure compliance was met Managed Customer Service Initiatives Negotiated complex vendor agreements and built relationships across multiple commodities Compliance (Made sure we were in compliance with OSHA Regs) Dispatcher (Product to Customer)EducationHigh School DiplomaFletcher High School - Neptune Beach, FLJune 1998Skills Access Point (3 years) Technical issues analysis (10+ years) Remote desktop support (6 years) Conflict de-escalation (10+ years) ADP & Salesforce (10+ years) Customer satisfaction (10+ years) Transportation information3 Telephone reservations (3 years) Payment processing (10+ years) Travel bookings (4 years) Data management (10+ years) Confidentiality (7 years) Friendly service mentalitysee (10+ years) Time management (10+ years) Type speed: 40wpm (10+ years) Microsoft Office (Word (10+ years) Excel (10+ years) PowerPoint (9 years) Outlook) (10+ years) Microsoft Windows (10+ years) Operating Systems (5 years) Systems Analysis (5 years) Technical Support (10+ years) Microsoft Windows Server (3 years) Network Support (3 years) VoIP (7 years) Help Desk (5 years) Calendar Management (2 years) Active Directory Customer service Typing Customer support Fraud Data entryLanguages English - Expert |
