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Click here or scroll down to respond to this candidateCandidate's Name
Page 1PERSONAL INFORMATIONDallas, TexasPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEh-k-jaganathan-73631648EDUCATIONPost Graduate-(MBA)-Master ofBusiness AdministrationRegional Engineering CollegeTrichy, TN, IndiaGraduate-Bachelor ofTechnology & EngineeringRegional Engineering College,Warangal, AP, IndiaCORE SKILLS &COMPETENCIESProject & Delivery ManagementTesting Management, Devops,Cloud Migration, DesignThinking, Garage Methods, Go-To-Market, New Business, RFP,Client Orals, Solutioning,Transition & Transformation,Client RelationshipManagement, Financial,Budgeting and GP Margin, Agile& Scrum Methodology, ProcessImprovement, DataWarehousing, ChangeManagement, Data Conversionand Migration Functional andTechnical Design,Documentation, Staff Leadershipand Training, BudgetDevelopment, ResourceAllocation, Quality Standards,Assurance & Control Vendor &Contract Management, Effectiveshare point utilization, RiskManagementPROFESSIONAL SUMMARYSuccessful result oriented professional, where I can leverage and exhibit my expertise, experience, learnings in areas of Global Delivery, Application Management Services, Infrastructure support and Service Delivery, IT Solution & Strategy, Due Diligence, Transition& Transformation, with commercial interest and successB. Tech/M.B.A/ PMP, DASSM, CSM, Cloud certified software professional /Certified Agile Coach, Disciplined Agile Scrum Master, complex program manager with years of professional experience in Information Technology, Program, Project & Delivery ManagementNorth America Lead & focal point for Transition Competency, complex integration project management, leads multiple teams in Hybrid Cloud Services as Agile coach, Scrum Master, Disciplined Agile Delivery and Garage LeadResponsible for development, delivery of complex program engagements to achieve strategic, financial and tactical objectivesOnsite consulting, new business deals, opportunities and proposals, client orals, solutioning, transition, migration experience with onsite implementation support for companies in the US, UK, Middle East, Europe, and AustraliaChampioned several new deals, opportunities from RFP, RFI, client orals, supporting legal team on the contract managementIdentify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize PROJECT MANAGED SUMMARYMarriot Worldwide AMS Program Delivery, Agile Coach & Engagement Lead Aug23 TillMarriot client project scope & requirements was to migrate and transition 360 plus applications and Projects from the existing MSP to IBMPrimary responsibilities were to lead the transition effort engaging with client, current MSP and IBM Delivery teams to successfully plan and transition the scope and requirements using IBM proven transition methodology and approachAssist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelinesProvide status to Marriot Leadership and program board committeeEngage stakeholders in project activities(Project Kick-off,DD,Transition, Governance)Responsible for team collaboration, commitment towards achieving Transition sprint objectives, continuously work to improve team performance and productivityEngaged in development of communication strategy and dissemination of statusExecuted project based on agile principles and methodology, managing iterations, sprints, prioritizing the product and sprint backlogs for each of the iteration planAssisted and worked with Product Owner and Scrum team with backlog planning and maintenance, ceremonies, artifacts creation, and maintenancePerform burn-down metrics and maintenance, inspect, and provide metrics on artifacts, conduct change management, remove impediments, anticipate risks and dependencies managing them proactivelyCommunicate to-be solution to stakeholders, review, approve applicable deliverablesProvide weekly status to project stakeholders, ensuring entry and exit criteria met Delta Airlines Cloud Transition, AMS Delivery, Scrum Master, Atlanta May22 - Aug23Delta Zulu project desires to become a fully enabled cloud modernize to reduce IT costs, improve business agility, accelerate speed, increase security, and reduce risk to deliver long term operational and financial value, Different lines of business were in scope which includes containerize, modernization, migration factory for ~2958 servers and ~578 SaaS applications, with ~580 FTEs and TCV of ~135M USDPrimary responsibility as program manager and scrum master is to ensure Delta, AWS & IBM Teams were managed on agile delivery and migration of in-scope apps for Modernize & Containerize workstreamsResponsible for delivering the containerized and Modernize applications adopting Page 2CERTIFICATION- Agile Scrum CertifiedProfessional- Certified Senior Project &Complex ProgramManager- PMP Certified
CertificationNo 221256- DASSM Certification ID
8367174- Certified Scrum Master -Certificant ID: 001107540- ITIL Practicing &Certified Professional- MBTI (Myers Briggs TypeIndicator) CertifiedProfessional- Oracle CloudInfrastructure CertifiedProfessional- Garage Method &Principles CertifiedTECHNICAL ACUMENDatabase and Tools:JIRA ServiceNow ITSMOracle Enterprise ManagerRational & CRM ToolsDevOps Tools (Jenkins)AGILITY/Version OneTest Automation ToolsPower BI Tools ConfluenceSkills Google Tools SuiteIgnite Testing SF Customer360Software:Microsoft Office Suite (Word,Teams, Excel, Outlook, &PowerPoint) Access MSProject Trello HP ServiceManager Pivot Tableworkday \Sharepoint IBMMaximoagile methods and framework for multiple teams across the programAssist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelinesIdentify, document, and publish risks and issues related to the overall program and to define resolutions, resolve cross-team impediments and blocking issuesSchedule, conduct meetings ceremonies in accordance with best practices for Agile/Scrum, Collect, consolidate cross-team status for delivery to stakeholders and executive managementTools used were Devops Jenkins, Agility A1, Jira, Confluence tools for managing the project delivery and sprint iterationsResponsible for building team collaboration, commitment towards achieving sprint objectives, continuously work to improve team performance and productivityEngage with Delta and IBM on operational reporting, process adherence, conduct, facilitate all the ceremonies during the application execution & migration processEnsured successful delivery of sprints, managing program within budget, time, cost Program Delivery SAP Function, HR & Workday (Technical Integration), Web Devops Rockwell Automation, Milwaukee IL Jun21 Apr22I was responsible to lead the entire Transition and Transformation program to consolidate all the current incumbent services and transition to IBM, it involved a team of ~160 team members and ten plus capability areas to be transitioned and consolidated for IBM to provide support services, The project was for 5 years Application Support Maintenance with TCV of 43M USDTeams were on-boarded & built across geos from PH, India, and USManaged Services for (Support & Maintenace) for all myRok application stack (ERP, MS Dynamics, Power BI, Adobe Experience Manger, Workday, SAP HCM, Web DevopsClients face off on managing the program e2e which includes, project delivery, resource management, deliverables management, communication, and governanceProvide status to RA Leadership and program board committeeEngage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings), Oversee project activities including resources, budget, schedule and contractual management. Provide accurate status on weekly basis to stakeholdersCommunicate status to stakeholders, review and approve applicable deliverablesIdentify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materializeWork through key client sponsors/leaders to ensure change plans are implemented successfully. Proven ability to work independently managing projects, collaborating with leaders & stakeholders while providing solutions Program Manager & Agile Delivery PS Upgrade, State of Ohio, Columbus Feb19 Jun21State Ohio going through transformation, modernization on Peoplesoft HCM & FIN systems, OAKS(Ohio Administrative Knowledge System) is to upgrade their current system to latest images, in addition, enable Fluid UI, elastic search, people tools upgradation to version 8.58 & upgraded PTF toolI was responsible for entire program delivery comprising of multiple sub projects within the overall scope, I owned the agile process, coached the multiple scrum teams, and governed the program as scrum masterManaging the program e2e which includes, project delivery, resource management, deliverables management, communication, and governanceProvide status to OAKS Leadership and Steering Committee, Engage stakeholders in project activities (i.e., Project Kick-off, Demo, Governance Meetings)Serve as points of contact to coordinate activities with state functional and training teams, Oversee project activities with vendor, contract resources, budget, schedule management, Provide accurate status on a weekly basis to project stakeholdersParticipate in development of communication strategy and dissemination of statusCommunicate to-be solution to stakeholders, review, approve applicable deliverablesIdentify project issues, risks and deploy appropriate risk avoidance strategies and take appropriate mitigation action if risks materialize Page 3SOFT SKILLS- Organizational Skills- Collaborative Leader,Agile Coach- Quantitative Management- Communication andGovernance- Team work & ProblemSolving- Result Oriented- Continuous learning &ImprovementProgram Manager (Agile Scrum Master) Oncor SMT, Dallas, TX Feb18 Jan19Oncor SMT TX is consortium of electric transmission, distribution service providers in state of TX, Responsible for managing and delivery of the SMT 2.0 project, the transformation road map had multiple projects and releases along with major technology upgrades & refreshes, entire suite of projects were delivered through Agile methodology, as an Agile Coach mentored, guided Oncor state teams and stakeholders on agile principles and methodologies, conducted agile method adoption workshops and set up a agile competency for the organization to embrace agile principles, framework and methods across various portfolios, and departmentsProjects involved Oracle upgrade from 11g to 12c, MQ and DataStage upgrade, migrate BPM to IIB, new APIs, SaaS apps were built and migrated to IIB, entire security was migrated to cloud identity services, new SMT portal was built on node JS and React JS enhancing UI and UX and Test Automation using ignite quality, APIs testing toolMulti-client/stakeholder relationship building, expectation management and client satisfaction, managing eight plus agile teams ensuring all contractual artifacts were delivered each iterationResponsible and collaborating with multiple teams making sure team adheres to committed deliverables, milestones, timeline, and invoicingForecasting, scheduling, and maintaining Profit & Loss (P/L) responsibilities for multiple projects, Adhering to all quality standards both from IBM and clients Delivery Manager & Scrum Master T-Mobile Sprint - Oracle Apps consolidation & SAP(SCM) support operations, Devops, Testing Managed services Apr17-Feb18T-Mobile envisions a Future Service Delivery Model that allows the IT leadership to focus on delivering value to the business. The project contract and scope was ~58 M USD TCV to transition 238 FTE, The project scope was to support SAP Functional, Technical, Testing, Integration, help desk (Monitor, Catch and dispatch, Infra, OS support, Data center support, networking, installation support, In addition SAP application suits includes 900 interfaces, 4800 plus programs, 9000 technical objects, 460 process chains, 960 BW PCD processI was responsible for successfully solution, transitioning the entire project scope from current MSP to IBM ensuring all the contractual obligations were met as per time, budget and scheduleI was responsible for creating and managing project scope, resource and budget successfully ensuring all milestones and deliverables metAs Delivery transition engagement lead managed all the project scope along with other transition managers to successfully transition the apps in scope within baseline time and scheduled, with high level of quality deliverables as contractual agreed.The project was successfully governed, communicated with progress and status with all key measurements, change management process, metrics and reports during the Transition control board meeting, Client Steering and governance meetings.Accountable for financial inputs during transition and steady state ensuing all expenses, labor, non-labor financials, GP maintained from contractual perspectiveFollowed transition principles, methodology to successfully cutover to steady state Transition & Project Manager AECOM, Los Angels (Oracle Cloud HCM, Maximo, Workday Salesforce, Testing) Mar16 Apr17AECOM is an U.S.-based multinational engineering firm that provides design, consulting, construction, and management services to a wide range of clientsScope was to provide integrated solution with e2e services on Infrastructure, applications, cloud support for Oracle EBS suit of applications, SFDC, testing servicesAccountable and responsible for AD&M, delivering enhancement work and providing on-going support including problem, incident, preventive, adaptive maintenance, and non-ticketing activities, Maximo was used for Assess Management for procurement, inventory and billing apps.Strong client relations allowed me to successfully manage and deliver the on-going support and provide design thinking support to identify new opportunities for automation Managed weekly status with detailed status and metrics reporting to the client management teamsPage 4Service Delivery Manager (Oracle EBS Cloud Managed Services) BoA, Dallas, TX Jan14 - Feb-16BOA (Bank of America) project was to implement, enable Oracle EBS suit R12 on cloud-based enterprise solution, Scope, technical solution was exceptionally large and complex with 51 plus oracle modules, ~480 RICE objects to be developed and supported as part of Core Business applications, web portal content management and Enterprise services like SSN, IT Helpdesk, Enterprise Content, Network ManagementAccountable and responsible for delivery of releases, work with BoA management team in resolving deviations, administer change control & other business process, escalation proceduresReview project tasks, schedules, resources, make changes, additions, as appropriateCoordinate establishment of the project management environment, including reporting tools, monthly reports, and governance/ communication protocolsCollaborate with BoA Program Manager to address and resolve issues and risksReview and approve all Time and material reported work. Review the IBM standard invoice format and billing procedure to be used on project, with the Clients Team AARP, Washington, DC - Delivery Manager (People Soft HCM, FSCM, Hyperion, OBIEE, AMS Development, Support & Testing) Jan13 Nov13AARP is a nonprofit, nonpartisan organization, with a membership of more than thirty-seven million, for ERP implementation services for PeopleSoft Ver9.1 for HCM, Ver9.2 for FSCM, Hyperion, OBIEEScope of the project was to implement ERP system integration, business process re- engineering, customization, data conversion, customization, RICEW development, documentation, structured testing, training, project management services, along with hosting services, support Workday applications forResponsible for AARPs defined project tasks and deliverablesFirst Point of Contact for escalations for any project issues and concernsProject management activities, Responsible for Services TransitionOn/Off Boarding of project, transition/steady-state resources, procure, manage vendor teamsCoordinates production change management process for impacts to projectReview and report status, issues, risks, decisions, changes to different stakeholders IBM UK, Australia & India - CAI Delivery, Agile Coach, Scrum Master, Solutioning, Transition & Transformation Jun07 Dec12Accountable for all new opportunities for global clients across Industry and sectors Championed various RFP, RFI, Orals, BAFO Solutions, Go to Market strategies for various clients, sectors & IndustriesResponsible for developing Transition solution proposals, Due Diligence, Transition, Migration and Transformation, Strategic & Costing solutions against a win strategySuccessfully migrated and transitioned large complex accounts AECOM, Delhaize, Food Lion, Toshiba, Boeing, Aviall, WellPoint, CLS, DWP, GAI, GM, Sprint, KPN, STC, CSAA account, experience with leading onsite, offshore client engagement programsWorked on large Mainframe projects supporting General Motors, Ford, Bank of America, CSAA Projects with COBOL, VSAM, JCL, CICS, VSAM applications supportAccountable for E2E Application Maintenance and Development projects delivery, solution and Transition until Steady state is accomplished, committed Gross Margin % accountable for customer satisfaction indexManage teams across geos, procure, manage, on-board vendor, contract resourcesResponsible for maintaining, monitoring and tracking financial variances without impacting labor cost Accountable to maintain and enrich IBM GBS opportunities in Due Diligence, Applications Solutioning, Transitions and Transformation Methodology |
