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Title Associate Customer Service Representative
Target Location US-MD-Frederick
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Permanent Address: Street Address
Email: EMAIL AVAILABLE | Phone: PHONE NUMBER AVAILABLE
LinkedIn: LINKEDIN LINK AVAILABLE




Security Clearance
Interim Secret Clearance, 06/04/2024



Education

Mount St. Mary s University, Emmitsburg, MD
Bachelor of Science in Computer Science, Minor in Cyber Security
Diploma conferred July 2024

       Honors: Academic Scholarship, NCAA Division 1 Swim Scholarship




Technical Skills

       Programming Languages: Python, Java, C++, HTML/CSS, JavaScript
       Web Development: Proficient in front-end and back-end development using HTML,
       CSS, JavaScript, and Flask
       Database Management: SQL, MongoDB
       Cybersecurity: Knowledge of network security, encryption protocols, and ethical
       hacking techniques
       Software Development: Experience with Agile methodology, version control (Git), and
       software testing
       Problem Solving & Debugging: Strong analytical skills with a focus on identifying and
       resolving software issues
       Cloud Computing: Familiarity with AWS and cloud architecture design
       Technical Support: Experience in troubleshooting and resolving technical issues in
       real-time




Work Experience

Intern
Kearney & Company, Alexandria, VA | June 2023 - August 2023
       Assisted in the development and maintenance of the Defense Enterprise Accounting and
       Management System (DEAMS), contributing to the automation of financial processes for
       the U.S. Air Force.
       Collaborated with senior developers to enhance system functionality and ensure
       compliance with federal standards.
       Conducted data analysis and debugging, improving system accuracy and reliability.
       Provided technical support and user training to ensure seamless adoption of new
       features.

Store Attendant
Kiddleton Inc., H-Mart, Frederick, MD | February 2023 - March 2024

       Delivered exceptional customer service by managing inquiries and resolving issues
       efficiently.
       Handled inventory management and product organization.
       Maintained entertainment equipment to ensure a high-quality customer experience.




Activities and Leadership

       Active Member, Women in STEM Club | August 2020 - May 2024
       Participant, Women in Computer Science | August 2020 - May 2024
       Competitor, MSMU NCAA Division I Swimming and Diving Team | January 2021 -
       May 2024




Volunteer Experience

       Team Member, Laptop Refurbishment & Rebuild Program | October 2022 - May
       2024
            Refurbished and rebuilt over 50 laptops for underprivileged students, enhancing
             technical skills in hardware and software troubleshooting.
       Mathematics Tutor, Tutoring Center Volunteer | February 2021 - May 2024
            Provided tutoring services to 20+ students, improving their academic
             performance by focusing on problem-solving and critical thinking.

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