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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSAs a highly skilled professional, I possess a diverse background in customer service and new hire education sessions. My commitment to maintaining the highest level of confidentiality in all communication areas and my ability to adapt to new programs and challenging processes set me apart as an asset to any team.AREAS OF EXPERTISERaisers Edge, Microsoft Office Suite, AdobeProject ManagementBudget ManagementConflict ManagementQuality AssuranceRecruited New VendorsCommunicationStrategic PlanningDeveloped Work PlansCultivate Client RelationshipsIdentify Areas of Companys GrowthPROFESSIONAL EXPERIENCEWork While, Chicago, IL Warehouse Associate 06/2022-03/2024Proficient in operating equipment such as Toyota Model 8FGU25 Forklifts and hand-operated pallet jacks. Prepare inventory for shipping by scanning labels. Requisition and store shipping materials and inventory to maintain stock.University Of Chicago, Chicago, IL Community Service Officer 03/2020-8/2023As a community service officer, I thoroughly understand relevant equipment, policies, procedures, and strategies to promote effective security operations for protecting people, data, property, and institutions. My ability to monitor the daily activities of staff, students, parents, and volunteers for school functions and events, perform routine checks in and around all the school buildings and grounds, and analyze data and information to assist in investigating incident reports make me an invaluable asset.Allied Universal Security Services, Chicago, IL Security Officer 06/2015-03/2020My proficiency in relevant equipment, policies, procedures, and strategies to promote effective security operations for protecting people, data, property, and institutions, combined with my ability to provide information to supervisors, co-workers, students, and visitors by telephone, in written form, email, or in person, and to review information from materials, events, or the environment, make me an ideal candidate for this role.A-Pro Temps, Chicago, IL Assistant Trainer, Inbound Call Center 12/2013-11/2018My ability to effectively service over 250 inbound calls, record customer interactions or transactions, and handle inquiries or complaints from customers, combined with my experience in training new employees daily on city-wide setup and breakdown procedures of election polling locations, and recruiting new vendors and routinely performing quality assurance to cultivate client relationships make me an ideal candidate for this role. "I establish and maintain robust client relations by developing and executing strategic budget and project management plans.EDUCATIONThe Odyssey Project, Chicago, IL 9/2018-10/2019Certificate in Humanities Bard College ClementeHarold Washington College, Chicago, IL 6/20123/2014Concentration Business Management |