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Click here or scroll down to respond to this candidateA Director of Project Strategy & Management Business Development &Team Lead extremely motivated to constantly develop skills and grow professionally with confidence in abilities to facilitate any situation. Complete involvement in the project with Management Planning for Operations Execution are skills that enable workflow and prioritization of needs. Acts as a trustworthy facilitator, collaborating with teams through mentoring, coaching, and creative/critical problem solving. Always innovating and open-minded with creative resourcing and industry awareness. Stages experiences/ processes/ project engagement with interesting ideas for impactful improvements.Well-versed in leadership and fair- minded using vast experience with managerial and leadership developed skills. Establishing needed processes and projects to enhance not only the customers experience but motivate peers to perform with the outmost efficiency and clarity of purpose. Actively listening, empathetic, and willing to put self in the position of learning new and better techniques for engagement and management. Leads by example. Dependable and passionate with extraordinary persistence to create synergistic results in any environment. Expands growth potentials by working with an excellent ability to adapt to needed circumstances. Results oriented and a relationship builder with an eagerness to operate with top levels in the leadership positions. Full time, hybrid and\or remote considered.Dedicated. Collaborative. Relational. Authentic. Trustworthy Jeanine P. BlackVice President / Director of Strategy & Communications Public Relations MarketingProject Managed for AT&T and successfully completed $933-million- Avaya Voicemail conversion project for end-of-life platform with no outages on time and on budget to new AT&T voicemail product line.President Club for highest sales 196% of quota of Voice and Data new business.Grew sales territory from 35% to 235% of target.Sales Long Distance Specialist sold 330% of quota largest in business unit at $270,000 in reoccurring revenue per month for 3 years.Certified: Six Sigma in partnership with AT&T University AUGUST 2012 completion.Awarded: 6 Service Awards for Customer service from our VP at AT&T. TECHNICAL SKILLS SOFTWARE PROGRAMSACCOMPLISHMENTS CERTIFICATIONS AWARDSPROFESSIONAL EXPERTISE PROFESSIONAL SUMMARYPROFESSIONAL SKILLSEDUCATIONProject Management OptimizationProduct ManagementProcess & Partnership Development &Implementation StrategyKey Client Service & AccountManagementSales & Sales ManagementCustomer Service DeliveryTeam Development RelationshipBuildingChange ManagementLarge Scale InitiativesIssue ManagementCommunication Skills Written andOral Internal & ExternalProblem Solving Critical ThinkingCross Functional CollaborationSales Technique & UpsellLeadership Team PlayerStrategic Project VisionCustomer Client EngagementRemote Team Management &LeadershipPartnership EngagementBuilding RelationshipsStrategic ThinkingMentoring Teaching CoachingTrusted Advisor Clients & TeamTeam Organization International &DomesticVendor ManagementTime ManagementSix Sigma in partnership with AT&TUniversity AUGUST 2012 completionPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Evansville, IN 47712SKILLS: Circuit ordering, circuit test and turn up, product management, Local Exchange Carrier vendor management, voice and data equipment ordering, implementation, billing, construction cabling permits, dispatch, install, contracts, and billing.SOFTWARE: Tirks Circuit Inventory, Universal Service Orders, Circuit Manager, and Instar.MS OFFICE: Word, Excel, Outlook, PowerPoint, SharePoint, AccessSOCIAL MEDIA: Facebook, Instagram, Twitter, LinkedIn, TikTokCOMMUNICATION: Microsoft Teams, Yammer, Zoom, ChatGPTCREATIVE: Photoshop Accounting: Salesforce, QuickBooksHRIS: WorkdayRobert B. Woods, J r .Senior Executive Project ManagerEXPERTISEVOLUNTEERING COMMUNITYFranklin St Association Evansville IN.CurrentAT&T Pioneers Evansville IN. CurrentGolfmoor Youth Baseball Evansville IN.CurrentHighland Youth Baseball Evansville IN. &Howe Youth Football Evansville, IN.CurrentRobert B. Woods PAGE 2AT&T Evansville IN 2002-CurrentATT Specialist Network Support June 2018 - CurrentOversee projects for AT&T Global Service Delivery Division handling purchased AT&T products for customers.Execute emergency or high value clients resolution of problems or equipment installation.Partner with senior leadership delivering solutions as directed by presidential or vice-presidential approval.Coordinate with executive leadership for sales, design, and legal direction.Fulfill planning and dispatch.Orchestrate permits and contract management.Supervise test, turn up, and repair with vendorsCollaborate with product management and orders.Interface with programmers and product management.Facilitate controlled introduction and automationMonitor inventory and special projects chosen by executive leadership.Manage external affairs.Supervise completion of missed escalations Provide assistance with disconnects errors.Aid in revenue acceleration situations.Be on call and ready for natural disaster assistance. Served Lead Project Manager RoleFacilitate complete order management throughout departments for processes and procedures.Demonstrate working competency in Technology, Network Architecture, and actual working facilities.Monitor Internal milestones & project completion dates.Implement project / process management, project installation and support.Manage processes for accurate and appropriate delivery of need, systems, and products.Coordinate tracking through MS Chat.Execute immediate needs for collaboration throughout the departments.Attend to legal probabilities through Legal department Contracts, Construction, and Engineering.Maintain collaboration for software product testing & system testing.Supervise dispatch units for installation of actual circuits.Manage trouble shooting during the installation process.Add new technical writing and documents for projects.Ensure Telecoms regulatory environments are up to date and delivered.Drive partnership, effectiveness, reliability, trustworthiness, and loyalty.Secured $50+M in last 5 years.AT&T Specialist Network Aug 2012 - May 2018Served as Internal Systems Subject Matter Expert system applications.Provided training.Worked with New Product Processes Prototypes.Executed Testing.Mentored and Managed Off Shore Teams overseas.Sales and Service Manager Customer Relations Jan 2009 - July 2012Managed $933 million voice mail conversion project for all residential and business customers switching from end-of-life software to new AT&T Digital Voicemail.Managed & monitored ordering and installation of new services with after-hours transitions.Executed Design.Performed Installation and turnup.Received awards for project milestones with zero out of service casualties. AT&T SBC Sales Support Manager Jan 2005 - Dec 2008Led Team Executed Pre-Sales. Contracts to legal department.Designed Implementation of Service Sold.Monitored Billing.Performed Test and Turn up of coordinated installations.Achieved Indiana AT&T ranking by reducing cycle time 50 percent and increasing revenue by 125%. AT&T SBC Sales Engineer Jan 2004 - Dec 2005Designed, Researched, and Implemented new & existing Voice & Data services for local & long-distance customer.Achieved number 1 ranking for sales and service performance criteria for team Indiana 2005. SBC Ameritech 2002 - 2004Sales Long Distance Specialist Oct 2003 Jan 2004Achieved 330%+ of sales quota.Sold largest contract in business unit bringing in 270K per month for 3 years. SBC Sales Manager Jan 2002 - Oct 2003Served as Business Solution Consultant for Data, Voice, and Customer Premise equipment.System produced between 70K-500K in annual revenue. WORK EXPERIENCE |
