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Click here or scroll down to respond to this candidateWork HistoryVirginiaHughesContactAddressPlano, United States Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmWWWhttps://bold.pro/my/virginia-hughes-PHONE NUMBER AVAILABLErSkillsStress ToleranceCustomer ServiceProfessionalismTeamwork andCollaborationAdaptability and FlexibilityComputer SkillsDependable andResponsibleOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.DispatcherTotal Air And Heat, Plano, TXCollaborated with fellow dispatchers to maintain a seamless workflowCoordinated schedules for optimal coverage ofdaily workload and adjusted quickly to changingdemands.Utilized dispatch software to enter service andmaintenance callsManaged customer accountsAnswered phone calls and responded to customeremails.Managed high-stress situations calmly andeffectively, ensuring timely assistance to those in need.Provided exceptional customer service to callers,remaining empathetic and patient duringemergencies.Sold Maintenance Programs to new and existingcustomers2024-03 -2024-05Tow Truck Dispatcher/VSFPro Tow Wrecker Service, Lewisville, TXFacilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary. Provided exceptional service, addressing customerinquiries and handling complaints professionally.Improved response times by effectively prioritizing and dispatching tow truck assignments.Collaborated closely with law enforcementagencies to promptly respond to accident scenes or roadside assistance needs.Maintained open lines of communication withdrivers throughout their shifts, offering assistance as needed.2022-03 -2024-02Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.Streamlined dispatch operations, implementing aGPS tracking system for improved fleetmanagement.Implemented an effective system to manage highcall volumes during emergency situations or severe weather events.Managed customer accounts and invoicing.Answered phone calls and responded to customeremails.Assisted in resolving customer complaints andgrievances.Processed paperwork for vehicles entering andexiting the VSF, ensuring accuracy and compliancewith regulationsCoordinated with insurance companies, lawenforcement, and vehicle owners to facilitatevehicle releaseHandled the release of vehicles from the VSF,ensuring all necessary paperwork and fees werecompletedVerified ownership and identity of individualsretrieving vehicles to prevent unauthorized releases Receptionist/Administrative AssistantJ R J Paving, DallasDemonstrated strong multitasking abilities whilemanaging numerous tasks simultaneously under tight deadlines.Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning,and faxing documents.Enhanced customer satisfaction by promptlyaddressing inquiries and providing accurateinformation.Streamlined front desk operations for increasedefficiency by effectively managing phone calls,emails, and walk-in clients.Cultivated positive relationships with clients through professional demeanor and excellent interpersonalskills.Contributed to team success by cross-training invarious administrative roles, providing backupsupport when necessary.Maintained a well-organized reception area withupdated materials, contributing to a welcomingenvironment for visitors.Operated multi-line telephone system to answer and direct high volume of calls.Organized, maintained and updated information incomputer databases.Executed record filing system to improve documentorganization and management.Roadside Assistance DispatcherInmans Auto Rescue, Lewisville, TXProvided compassionate support for distressedcallers, calming their nerves while obtaining essential information for proper assistance coordination.Kept detailed logs of driver locations andavailability, optimizing resource allocation during peak hours.Boosted client retention rates by providingexceptional customer service during stressfulsituations.Managed high call volume while maintaining aprofessional demeanor, resulting in positivefeedback from both clients and colleagues.Supported team members during periods of high call volume or challenging scenarios, fostering acollaborative work environment.Utilized GPS technology to accurately locatestranded motorists, expediting the assistanceprocess.Managed customer accounts and invoicing.Monitored vehicle locations to coordinate timelyarrivals. |
