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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Amarillo, TX - Street Address EMAIL AVAILABLESUMMARYAn experienced, ambitious, and results-oriented General Manager with expertise in conflict resolution, training, and point-of-sales systems expert. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.A versatile, high-energy General Manager who supports and enhances organizational initiatives by achieving results through communication, negotiation, and persuasion. I have extensive experience in conflict resolution and training and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.A General Manager with extensive experience in conflict resolution and training along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.Top-performing General Manager with years of solid conflict resolution and training experience. Highly analytical and well-versed in the latest software such as Chorum, Shift 4, and,Microsoft officw I possess excellent communication skills that help me collaborate with various departments, understand business objectives and corresponding needs, and successfully deliver results on a consistent basis.I am an experienced, versatile, and results-oriented professional General Manager with proven expertise in conflict resolution, training, and point-of-sales systems expert. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.Experienced General Manager with extensive knowledge and experience in conflict resolution, training, and point-of-sales systems expert. High levels of proficiency in communication and negotiation allow me to effectively contribute to the pursuit of organizational goals, and my excellent software skills include expertise in [software1], [software2], and [software3].Dependable General Manager with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork.Committed professional with strong experience in the field of [field]. I have excellent communication, training, and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies.A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels.Competent, compassionate, and empathetic General Manager with years of experience in the [occupation] industry. An accomplished delegator for responsibilities spanning conflict resolution, training, point-of-sales systems expert, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.Top-performing General Manager with a successful track record spanning [number] years working for [workplace]. Exceptionally talented in providing conflict resolution services in a fast-paced environment while maintaining high levels of quality for both new and existing clients. Proven ability to work well within a team-based culture to ensure the delivery of consistent, quality service aimed at increasing the client base.Highly experienced, resourceful, and creative General Manager with extensive experience working in a busy [workplace]. Proven expertise in tackling conflict resolution and training activities, with a special focus on maintaining high-quality standards.Detail-oriented General Manager with [number] years of hands-on experience in conflict resolution, training, point-of-sales systems expert, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving, and [expertise4] skills and the ability to prioritize work, multitask, and manage time efficiently.General Manager boasting [number] years of experience in evaluating and studying programs, services, and resources. Adept at assessing client needs and calculating essential resource adjustments to determine the most efficient course of action on an individual and team-centric basis.[Number] years of experience as a General Manager. My strengths include conflict resolution, training, point-of-sales systems expert, and excellent communication skills. I excel in development training and conflict resolution, possessing fine-tuned communication skills that support my natural teamwork mentality. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals.Talented and resourceful General Manager with [number] years of progressive experience in support roles within various [occupation] settings. Known for providing superb customer service in a busy environment to foster conversions and improve the customer journey. Maintain responsibility over accurately and efficiently fulfilling [activity1], with extensive knowledge of conflict resolution and training.A highly successful General Manager with [number] years of experience developing and implementing customer service programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication styles and journey-mapping techniques.[Number] years of experience as a General Manager with extensive exposure to conflict resolution, training, and point-of-sales systems expert capabilities earned through industry know-how and demonstrated market success. Recognized for top-tier [occupation] management and licensing skills with a proven track record of providing flexible business, marketing, licensing, and distribution models for a wide variety of products and services.Creative, versatile, and multi-talented General Manager with a solid track record of boosting client satisfaction by developing contemporary and state-of-the-art [occupation] solutions for over [number] years. Strong expertise in conflict resolution, training, and point-of-sales systems expert. Competent at understanding client requirements and creating an effective project plan for time-sensitive deliveries.PROFESSIONAL SKILLSTrainingBrand strategy alignmentBudgetingEvent production and managementWorkflow optimizationBusiness AnalysisStaff SchedulingRecord KeepingMarketing StrategyHospitality managementHotel operationsFinancial AnalysisSales and marketingBudgeting and cost controlsComplex problem solvingCustomer ServiceHealth and safety regulationSocial Media MarketingCross-functional collaborationConflict ResolutionPoint-of-Sales Systems ExpertStaff HiringVendor interactionPolicy and procedure adherenceSales ManagementRisk assessment and mitigationCalendar ManagementStrategic planning and analysisRecruiting and staffing initiativesMarketing ExecutionProject ManagementProcess analysis improvementStaff management and trainingProcess redesign and change managementOperational SafetyPublic SpeakingMicrosoft ExcelTeam coaching and developmentWORK EXPERIENCEGeneral Manager Mar 2023 PresentExtend A SuitesDeveloped a strong service-oriented professional team of 19 people through training and group feedback involvementRewrote and implemented departmental policies, goals, objectives, and procedures to align with company vision, position, and directionNegotiated and managed vendor contracts, ensuring that the hotel received the best rates and services availableOversaw administrative tasks, including bookkeeping, equipment and food ordering, maintenance, and other needs as they aroseCoordinated numerous large-scale projects from ideation to completionIdentified financial implications and conducted detailed financial feasibility assessmentsEstablished positive rapport with guests to uphold company image and likelinessInteracted daily with hotel and dining guests to promote the brand and accept feedbackCreated weekly schedules based on predicted staffing needs, budget, and employee requestsIncreased overall hotel profitability by streamlining operations and implementing new systems and processesIncreased occupancy from 22 to 43 in three weeks by promoting hotel and working with front desk staff interactionsIncreased phone sales by 65% in 3 weeksIncreased corperate stays by 33% in 3 weeksAdvised daily site operations and managed all departments to achieve highest level of guest satisfactionEvaluated and revitalized operational procedures to exceed the company's performance goal by 5%Explored areas where improvement was available, and formulated action plans to achieve business growthImplemented a new budget system and quarterly forecasting process, which led to a profitability increase of 12%Identified and resolved problems in timely manner, maintaining composure and excellent customer service skills throughoutResearched market and industry trends to develop and implement new business stabilization procedures and processesDeveloped monthly and quarterly budget with updated ordering, staffing, and marketing costsAddressed all customer inquiries promptly and professionally to ensure customer satisfaction.Recruited, trained, and motivated new analysts as a subject-matter expert in the hospitality processes and proceduresProvided direction and guidance to employees in their assigned job dutiesCollaborated with sales teams to implement sales strategies to improve occupancy levels and revenuesDeveloped strong relationships with local officials, businesses, vendors, and customers.Increased sales by 25% through various marketing events and social media campaigns.Oversaw the training of staff and ensure that property sanitation and cleanliness guidelines were adhered toResponsible for improving efficiency and increasing department profits while simultaneously managing all company operationsImproved customer satisfaction and reduced customer complaints by 50% through developing and implementing training programs for all staff on customer service and hospitality protocolsIncreased hourly employee efficiency and reduced labor costs by 2%, while maintaining qualityManaged the recruitment, hiring, training, and promotion of all staffProvided training on sales, hospitality, customer relations skills, and customer retentionMonitor the budget in terms of in-flow and out-flow cash, planning projections, and financial managementDirected and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needsCreated and implemented a performance improvement plan to gauge and track staff performance. Set goals to increase productivityCollected and synthesized KPI performance on weekly basis to ensure target sales, revenue, and budget were reachedPursued the development and execution of strategic account plans to ensure the achievement of assigned business goalsCollaborated with director and executives to create a long-term business planUtilized excellent communication skills with customers, staff, and vendors to maintain alignment across various business functionsPlanned and executed marketing strategies and sales programs to increase revenues. Collaborated with marketing department to ensure best approachEnsured associate and team performed under the established hotel standards and valuesIncreased member sales by 20% through promotions and rafflesScheduled and delivered regular team meetings to discuss businesses updates, issues, and recommendationsDiversity Committe Chairman Jun 2018 Mar 2023Tyson FoodsDeveloped and implemented safety policies and proceduresAdhered to safety protocols to ensure a safe work environmentDeveloped and maintained operational schedulesLead a team of 65 during organized charitiesHelped to raise $70,000 for Heal the CityLead a team of 25 for the relay for life campaign for cancer survivorsDeveloped plan and executed the United Way way donation drive for Tyson beating our goal of $150,000 By $25,000Assisted community liaison supervisor in charity donations to several local food pantries in the high plains areaAssisted community liaison supervisor in helping find assistance in living, transportation, bills, and financial help to team members at Tyson FoodsMaintenance And Repair Worker Jun 2018 Mar 2023Tyson FoodsExperienced in performing engine overhauls and major component replacementsEffective communicator with excellent problem-solving and customer service skillsKnowledgeable in the use of shop equipment, such as lifts, jacks, and diagnostic toolsExperienced in performing brake system repairs, including hydraulic and electronic componentsTrained in the proper handling and disposal of hazardous materials, such as oil and antifreezeAdept at using power tools and shop equipment to repair and maintain equipmentSkilled in welding, fabricating, and machining components to repair and modify equi[mentDiagnosed and repaired electrical systemsGeneral Manager (GM) Feb 1999 Jun 2001Holiday InnDeveloped and maintained a system to track and report eventsLiaised with other managers to ensure effective and efficient program deliveryDeveloped and implemented training programs for staffProvided direction to employees by ensuring all departmental functions were properly laid outCoordinated service delivery across varied program activities to increase effectiveness and efficiencyManaged technical documentation including business impact analyses, test plans, and other SDLC documents to ensure compliance with OCC policies, standards, and proceduresSupported the head of customer service and executive team in preparing for senior operations leadership meetings and team huddles, also problem-solving on major projects and issuesEstablished positive rapport with guests to uphold company image and likelinessInteracted daily with hotel and dining guests to promote the brand and accept feedbackCreated weekly schedules based on predicted staffing needs, budget, and employee requestsIncreased overall hotel profitability by streamlining operations and implementing new systems and processesAdvised daily site operations and managed all departments to achieve highest level of guest satisfactionEvaluated and revitalized operational procedures to exceed the company's performance goal by 26%Explored areas where improvement was available, and formulated action plans to achieve business growthIdentified and resolved problems in timely manner, maintaining composure and excellent customer service skills throughoutResearched market and industry trends to develop and implement new business stabilization procedures and processesDeveloped monthly and quarterly budget with updated ordering, staffing, and marketing costsAddressed all customer inquiries promptly and professionally to ensure customer satisfaction.Recruited, trained, and motivated new analysts as a subject-matter expert in the hospitality processes and proceduresProvided direction and guidance to employees in their assigned job dutiesCollaborated with sales teams to implement sales strategies to improve occupancy levels and revenuesManaged more than 500Developed strong relationships with local officials, businesses, vendors, and customers.Increased sales by 75% through various marketing events and social media campaigns.Oversaw the training of staff and ensure that property sanitation and cleanliness guidelines were adhered toResponsible for improving efficiency and increasing department profits while simultaneously managing all company operationsIncreased hourly employee efficiency and reduced labor costs by 5%, while maintaining qualityManaged the recruitment, hiring, training, and promotion of all staffProvided training on sales, hospitality, customer relations skills, and customer retentionLed the renovation and redesign of the hotel lobby, restaurant, and bar, which resulted in increased customer satisfaction and a more positive hotel imageMonitor the budget in terms of in-flow and out-flow cash, planning projections, and financial managementDirected and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needsCollected and synthesized KPI performance on weekly basis to ensure target sales, revenue, and budget were reachedCreated budget for restaurant and bar That impacted Revenue by only 3%Night Auditor Feb 1997 Jan 1999Best Western InnAssisted with the preparation of financial statementsAssisted with the preparation of annual budgets and forecastsDeveloped and maintained strong relationships with vendors and suppliersEnsured accuracy of all daily and monthly reportsConducted daily and monthly balance sheet reviewsMonitored and ensured compliance with all applicable laws and regulationsUpdated and maintained financial records and reportsInvestigated and resolved discrepancies in financial recordsResolved customer issues and complaints in a professional and courteous mannerPrepared accurate and timely financial statementsDeveloped and implemented procedures for handling night audit duties, ensuring accurate accounting records and financial reportsCreated monthly inventory reports and reconciled discrepanciesTrained and supervised new night auditors in all aspects of the jobDeveloped and implemented strategies to improve night audit processesMaintained accurate records of guest activity and transactionsProcessed customer payments and ensured accuracy of all transactionsPerformed daily audit of all hotel transactions, ensuring accuracy of all informationMonitored and maintained accurate records of hotel transactionsEnsured all customer transactions were tracked and recorded in a timely mannerAssisted with the daily balancing of accounts receivable and accounts payableEnsured accuracy of guest accounts and posted all chargesManaged and monitored daily cash flowCoordinated and collaborated with other departments to ensure accuracy of financial informationMonitored and reconciled daily cash receipts and depositsEDUCATION & CERTIFICATIONSAssociate of Applied Science: generaj May 2016Clarendon College, Clarendon, TXMaster of Agricultural Economics : Farm accounting May 1999Oklahoma State University-Main Campus, Stillwater, OKMaster of Aviation and Space Education: Commercial Pilot May 1999Oklahoma State University-Main Campus, Stillwater, OKBachelars of History: History Teacher May 1999Oklahoma State University-Main Campus, Stillwater, OK |
