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Click here or scroll down to respond to this candidateALCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Lake City, CA Street Address
Diplomatic customer service professional experienced in dening and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Condent communicator recognized for consistently receiving excellent customer feedback. Software - Microsoft WordBanquet ServerReceptionist - OtherAnswer 1-4 Phone LinesTyping - 45-49 wpmSalesData EntryAppointment SchedulingAccount updatingSchedulingData CollectionInbound and Outbound CallingComplaint resolutionDe-Escalation TechniquesFlorida Pest Control Lake City, FloridaRemote Customer Service Represenative12/2022 - 07/2023Resolved customer complaints promptly and eciently. Provided exceptional customer service to ensure customer satisfaction. Developed positive relationships with customers through friendly interactions.Maintained detailed records of customer interactions, transactions and comments for future reference.Provided excellent customer service to resolve customer complaints in a timely manner.Identied areas of improvement in customer service processes and suggested changes accordingly.Developed strong relationships with customers by providing personalized assistance and support.Gathered customer feedback through surveys and used the data to improve customer service.Asked probing questions to determine service needs and accurately input information into electronic systems.Cricket WirelessSales Advocate03/2020 - 10/2020Understand customers' needs and help them discover how our no contract products meet those needs, Possess a competitive spirit and desire to meet and exceed sales goals, Multi-task in a fast paced team environment, Educate and engage customers through product demonstrations, Interact with customers and provide prompt and courteous customer service to all customers and moreProvided excellent customer service, responding promptly to customer inquiries and complaints.Maintained accurate records of all sales activities within the CRM system. Assisted customers in selecting products that best t their needs. SummarySkillsExperienceFollowed up with existing clients regularly to ensure satisfaction with services provided.Resolved customer complaints in a timely manner.All-Out Bail BondsReceptionist01/2019 - 01/2019Maintaining jail logs, Making appointments for all sta or for specic employees, such as executives, Processing bills and helping clients or customers if they have any questions about their charges, Organizing les for billing, customer and client records, etc., Directing visitors to the correct oce, Responding to all customer inquiries in a polite and timely manner and moreAnswered incoming calls, took messages, and transferred calls to appropriate departments or personnel.Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures. Updated daily log book with information about visitors entering the premises.Performed data entry tasks into various computer systems accurately and promptly.Compiled data from various sources into organized reports for management review.Maintained a neat reception area by organizing materials and tidying up furniture.Provided excellent customer service at all times while interacting with both internal and external customers.Greeted visitors and provided them with assistance. Scheduled appointments for clients, customers, and other visitors. Quality InnFront Desk01/2018 - 01/2019Greet all guests and assist them with check-in and check-out, Maintain a positive attitude and friendly demeanor, Respond to all guest questions and requests, Answer and forward phone calls, Manage guest bookings and reservations, Keep a tidy and orderly workspace, Assist with administrative and clerical tasks as neededDays InnFront Desk01/2017 - 01/2017Greet all guests and assist them with check-in and check-out, Maintain a positive attitude and friendly demeanor, Respond to all guest questions and requests, Answer and forward phone calls, Manage guest bookings and reservations, Keep a tidy and orderly workspace, Assist with administrative and clerical tasks as needed and more High SchoolHigh School DiplomaUpon RequestEducation & TrainingReferences |
