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Cincinnati, OH Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPhlebotomy Educator ProfileCertified Phlebotomy expert with over 2 decades of hands-on experience in hospital and office settings, poised to share vast knowledge through comprehensive training programs.Blending technical proficiency and exceptional customer service skills to thrive alongside top-rated doctors and hospitals. Instrumental in introducing innovative strategies while elevating workplace quality and results. Communicative collaborator consistently fostering culture of high standards and integrity. Recognized for embodying professionalism, dedication, and continual improvement while leading by example.SkillsPhlebotomy EducationBench WorkSpecimen ProcessingClerical Support DutiesTraining Needs AssessmentProgram DevelopmentMentoring & CoachingProgress Monitoring & EvaluationCustomer Service EnhancementProcess ImprovementEpic EHR / Salesforce CRMCross-functional CollaborationExperiencePATIENT ENGAGEMENT SPECIALIST Bon Secours Mercy Health  Cincinnati, OH 07/2020 to 09/2023Spearheaded customer support in high-volume healthcare setting, enhancing patient engagement while managing 80+ calls/day. Balanced priorities across registration, clinical connections, and data entry to streamline patient care process.Contributed to peer mentor/mentee program, fostering collaborative work environment and peer proficiency.Boosted payment accuracy through meticulous insurance verification, leading to greater efficiency.Set and met goals to exceed expectations, align with standards, and deliver exceptional patient care.Championed critical thinking in handling diverse patient inquiries, improving service quality/patient satisfaction.PHLEBOTOMIST Quest Diagnostics  Cincinnati, OH 07/2006 to 03/2020Expertly verified patient information, collected and prepared blood/specimens, liaised with insurance companies regarding CPT codes and patient eligibility, entered data into Epic EHR, and maintained records per HIPAA regulations.Trained new staff on clerical duties, new specimen quality check protocols, and new/revised policies.Recommended process improvements proactively to remediate customer concerns and complaints.Built and maintained relationships while liaising with insurance companies, physicians, and patients.Eliminated bad debt completely by collecting copays and past-due balances, elevating financial performance.CLINICAL LAB ASSISTANT University of Michigan  Ann Arbor, MI 01/2002 to 07/2006Excelled in fast-paced laboratory environment, demonstrating excellence in blood sample collection and aseptic techniques. Collaborated with renowned institutions like Mayo Clinic for sendout tests.Enhanced lab safety and operational efficiency, maintaining hazard-free environment and minimizing delays.Applied in-depth knowledge of microbiology, chemistry, coagulation, and hematology to daily lab operations, contributing to quality outcomes.Prioritized, processed, and documented patient specimens, ensuring accuracy and protocol adherence.EducationHealth Information Technology, Miami University - Middletown, OHPhlebotomy Technician (PBT) Certification, Washtenaw Community College - Ann Arbor, MIHigh School Diploma, Pioneer High School - Ann Arbor, MI