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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE | Marietta, GA | PHONE NUMBER AVAILABLE
PROFESSIONAL SUMMARY
A passionate and hands-on IT Professional with a strong background in end-to-end
user support, troubleshooting, user profile management, and accomplished team
leader. Key strengths include critical thinking and problem-solving, effective planning,
cross-functional collaboration, as well as working with other stakeholders, and
application developers to improve user experiences.
WORK HISTORY
CRM Project Supervisor at United Parcel Service, Inc. - Corporate
Headquarters
12/2018 - 02/2024 (5 years)
* Subject matter expert for Sales Enablement supporting and optimizing
Salesforce Sales Cloud environment to meet the needs of Sales and
Solutions users globally, managing accounts and cultivating opportunities *
Salesforce development using Agile and Scrum methodologies * Analyzed
business practices and work streams to improve user experiences *
Enforced IT security policies, principles, and practices for all production
systems * Lead and collaborated with stakeholders on projects connected
to the design, development, alteration, testing, implementation, and
support of new and existing automated * Successfully managed
administrative functions including user account maintenance, profiles,
roles, reports and dashboards * End-to-end design and implementation of
less complex Salesforce integrations and partnered with application
developers for more complex projects on recommended changes and
enhancements
CRM Technology Support Specialist at United Parcel Service, Inc. - Corporate
Headquarters
02/2017 - 12/2018 (2 years)
* Served as the liaison between Global Sales professionals, analysts, and
application developers providing day to day systems application support
within UPS DRIVE (Salesforce.com) Sales Cloud * Performed test scenarios
in a testing environment for to ensure the validity of the application *
Logged and tracked production defects in TFS with the assistance of the
integration team
Technology Support Specialist - Tier 2 Tech Support at Savannah College of
Art and Design
01/2013 - 02/2017 (4 years)
* Provided technical support for faculty, staff and computer lab
troubleshooting and resolving related issues * Utilized existing tools and
resources to identify, diagnose and resolve recurring hardware and
software faults
Field Service Technician - Tier 2 Tech Support at Cobb County School District
07/2007 - 12/2012 (6 years)
* Facilitated small group project migrating computer labs from Windows XP
to Windows 7 Enterprise * Managed local printers and remote printer
servers using Print Management Tool * Repaired and maintained desktop
laptop computers, network software, and related peripheral devices Help
Desk Customer Care Analyst- Tier 1 Tech Support * Managed helpdesk
tickets quickly and effectively received to improve user experiences *
Assigned users and computers to proper groups in Active Directory
EDUCATION
Herzing University
Graduated 1970
Bachelor of Science in Computer Information System
SKILLS
Microsoft O365 , 6 years
Salesforce , 7 years
Microsoft Team Foundational , 7 years
Remedy Ticketing System, 7 years
Zoom, 10 years
Agile methodology, 7 years
Project design and planning, 5 years
Problem solving, 10 years
LANGUAGES
English, Moderate
SOCIAL NETWORKS
Facebook, https://facebook.com/justgowithjodie
Twitter, https://None
Linkedin, https://LINKEDIN LINK AVAILABLE
ABOUT ME
I served in the military
I have a drivers license
I have management experience : 5 years
I have a security clearance
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