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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 1/2 South French Avenue Fort Meade, FL 3384PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with 4+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Follows policies, procedures and guidelines to assure consistent quality.Strong verbal, written and interpersonal communication skills.Makes decisions based on facts and experience.Pays close attention to detail to ensure accuracy and maintain compliant documentation.Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint Typing Speed: 61 WPM.KEY QUALIFICATIONSComputer Support Customer Service Support Interpersonal Communication MS Office Health Records Management Patient Scheduling HIPAA Compliance Basic Billing / Coding Operate Electronic Health Records SoftwareUnderstand Medical Terminology Data Entry & Security Patient Reimbursement ProcessingEDUCATIONUltimate Medical Academy Associate of Science, Health Science-Healthcare Technology, and Systems, 2019Traviss Career Center Certificate A-Information Technology Assistant, 2015Traviss Career Center Certificate B-Front Desk Specialists, 2014Completed the Occupational Completion Point of A-Information Technology Assistant in Medical Administrative Specialists.RELEVANT PROFESSIONAL EXPERIENCEConduent - Remote04/2020- CurrentWork Comp Recovery SpecialistData Entry. Recover funds paid by clients Health Insurance) due to a work Comp injury. Applied refunded checks to claims. Received inbound and outbound calls from work Comp carriers, Medical providers, Injured workers, and Attorney's.The Results Company WellCare Lakeland, FL 10/2013 12/2013Customer Service Representative (Call Center Temporary)Received inbound calls and made outbound calls to potential clients who were interested in medical coverage.Completed the initial intake of client information.Reviewed health care coverage options and helped clients select the best services.Made outbound calls to offer service and assigned outside representatives to meet with potential customers.Documented client interactions.Krispy Kreme Donuts Lakeland, FL 06/2012 05/2013Team Lead / Customer Service RepresentativeCompleted paperwork and reports on production and labor to send to corporate location.Trained employees on company policies and job procedures.Handled bank deposits and managed inventory.Accepted and processed customer payments.Ensured exceptional customer service and assisted customers with questions.Summit Consulting Lakeland, FL 07/2003 12/2009Senior Claims AdjusterInvestigated on-the-job injuries to verify workers compensation status and approval.Scheduled doctor appointments for clients.Reviewed medical files to see if referrals were made to determine the course of action for each client.Met with attorneys and mediators to determine actions and options for clients.Drafted file reviews for attorneys based on the clients medical condition and options for settlements based on the severity of their condition.ADDITIONAL PROFESSIONAL EXPERIENCEAdecco Staffing / Publix Lakeland, FL 03/2017 06/2017Warehouse WorkerAdhered to safety standards MSDS material data sheets; read and complied.Continually examined products in produce and bakery to ensure adherence to quality standards.Demonstrated great teamwork by assisting others as needed.Ensured and maintained the flow of production.Identified operation malfunctions and notified supervisor when necessary.Prepared products to be shipped.JC Penney Warehouse Lakeland, FL 08/2015 12/2016Spherion Staffing / JC Penney Lakeland, FL 02/2015 08/2015Assembly Worker / Machine OperatorOperated machinery in a safe and efficient manner and in accordance with company procedures.Continually observed product quality, rejecting sub-standard products per company protocols.Maintained effective communication with technicians, supervisors, and operators to ensure product quality and to rectify problems.Marked and tagged identification on parts.Krispy Kreme Donuts Lakeland, FL 04/2011 06/2012Sales Associate / Customer Service RepresentativeReferred to daily documentation to maintain regular supply of donuts.Provided excellent customer service with active listening to determine customer wants and needs.Computed sales prices, totaled purchases and received and processed cash and credit payment.VOLUNTEER EXPERIENCEThe Mount Pleasant PB Church Ft. Meade, FL 01/1994 PresentYouth Department CoordinatorHost visitors during meet and greet events.Provide meals for guests and community members.Read morning reports during events. |
