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RETAIL & CUSTOMER SERVICE EXPERIENCEHard Worker Team Player Can-do Attitude Committed Honest SUMMARY OF QUALIFICATIONS- Over ten years of remarkable retail retail & customer service experience.- Ethical, dependable and trustworthy.- Committed to providing outstanding customer service.- Fast learner, able to multi-task, prioritize and pay attention to detail.- Work well under pressure and maintain a positive attitude.- Resourceful in completing projects and deadlines.- Effective in up selling available products and services. SKILLS & WORK STYLESFluent Spanish; Active Listening; Social Perceptiveness; Service Oriented; Critical Thinker; Process OrientedAbility to effectively understand and implement operations processes. Excellent reading comprehension and writing skills.WORK EXPERIENCEGeneral Manager of Retail Clothing Store _ Yurbes Modas 2000-2017Received payment by cash, check, credit cards, vouchers, or automatic debits.Issued receipts, refunds, credits, or change due to customers.Assisted customers by providing information and resolving complaints.Answered customer questions about merchandise and advice customers on merchandise selection.Packed customer purchases in bags or cartons.Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.Received, opened, unpacked and issued sales floor merchandise.Cleaned display cases, shelves, and aisles.Stamped, attached, or changed price tags on merchandise in accordance with price list.Ensured a safe and clean environment by maintaining safety standards and performed maintenance and cleaning task as needed.Responded to spills or accidents inside or outside of the facility.Assisted in all daily store and facility maintenance. WORK HISTORY2017-2018 Roofer AN-CO Orlando, FL2008-2017 Sole Proprietor Lopez Excecutive Guacara, VEN 2000-2017 Retail Business Supervisor Yurbes Modas Guacara, VEN EDUCATION2835 Sera Bella Way Kissimmee, FL 34744PHONE NUMBER AVAILABLE EMAIL AVAILABLE2Jose Manuel Cagigal School  High School Diploma Valencia, VEN