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Click here or scroll down to respond to this candidateMOHAMMADHASSANMohammadArafHassan@gmail.comPHONE NUMBER AVAILABLEEuless, TX Street Address
Bold ProfileAdept at fostering professional relationships and resolving customer issues, Hallmark Aviation Services for Emirates Airlines underscored my proficiency in customer service and Microsoft Office Suite. Leveraging strong problem-solving skills and a commitment to excellence, I consistently enhanced team performance and customer satisfaction, demonstrating a remarkable blend of technical acumen and interpersonal abilities.PROFESSIONAL SUMMARYGraduated High School EarlyEntered College EarlyA Honor RollACCOMPLISHMENTSHallmark Aviation Services For Emirates Airlines - Emirates Agent DFW Airport 11/2023 - 07/2024Latrelles Management - Wendys Shift LeadDFW Airport 08/2021 - 07/2023WORK HISTORY Resolved caller issues quickly and thoroughly. Informed almost 400 clients of policies and procedures per day. Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.De-escalated and resolved customer complaints with punctual, polite and professional service.Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.Handled and promptly resolved customer complaints to maintain professional relationships. Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities.Maintained a clean and organized work environment, ensuring safety standards were met consistently.Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.Trained and mentored new employees to maximize team performance. Enforced company policies and regulations with employees. Supported upper management during critical decision-making SKILLS Customer Service Data Entry Computer Skills Office Administration Microsoft Word Microsoft Excel File Organization Microsoft Outlook Computer Proficiency SchedulingDocumentation andRecordkeeping Office Management Professional Communication Database entry Dedicated Team Player Excel spreadsheets Appointment Scheduling Recordkeeping Deadline-oriented Professional and mature Invoice ProcessingTrinity High SchoolEuless 05/2023High School DiplomaEDUCATION Honoree of National Merit Honor Roll 3.88 GPAMicrosoft Excel proficiencyMicrosoft Word proficiencyPowerPoint proficiencyCERTIFICATIONSKumon Learning Center - Kumon StaffArlington, AZ 05/2021 - 09/2021processes by providing valuable insights based on firsthand experiences from shift operations.Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.Prepared shift summary reports for supervisor and communicated regularly on goals and progress. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Demonstrated respect, friendliness and willingness to help wherever needed. Organized and detail-oriented with a strong work ethic. Managed time efficiently in order to complete all tasks within deadlines.Part time hobby, love to be hands on and learning new things and I love the satisfaction of being able to build something from the ground up. MOTORCYCLE MECHANICEnglishNative or BilingualBengaliNative or BilingualFrenchElementarySpanishLimited WorkingLANGUAGES |
