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Click here or scroll down to respond to this candidateSummaryA high-performance team is an essential part of your companys success. When adding to your team, you need professionals whose experience and record prove they will be successful. I believe you will agree that my qualifications, highlighted in the enclosed resume, amply demonstrate that I have the drive, track record of results, and experience that can contribute to your companys success with supporting HR departmental activities through hands-on approach, team collaboration and relationship building. Knowledgeable in HRIS, ADP and office software such as Excel.SkillsPayroll Administration Benefits Administration Unemployment Compensation Workers Compensation FMLA Attendance and Leave - Accounts Receivable Accounts Payable - Purchasing - Correspondence Manuals - Develop Personnel Policies - Employee Awards Program - Fiscal Audits - New Employee Orientation Insurance - Payroll Processing - Wage Garnishments - Customer Service Monitoring Reporting Systems - Out of State Income Tax - Salary Studies/Surveys - Overpayment Recovery - Employee Records - Employee Statistical Reports Insurance and/or Payroll Research - Special Projects/Events - Data Entry - Benefits Administration - Policy Enforcement - Project Management - HR Policy/Procedure Development - Complex Problem-Solving - Confidential Document Control - HR Information Systems - HRIS Applications Information Technology Liaison - HRIS systems (Kronos, Dayforce, Paycor, and PeopleFirst) - Microsoft Office: Word, Excel, Access, Works, Binder, Outlook, PowerPoint, and VISIO - Lotus: Notes, 123, Approach, WordPro, Organizer, and ScreenCam - Corel: Word Perfect, Quattro Pro, Presentations, and Photo House - Quicken, Peachtree Accounting, Internet, Impromptu, Book Binder, Photo Editor, and SAMAS/FLAIRWork Experience SummaryRobert Half, 04/2023, 12/2023, Orlando, FL, Human Resource Representative,State of FloridaDepartment of Revenue, 08/2021, 04/2023, Tallahassee, FL,Department of Children and Families, 12/2013, 08/2021, Tallahassee, FL, Personnel Technician III,Department of Health, 05/2009, 06/2009, Panama City, FL, Senior Clerk,Gulf Coast Community College/Health Science Division, 03/2009, 05/2009, Panama City, FL, Administrative Assistant,Department of Legal Affairs (Attorney General) General Civil Division & Human Resources, 10/1997 - 02/2009, Tallahassee, FL, Senior Management Analyst II, Senior Personnel Manager, and Personnel Technician IIIFlorida Lottery/Human Resource Services, 08/1988 - 10/1997, Tallahassee, FL, Human Resource Services Analyst, Personnel Program Analyst, Personnel Specialist I, Personnel Assistant, Fiscal Assistant II, and Stock ClerkKathleen's Administrative Services, 05/1997, 12/2007, Tallahassee, FL, Sole-Proprietor,AvailabilityMay we meet to discuss the value I would add to your team?ReferencesReferences are available upon request.Detailed ExperienceRobert Half04/2023, 12/2023Orlando, FLHuman Resource RepresentativeHuman Resource contact and support for employees and maintain continuous contact through e-mail, phone, and face to face communication as well as build trust and professional, meaningful relationships for their retention and success.Assist with new hire orientation sessions.Full-cycle off-boarding including but not limited to; terminations, exit interviews, and data collection.Assist with developing, implementing, supporting and aid with reviewing HR Department initiatives, policies, procedures, and systems across the organization.Perform system audits to ensure data accuracy and compliance.Upkeep of employee records, report creation and HR analytics.Administer the Employee Recognition Program.Developed and maintained job descriptions for the organization.Prepared reports related to employee exit interviews.Identified opportunities for improvement within existing HR programs.Updated database with employee information.Provided essential support to address individual HR needs of employees.Safeguarded human resource information, maintaining employee confidence, protecting operations, and ensuring confidentiality of information.Created reports from HRIS data for management review and decision making.Performed regular maintenance activities on the HRIS system to ensure data accuracy and integrity.Assisted in the design and implementation of new features for the HRIS system.Resolved issues related to data entry errors in the HRIS system by troubleshooting problems and updating records accordingly.Generated ad-hoc reports using advanced query techniques to provide analysis of employee data.Department of Revenue08/2021, 04/2023Tallahassee, FLHuman Resource Consultant and Revenue SpecialistAttendance and Leave - Responsible for administering attendance and leave, agency Sick Leave Pool, and Sick Leave Transfer program.Assist with processing employee final leave payments.Knowledge of State of Florida Administrative Rules, Florida Statutes as well as procedures relating to personnel issues.Revenue Specialist - Child support enforcement specialist coordinating case information in compliance with State of Florida regulations.Department of Children and Families12/2013, 08/2021Tallahassee, FLPersonnel Technician IIIResponsible processing employee Sick Leave Donation, Family Medical Leave Act, Family Supportive Work Program request, and Workers Compensation.Review payroll for biweekly, supplemental, CJIP, and manual payrolls in accordance with appropriate rules and statutes.Process Unemployment Wage statements, leave without pay, and recovery of overpayments.Knowledge of State of Florida Administrative Rules, Florida Statutes as well as agency procedures relating to personnel issues.Compiled reports from a variety of sources to present statistical summaries for management review.Advised supervisors on labor law requirements concerning termination, promotion, discipline, wage and salary administration, leave of absence requests and other personnel-related matters.Maintained up-to-date knowledge of applicable federal and state laws pertaining to human resources practices.Processed payroll for over 8,000 employees bi-weekly, ensuring accuracy of pay and deductions.Reviewed timesheets for accuracy and completeness prior to processing payroll.Assisted with auditing processes related to payroll.Researched discrepancies in payroll data and provided corrective action when needed.Performed manual calculations for retroactive pay adjustments or special payments as required.Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.Developed and implemented procedures to ensure accurate entry of payroll data into the system.Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.Generated reports detailing hours worked by department, location, employee type as requested by management.Reviewed timecards end to ensure accuracy before approving payment.Managed multiple tasks simultaneously while meeting deadlines consistently.Solved complex problems related to payroll processing quickly and efficiently.Researched and resolved employee payroll questions and issues via email, phone and in person.Issued stop payment orders to correct payroll discrepancies.Supported payrolls, driving timely and accurate payment of employee wages.Worked closely with human resources (HR) to safeguard confidential employee data.Extracted information from payroll system and generated reports for various departments and vendors.Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.Managed payroll and time and attendance systems.Processed and issued paychecks and earnings statements.Responded to employee inquiries regarding payroll and timekeeping.Tracked employee vacation, personal and sick leave earnings and use.Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.Recorded adjustments to previous pay-related errors.Trained new employees on company timekeeping systems.Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.Verified past employment of candidate hires.Researched and resolved employee inquiries regarding benefits programs.Managed administrative tasks associated with administering leave-of-absence policies.Coordinated benefits processing, including enrollments, terminations and claims.Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.Analyzed data from time tracking systems to identify patterns of absenteeism.Monitored compliance with company policies regarding absences and tardiness.Maintained up-to-date records of employee attendance information, including leave balances, shift changes and overtime hours worked.Tracked employee leave balances throughout the year to ensure accuracy at year-end.Managed day-to-day operations of the Attendance Team including assigning tasks, delegating responsibilities and monitoring progress against deadlines.Prepared and balanced end-of-period reports and reconciled payroll issues.Department of Health,05/2009, 06/2009,Panama City, FL,Senior Clerk,Human Resource and Pharmaceutical administrative support for the Bay County Health department.Answer inquiries and obtain information for the general public and employees.Provide information regarding programs at establishment, location of departments, offices, and employees within organization.Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.Receive payment and record receipts for services.Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Hear and resolve complaints.File and maintain records.Transmit information or documents to customers, using computer, mail, or facsimile.Gulf Coast Community College/Health Science Division03/2009, 05/2009Panama City, FLAdministrative AssistantCreated and maintained complex Microsoft Word, Excel correspondence and documents and Access Databases for the Health Science Nursing and Respiratory programs for accreditation records and reports.Distribute non-acceptance letters and acceptance packets and letters to program students and track responses.Track program requirements and to create visual graphic analysis of course and instructional evaluations for all program courses and faculty members.Manage two of the six program and office supply budgets, obtain quotes and prepare purchase and check requisitions and petty cash reimbursements.Finalize level one background checks on all accepted students.Interview office visitors and answer questions regarding the programs the student is inquiring about and direct them appropriately.Attorney General/General Civil Division03/2007, 02/2009Tallahassee, FLSenior Management Analyst IIAdminister independent research and preparation of responses to public inquiries (written and verbal) directed to the General Civil Litigation Division and/or the Office of the Attorney General (OAG)Develop, maintain, and prepare reports and data collection utilizing spreadsheets and database applicationsWork independently and multitask.Coordinated human resources, financial, approved travel arrangements, scheduled meetings and conference calls, handled expense reports, and general service aspects for the division which employed approximately 400 staff.Collaborated with hiring managers to determine staffing needs and job requirements.Maintained applicant tracking system database records.Tracked department budget while overseeing onboarding for department new hires, internal promotions, and pay adjustments.Greeted customers, assessed their needs and provided appropriate services.Answered phone calls and responded to questions and concerns.Developed and maintained department database to monitor employee rate, data queries, and reports.Understood and followed oral and written directions.Worked successfully with diverse group of coworkers to accomplish goals and address issues related General Civil department personnel issues.Attorney General/Administrative Services, Personnel,08/2002, 02/2007Tallahassee, FLSenior Personnel ManagerAdminister compensation, benefits, payroll, and attendance and leave issues, and personnel data which assist in the administration of the compensation program with salary surveys, market studies.Recommend, develop and maintain monitoring and reporting systems; perform quality control reviews and audits of HR Information Systems and Payroll Administration.Administer programs including but not limited to Unemployment Compensation, and Workers' Compensation, and wage garnishments for approximately 900 agency employees statewide.Supervise; conduct performance reviews, hire, and conduct disciplinary actions as applicable for five employees.Respond to employee/public questions and inquiries; coordinates/oversees special projects; and human resource compliance, and other personnel related work assignments as needed.Conducted recruitment activities including interviewing, hiring, orienting new staff members.Developed and implemented personnel policies and procedures, ensuring compliance with applicable laws.Managed payroll processes including salary reviews, timekeeping records, vacation accruals and benefits administration.Created reports to monitor staffing levels, attrition rates, overtime costs and turnover trends.Coordinated employee recognition programs to encourage positive behaviors within the organization.Maintained personnel records in accordance with company policy and legal requirements.Analyzed workforce data using statistical analysis tools to make recommendations on staffing allocations.Ensured compliance with all state and federal employment regulations related to wage and hour requirements, safety standards, equal opportunity laws.Participated in negotiations with unions or collective bargaining representatives concerning terms of employment contracts.Directed and oversaw office personnel activities.Developed employee orientation and training programs for new hires.Conducted employee performance reviews and implemented corrective actions to increase productivity.Managed compensation, insurance and vacation days within employee benefits programs.Attended conferences, workshops and special events to recruit qualified candidates for company.Reported on workplace health and safety compliance to superiors.Attorney General/Administrative Services, Personnel10/1997, 08/2002,Tallahassee, FL,Personnel Technician IIIProcess transactions for the biweekly, supplemental, CJIP, and manual payrolls in accordance with appropriate rules and statutes.Assist with preparation and processing of Unemployment Notice of Claims, Determinations, and invoices.Responsible for Department of Revenue New Hire reporting, out of state income tax reporting, leave without pay tracking, recovery of overpayments, employment verifications, wage statements, employee service awards, special employee programs such as Florida State Employee Charitable Campaign, and the distribution of specialized internal reports relating to employee statistics.Administer and coordinate parking contracts for the agency.Created and maintained personnel records for all employees, ensuring accuracy of data entry into HRIS system.Compiled reports from a variety of sources to present statistical summaries for management review.Florida Lottery/Human Resource Services02/1997, 10/1997Tallahassee, FLHuman Resource Services AnalystResponsible for administering the Florida Lottery's attendance and leave, overpayments, agency Sick Leave Pool, and Heartship program.Processing employee final leave, overtime and holiday incentive payments.Knowledge of State of Florida Administrative Rules, Florida Statutes as well as Florida Lottery procedures relating to personnel issues.Create and distribute various specialized MAPPER reports for different departments.Kathleen's Administrative Services05/1997, 12/2007Tallahassee, FLSole-ProprietorOffered administrative services to the private sector, which included accounts receivable, accounts payable, preparation and distribution of correspondence.The accounts receivable and accounts payable preparation included but was not limited to review and analysis, reports, recommendation of procedural changes, and distribution of monthly billing statements.Processed accounts payable and receivable transactions.Conducted monthly bank reconciliations.Ensured accuracy in all accounting entries and records.Generated invoices for clients and tracked payments received from customers.Resolved billing discrepancies with vendors or customers promptly.Aided with preparing tax returns annually.Verified accuracy of vendor invoices against purchase orders prior to payment processing.Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.Recorded debit, credit and account transactions in computer spreadsheets and databases.Performed bookkeeping and accounting consulting services.Reduced financial discrepancies by accurately managing accounting documentation.Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.Accessed financial information to answer questions and gather details about specific accounts.Florida Lottery/Personnel Administration04/1995, 02/1997Tallahassee, FLPersonnel Program AnalystResponsible for administering Unemployment Compensation Determinations, employment verifications, Report of Personnel Actions, overpayments, and miscellaneous payroll deductions.Coordinated Workers' Compensation Wage Statements and salary payments, classification actions, agency rate, and Add/Delete of Class Codes.Certification, processing, distribution, and maintenance of all phases for the monthly, biweekly supplemental CJIP, and Class C payrolls by utilizing State of Florida rules and Statutes and Florida Lottery procedures.Assisted with processing employee leave and attendance and conducting attendance and leave file audits for separating employees.Assist with all phases of employee insurance and benefits needs.Create and distribute various specialized MAPPER reports for different departments.Florida Lottery/Personnel Administration07/1993, 04/1995Tallahassee, FLPersonnel Specialist IResponsible for administering Long-term disability, State Health, HMO and Flex-Benefit programs for all Lottery employees.Coordinated records for Florida Retirement System, Workers' Compensation, miscellaneous payroll deductions, SunLife dental, life insurance, and the Employee Improvement Program Awards for Employee Suggestions.Assisted unit manager with all aspects of employee training program, facilitating small and large group training sessions.Assisted the assistant Personnel Director with EEO reporting.Liaison between employees statewide, with medical facilities, state agencies, credit unions, banks, insurance representatives, and outside training facilitators.Knowledge of State health rules, regulations, and procedures, as well as composing correspondence, claims and payroll problem research, copiers, printers, FAX, book binder, miscellaneous benefits information, office procedures and confidentiality.Florida Lottery, Personnel Administration06/1990, 07/1993Tallahassee, FLPersonnel AssistantInsurance's, annual file audit, assisted manager with annual training plan, various clerical functions to support a professional office staff.Maintained complete records of dental and life insurance, vacation discount cards and insurance forms, training library and employee training records.Demographics for various training seminars conducted and provided by the agency.Back-up receptionist, answering a multi-line telephone, assisting employees via telephone and electronic mail, and in person.Florida Lottery, Return Ticket Control & Winner Validation08/1988, 05/1990Tallahassee, FLFiscal Assistant II & Stock ClerkReceive, prepare, audit, log and transfer retailer financial redemption settlements.Sort, count, endorse, validate, record, and safeguard large quantities of live Lottery tickets.Distribute audit results for appropriate action.Receive, log, inventory, assemble, pack, and arrange for transport and/or warehouse storage of redemption bags, which included live Full and Partial Lottery tickets. |
